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IDC PeerScape: IT Talent Management Practices for Leveraging Mutigenerational Skill Sets in the Public Sector

IDC PeerScape: IT Talent Management Practices for Leveraging Mutigenerational Skill Sets in the Public Sector

This IDC study presents trends and scenarios specific to government IT and program organizations and offers three innovative practices that can help public sector CIOs and their IT organizations accelerate their productivity, effectiveness, and value to the constituencies they serve through the proper utilization, deployment, and interactivity of their agency's workforce and its constituencies. The practices presented are united by the single overarching philosophy that combining technical and program strengths of diverse backgrounds and generations creates a result greater than any single discipline could create on its own. This phenomenon allows IT to develop more usable software, create more robust processes, better meet program needs, and launch cloud and internally based systems more effectively while leveraging and retaining the knowledge of government workers of all generations.This study focuses on IT talent and skills management, IT organizational development, and worksource transformation."Government IT executives are challenged to implement reforms while operating within rigid hiring and budget constraints," says Thom Rubel, adjunct research advisor with IDC's Research Network. "Implementing a broader multidiscipline strategy that leverages a multigenerational IT and program workforce will help government IT executives accelerate results to meet digital transformation demands."

IDC PeerScape Figure
IDC Opinion
In This Study
Situation Overview
Practice 1: Form Teams That Match the Diversity of Program and User Base Needs
Practice 2: Use Cross-Functional Teams When Designing Systems Requiring Manual Processes
Practice 3: Roll Out New Systems Starting with Program Users and Digital Immigrants
Future Outlook
Summary of Practices
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