COVID-19 and its Implications for UC&C Players

COVID-19 and its Implications for UC&C Players

This IDC Market Note examines the health emergency brought about by COVID-19, requiring people to work from home, which has short-term and long-term implications for UC&C players. In the short run, it is about coping with the sudden surge in demand for their solutions, but if enterprises are left with a positive and high-quality user experience, remote working could become entrenched in company culture, generating more demand for UC&C tools in the long run. Now is the time for UC&C vendors and communication service providers to prove themselves without appearing to be taking advantage of the crisis.

Please Note: Extended description available upon request.


Executive Snapshot
In This Market Note
IDC's Point of View
Videoconferencing to Play particularly a Crucial Role in the COVID-19 Crisis
UC&C Players Offering Extra Capacity for Free to Deal With the Surge in Remote Communications
Marketing Communications Relating to COVID-19 to be Subtle, Sensitive
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Synopsis

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