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Japan Business Service 2015-2019 Forecast and 2014 Review

Japan Business Service 2015-2019 Forecast and 2014 Review

In this IDC study, we explore the situations and trends in the Japan business consulting market and the Japan key horizontal business-process outsourcing (BPO) service market by business function (i.e., HR, customer care, finance and accounting, and procurement). We also present our forecast for each functional segment.

The Japan business services market in 2014 achieved its fourth straight year of positive growth and its highest since the financial crisis of 2008. The Japan business consulting market is being supported by the demand in two domains—support for enterprise globalization and adoption of digital technology—and demand among large enterprises to optimize indirect operations in order to boost productivity. However, there are also latent issues with service delivery. "The primary issues for consulting service providers are the acquisition of human resources in growth fields such as enterprise globalization support and digital services use, and the ability to provide the new skill sets of analytics and customer experience (CX) creation, while for BPO service vendors, the issue is improving delivery efficiency. While the demand for business services is expected to continue, the resolution of these issues on the supply side will have a dramatic impact on mid-term market growth," says Takuya Uemura, market analyst, IT Services IDC Japan.

All of the following sections are, however, fully translated:

  • IDC Opinion
  • Methodology
  • Definition
  • Past Data Revision
  • Executive Summary
  • Essential Guidance
  • Synopsis
Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Service Market Taxonomy
Services
Service Market Size
Foundation Markets
IDC's Business Service Market Taxonomy
Business Consulting Market Taxonomy
Business Process Outsourcing Service Market Taxonomy
Segment Classification by Business Function
Executive Summary
SITUATION OVERVIEW
Other Horizontal BPO Services
Digital marketing BPO services
Horizontal Analytics BPO Services
Vertical BPO Services
Future Outlook
Forecast and Assumptions
Market Context
Essential Guidance
Suggestions for Business Consulting Providers
Recommendations for BPO Service Vendors
Learn More
Related Research
Taxonomy of Key Horizontal Business Functions in the Business Process Outsourcing Service Market
Human Resource BPO Services
Customer Care BPO Services
Finance and Accounting BPO Services
Procurement BPO Services
Synopsis
Table: IDC Services Foundation Market Map
Table: Major business consulting service providers
Table: BPO service providers
Table: Top 3 Assumptions for the Japan Business Service Market, 2015–2019
Table: Japan Business Services Market Key Forecast Assumptions, 2015–2019
Table: Japan Business Service Market Spending Forecasts by Segment, 2012–2019
Table: Japan Business Consulting Market Spending, Comparison with Previous Forecast (November 2014), 2010–2018
Table: Japan BPO Services Market Spending by Segment, Comparison with Previous Forecast (November 2014), 2010–2018
Figure: IDC's Classification of Business Services
Figure: Japan Business Services Market Spending Results, 2009–2014
Figure: Japan Business Services Market Spending YoY Growth Rate, 2009–2014
Figure: Other BPO services
Figure: Major Firm Alliances (Japan, 2000 and later)
Figure: Japan Business Consulting Spending, 2013–2019
Figure: Japan HR BPO Market Spending, 2013–2019
Figure: Japan Customer Care BPO Services Market Spending Forecast, 2013–2019
Figure: Japan F&A BPO Services Market Spending Forecast, 2013–2019
Figure: Japan Procurement BPO Services Market Spending Forecast, 2013–2019
Figure: Japan Business Consulting Market Spending, Comparison with Previous Forecast (November 2014), 2010–2018
Figure: Japan BPO Services Market Spending Comparison, with Previous Forecast (November 2014), 2010–2018

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