Japan Business Service 2015-2019 Forecast and 2014 Review
In this IDC study, we explore the situations and trends in the Japan business consulting market and the Japan key horizontal business-process outsourcing (BPO) service market by business function (i.e., HR, customer care, finance and accounting, and procurement). We also present our forecast for each functional segment.
The Japan business services market in 2014 achieved its fourth straight year of positive growth and its highest since the financial crisis of 2008. The Japan business consulting market is being supported by the demand in two domains—support for enterprise globalization and adoption of digital technology—and demand among large enterprises to optimize indirect operations in order to boost productivity. However, there are also latent issues with service delivery. "The primary issues for consulting service providers are the acquisition of human resources in growth fields such as enterprise globalization support and digital services use, and the ability to provide the new skill sets of analytics and customer experience (CX) creation, while for BPO service vendors, the issue is improving delivery efficiency. While the demand for business services is expected to continue, the resolution of these issues on the supply side will have a dramatic impact on mid-term market growth," says Takuya Uemura, market analyst, IT Services IDC Japan.
All of the following sections are, however, fully translated:
Past Data Revision
Please Note: Extended description available upon request.