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The CIO's IT Organizational Transformation Management Guide: Winning and Keeping LOB Executives' Support

The CIO's IT Organizational Transformation Management Guide: Winning and Keeping LOB Executives' Support

This IDC Perspective discusses the vital importance of working with line-of-business executives on IT organizational transformation. It discusses considerations and obstacles specific to lines-of-business executives and lays out a framework for success at working with lines of business on IT organizational transformation at scale. This document is one of a series of IDC documents that offer CIOs actionable guides to IT organizational transformation among three types of stakeholders: direct reports, C-level executives, and LOB executives. Global IT organizations are being asked to transform themselves to meet competitive challenges in digitally transforming markets and technologies. For a more complete discussion of IT organizational change, see The CIO's IT Organizational Transformation Management Guide: Winning and Keeping C-Suite Support (IDC #US44243618, September 2018) and The CIO's IT Organizational Transformation Management Guide: Leading Your Direct Reports (IDC #US44243518, September 2018)."Technology decision-making power and influence are shifting toward LOB executives, and engaging them in IT organizational transformation can be a tricky balancing act of gaining engagement and support without compromising IT's enterprise technology role," says Marc Strohlein, adjunct research advisor with IDC's IT Executive Programs (IEP). "CIOs must work with LOB executives to provide tangible benefits to lines of business, IT, and enterprise digital transformation."


Executive Snapshot
Situation Overview
The IT Line-of-Business Organizational Transformation Imperative
Engaging Line-of-Business Executives in IT Organizational Transformation
What's Different About IT Organizational Transformation in the Digital Era?
LOB Executives Now Spending More on Technology
Integration and Scale Touch Both IT and LOB Executives
Shadow IT Is Becoming LOB IT and Integrating with Traditional IT
The Business Context for IT Organization Transformation Requires Dramatic Adaptation
Objectives for Working with LOB Executives to Drive Organizational Transformation
Best Practices
Challenges of Working with LOB Executives
Crafting an IT Transformation Strategy for Working with LOB Executives
Understand Each LOB and Its Leader
Formalize Shared Digital Transformation Goals and Values
Identify IT Services That Compel LOB Executives to Engage
Model IT and LOB Organizational Transformation with a Sliding-Scale Approach
Together, Imagine Optimally Aligned IT and Business Organizations
Learn to Let Go
Strive for Distributed Governance and Decision Making
Adopt and Publish Key Success Metrics
Advice for the Technology Leader
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