Category: Service Industries
Service Industries market research reports by IDC
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IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance
IDC PeerScape: Sustainable Insurance Part 2: — Practices to Decrease IT and Operational Footprint in Sustainable Insurance Mutualizing and managing risks are at the heart of insurance — two concepts that are closely related to environmental, social, and governance (ESG) standards. This represents a ... Read More
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Employee Experience–Led Work Transformation Improves Operational Value Opportunities
Employee Experience–Led Work Transformation Improves Operational Value Opportunities This IDC Market Perspective assesses how service organizations accelerate the value of organizational transformation of work and employee experiences (EX). When it comes to EX-led work transformation, some organizat ... Read More
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Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era
Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More
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U.S. Business Consulting Services Forecast Update, 2022–2026
U.S. Business Consulting Services Forecast Update, 2022–2026 This IDC study provides an analysis of the U.S. business consulting services market for the 2022–2026 period."The business consulting services market that most recently suffered from the COVID-19 pandemic uncertainty has been doing better ... Read More
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Is a New Era Upon Us for Space Management?
Is a New Era Upon Us for Space Management? This IDC Market Perspective assesses how organizations are currently engaging and strategizing around digital transformation (DX) for space management. The assessment looks at the direct and indirect value-added pathways of space management to improve on re ... Read More
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Proceedings from the IDC European Financial Services Summit 2022
Proceedings from the IDC European Financial Services Summit 2022 This IDC Perspective summarizes key takeaways from the 2022 IDC European Financial Services Summit, held as a digital event on November 8, 2022, together with partners Red Hat, Elastic, GitLab, Microsoft, and UiPath. The event featured ... Read More
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Workflow Optimization Improves Engagement and Productivity
Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More
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Workday Rising Europe 2022: Doubling Down on the Office of the CIO
Workday Rising Europe 2022: Doubling Down on the Office of the CIO This IDC Market Note summarizes key takeaways from Workday's recently held Rising event in Stockholm. It focuses on a key pillar of Workday's strategy to hit $10 billion by 2026 — the increased focus on the office of the CIO."As CIOs ... Read More
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The State of Embedded Retail Brokerage Services
The State of Embedded Retail Brokerage Services This IDC Perspective provides a timely commentary on the state of embedded retail brokerage services against the backdrop of increasing adoption of embedded finance and banking-as-a-service solutions. The report reviews the manifestations of embedded b ... Read More
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UKG Aspire Event Roundup
UKG Aspire Event Roundup This IDC Market Note offers IDC's perspective on UKG's November 2022 Aspire customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More
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Consumer Payments in the Age of Economic Change
Consumer Payments in the Age of Economic Change This IDC Perspective highlights how inflation and increasing interest rates have become factors in the global economy for the first time in the era of digital payments. Consumers are shifting their purchasing behavior and, by extension, their payment b ... Read More
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PwC Live 2022: Delivering the New Equation for the Public Sector
PwC Live 2022: Delivering the New Equation for the Public Sector This IDC Market Note reviews the industry analyst event recently hosted by PwC and summarizes PwC's plans to drive large-scale transformation, business process reengineering, change management, and compliance. "Digital transformation ... Read More
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Ceridian Insights 2022 Event Roundup
Ceridian Insights 2022 Event Roundup This IDC Market Note offers IDC's perspective on Ceridian's November 2022 Insights customer event and announcements made by the company in conjunction with that event. Please Note: Extended description available upon request. ... Read More
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Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory
Financial Planning and Analysis Services: Shifting from Static, Historical Reports to Strategic Advisory This IDC Perspective looks at the increasing importance of the FP&A process and how technology is enabling more predictive insights into business performance, drivers, and potential impacts t ... Read More
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Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms
Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More
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Diversity as a Pivotal Point in Organizational Change
Diversity as a Pivotal Point in Organizational Change This IDC Perspective discusses the topic of diversity and why it is rising in importance now along with some thoughts on how organizations can get started. Survey results shared came from IDC's 2022 HR Decision-Makers Survey."IDC believes that 20 ... Read More
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Payer Payment Integrity Becoming More Predictive, Integrated
Payer Payment Integrity Becoming More Predictive, Integrated This IDC Perspective highlights how payer payment integrity is becoming more predictive and integrated. Payers and providers are working diligently to make accurate payments to providers in a single pass with precise audit trails and embed ... Read More
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Key Takeaways From Sibos 2022
Key Takeaways From Sibos 2022 This IDC Perspective summarizes key topics and highlights of Sibos 2022 that took place in Amsterdam on October10-13. The event provided information, debates, and exhibition spaces for the global financial industry, involving most major ICT providers and many significan ... Read More
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ADP Leads the Future of Work Planning with Agile Data
ADP Leads the Future of Work Planning with Agile Data This IDC Market Note highlights ADP's innovation and product delivery over the past year. FY22 has been an impressive year of rejuvenation for ADP as the brand burst onto the scene at the forefront in diversity, equity, inclusion, and belonging ( ... Read More
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Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026
Worldwide and U.S. Key Horizontal BPO Business Analytics Services Forecast, 2022–2026 This IDC study presents IDC's spending forecast and historical sizing for the worldwide key horizontal business process outsourcing business analytics services market by key horizontal areas including finance and a ... Read More
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Accelerate the Value of Learning with Learning Experience Management
Accelerate the Value of Learning with Learning Experience Management This IDC Market Perspective assess the value of evolving learning and development (L&D) into learning experience management (LXM) through the fusion of L&D and employee experience (EX) considerations. The assessment looks ... Read More
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Shaping India's Public Sector: How AWS Supports Leveraging Cloud and Emerging Technologies
Shaping India's Public Sector: How AWS Supports Leveraging Cloud and Emerging Technologies This IDC Market Note reviews the Amazon Web Services (AWS) Summit New Delhi held in September 2022 and covers various use cases highlighted during the event. It also covers the public sector's view of AWS, the ... Read More
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PwC EMEA Financial Services Analyst Day 2022
PwC EMEA Financial Services Analyst Day 2022 This IDC Market Note provides a perspective on PwC's EMEA Financial Services Analyst Day, held in person in October 2022. IDC's European Financial Insights analysts attended the event, which featured several PwC partners and clients. Please Note: Extended ... Read More
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Worldwide SMB Marketing Campaign Management Software Market Shares, 2021: Dawn of the SMB Segment
Worldwide SMB Marketing Campaign Management Software Market Shares, 2021: Dawn of the SMB Segment This IDC study provides 2021 market share analysis of the worldwide SMB marketing campaign management software market."SMB marketers have matured and have their own distinct requirements for powerful, y ... Read More
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment This IDC study presents a worldwide five-year forecast and shows continued growth in demand for marketing applications that support the unique needs of SMB organizations."Today, SMB organizations hav ... Read More
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