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The Relevance of SMEs in Saudi ICT Ecosystem

The Relevance of SMEs in Saudi ICT Ecosystem

This IDC Market Perspective examines the roles of small and medium-sized enterprises (SMEs) in the Saudi ICT ecosystem and explores how SMEs can be key drivers of digitalization, economic development, and diversification. "SMEs play a pivotal role in the development of global economies, and Saudi Arabia is no different. Through the Saudi government's focus on economic diversification under Vision 2030, the country is aiming to increase the contribution of SMEs to the economy from around 20% in 2017 to some 35% in 2020. SMEs' expanding adoption of ICT will contribute significantly in this regard. As the economy develops and the business environment becomes more dynamic and competitive, substantial opportunities will open up for ICT services and solutions providers." — Program Manager Jawad Khalil, IDC Saudi Arabia

Executive Snapshot
New Market Developments and Dynamics
Overview of the SME Segment in Saudi Arabia
Global Overview
Regional Overview
Saudi Arabia Overview
The Importance of SMEs in Saudi Economic Diversification
Key Challenges to ICT Adoption in the SME Segment
Budget and Investment Limitations
Lack of Customer Care from ICT Industry
Human Capital/Skills and Talent
Low Technology Maturity
Access to Credit and Finance
Key Drivers for ICT Adoption in the SME Segment
SMEA and SAMA Initiatives
Support from Auxiliary Verticals
Setup and Initial Support
Assessment of ICT Consumption and Forecast
Cloud Computing
IoT/ M2M
Big Data Analytics
Social Media
The Way Forward
Advice for the Technology Supplier
Market Diversification
Customer Service
Simplifying Business Processes and Reducing Costs
Drive "SME-in-a-Box" Solutions
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