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Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

Japan Business Service 2014-2018 Forecast and 2013 Review: 1H14

This IDC study explores situations and trends in the Japan business consulting market and the Japan key horizontal business process outsourcing (BPO) service market by key horizontal business function (i.e., HR, customer care, F&A, and procurement). It also summarizes the results of the Japan Business Services User Survey conducted in September 2014 by IDC to identify trends in user needs.

Business recovery has put both the business consulting and BPO services segments of the Japan business services market on the positive growth track. In 2013–2014, the expansion pace accelerated. For 2015 and beyond, we believe the overall market will slow down somewhat but many segments will continue to enjoy firm growth.

"As companies seek revenue growth/innovation, the importance of globalization and "3rd Platform" support as growth accelerators in the Japan business consulting market will increase. In the Japan BPO services market, needs for services aimed at improving the efficiency of existing business processes and creating resources (transformation-related needs) will surface. However, IDC envisages that BPO services will also be leveraged for revenue growth/innovation in the medium to long term, and believes that vendors need to make the necessary preparations," says Takuya Uemura, market analyst, IT Services, IDC Japan.

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Japan Business Services User Survey, 2014
Survey Method
Profile of Respondent Companies
Service Market Taxonomy
Services
Service Market Size
Foundation Markets
IDC's Business Service Market Taxonomy
Business Consulting Market Taxonomy
Executive Summary
Situation Overview
Business Service User Trends
Respondent Profile
Business Consulting Services Usage Trends
Usage Rates of Business Consulting Services
Objectives of Using Business Consulting Services
Consulting Firm Selection Standards
Business Consulting Spending
BPO Usage Trends
Use of BPO Companies/SSC
Outsourcing of HR Business Processes
Outsourcing of Customer Care Business Processes
Outsourcing for Financial/Accounting Business
Outsourcing for Procurement Business
BPO Spending
BPO/SSC Usage Timing
Contribution of BPO/SSC Services to Overall Businesses
BPO Usage Expectations and Results
Concerns about BPO Usage
Plans to Increase BPO Usage in the Future
Future BPO Usage Objectives
Overview of Japan Business Service Providers
Major Business Service Providers
Efforts of Business Service Providers
Business Consulting Provider Trends
BPO Services Vendor Trends
Japan Business Services Market Overview
Japan Business Consulting Market
Japan BPO Services Market
Japan HR BPO Services Market
Japan Customer Care BPO Services Market
Japan Financial/Accounting BPO Services Market
Japan Procurement BPO Services Market
Future Outlook
Forecast and Assumptions
Forecast Assumptions
Japan Business Services Market Forecast by Segment
Japan Business Consulting Market
Japan HR BPO Services Market
Japan Customer Care BPO Services Market
Japan Financial/Accounting BPO Services Market
Japan Procurement BPO Services Market
Market Context
Essential Guidance
Suggestion for Business Consulting Providers
Suggestions for BPO Service Vendors
Learn More
Related Research
Taxonomy of Key Horizontal Business Functions in the Business Process Outsourcing Service Market
Human Resource BPO Services
Customer Care BPO Services
Finance and Accounting BPO Services
Procurement BPO Services
Synopsis
Table: IDC Services Foundation Market Map
Table: Respondent Distribution by Industry/Company Size
Table: Respondent Distribution by Annual Turnover (Unconsolidated)
Table: Respondent Distribution by Department
Table: Respondent Distribution by Job Appointment
Table: BPO/SSC Usage Rates, by Company Size (%)
Table: Major Service Providers in Business Services Market and Services Provided
Table: Top 3 Assumptions for the Japan Business Service Market, 2014–2018
Table: Key Forecast Assumptions for the Japan Business Service Market, 2014–2018
Table: Japan Business Services Spending Forecast by Segment, 2011–2018
Table: Japan Business Consulting Market: Comparison with Previous Spending Forecast (May 2014), 2010–2018
Table: Japan BPO Services Market: Comparison with Previous Spending Forecast (May 2014) by Segment, 2009–2018
Figure: IDC's Classification of Business Services
Figure: Business Consulting Usage Rates in the Past Three Years, by Company Size
Figure: Business Consulting Usage Rates in the Past Three Years, by User Segment
Figure: Business Consulting Usage Objectives, by Company Size
Figure: Future Business Consulting Usage Objectives
Figure: Consultant Selection Standards, by Company Size
Figure: Business Consulting Spending: FY13
Figure: BPO/SSC Usage Rates
Figure: HR Processes Outsourced
Figure: Customer Care Processes Outsourced
Figure: Financial/Accounting Processes Outsourced
Figure: Procurement Processes Outsourced
Figure: BPO Spending: FY13
Figure: HR BPO/SSC Usage Commencement
Figure: Customer Care BPO/SSC Usage Commencement
Figure: Financial/Accounting BPO/SSC Usage Commencement
Figure: Procurement BPO/SSC Usage Commencement
Figure: Contribution of BPO/SSC to Overall Business, by Company Size
Figure: Contribution of BPO/SSC to Overall Business: Business Process Review
Figure: BPO Usage Expectations and Results
Figure: BPO Usage Results, by Level of Contribution to Overall Business
Figure: Concerns about BPO Usage, by Company Size
Figure: Plans to Increase BPO Usage, by Company Size
Figure: Future BPO Usage Objectives, by Company Size
Figure: Plans to Increase Industry-Specific BPO, by Company Size
Figure: Japan Business Services Market Spending by Segment, 2008–2013
Figure: Japan Business Services Spending Growth Rates by Segment, 2008–2013
Figure: Japan Business Consulting Spending Forecast, 2012–2018
Figure: Japan HR BPO Services Spending Forecast, 2012–2018
Figure: Japan Customer Care BPO Services Spending Forecast, 2012–2018
Figure: Japan Financial/Accounting BPO Services Spending Forecast, 2012–2018
Figure: Japan Procurement BPO Services Spending Forecast, 2012–2018
Figure: Japan Business Consulting Market: Comparison with Previous Spending Forecast (May 2014), 2009–2018
Figure: Japan BPO Services Market: Comparison with Previous Spending Forecast (May 2014), 2009–2018

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