People Monitoring and Safety Solutions – 6th Edition

People Monitoring and Safety Solutions is the sixth consecutivereport from Berg Insight analysing the latest developments on thepeople and pet tracking markets in Europe and North America.This report in the LBS Research Series from Berg Insight providesyou with 220 pages of unique business intelligence including5-year industry forecasts and expert commentary on which tobase your business decisions.

This report will allow you to:

Benefit from 30 new executive interviews with marketleading companies.
Identify key players on the European and North Americanpeople tracking solution market.
Learn about the latest propositions from family locatorservice providers.
Understand the opportunities and challenges on the mobiletelecare alarm device market.
Anticipate future drivers for uptake of mobile workforcemanagement services.
Predict future trends in lone worker protection services.
Profit from updated regional market forecasts lasting until 2022.

This report answers the following questions:

What is the potential for LPWA connectivity in the consumertracking segment?
What is the potential market size for offender monitoringproducts and services?
How has free apps affected the family locator market?
What is the current status on the pet locator market inEurope and North America?
Who are the leading providers of mobile workforcemanagement services?
Which countries are adopting regulations for lone workersafety?
What is the potential market size for mobile telecare alarms?
How will various people monitoring market segments evolve inthe next five years?

Executive summary

Modern people monitoring solutions rely on GPS and wireless communications technologiesto determine the location of a person and transmit the data to a third party. Technologicaladvancements have enabled substantial improvements in GPS receiver performance andcost. Dedicated people locator devices are available in a wide range of form factors includingboxes, pendants, bracelets, watches and handsets designed for different use cases. Thegrowing installed base of GPS-enabled smartphones have opened up the market for locationbased mobile apps, which are used in a number of people monitoring segments.

Consumer-oriented people locator solutions range from family locator services that providepeace of mind for parents of children and teenagers, to solutions that assist caregivers ofseniors and people suffering from various medical conditions. The market for handset-basedfamily locator services is dominated by freemium apps. Location sharing functionally is alsooffered by numerous widely-used apps such as Google Maps, Facebook Messenger,Snapchat and Apple’s Find My Friends. A number of companies market GPS-enableddevices for children that are too young to use mobile phones. The market is still in its infancy,but is expected to grow in the coming years, especially in North America. Vendors includingBestie, hereO and LG Electronics have designed locator devices for kids in the form ofwristwatches. Many companies are also offering general GPS tracking devices that can beused for several different application areas. BrickHouse Security, WTS Positioning Solutionsand Yepzon have launched locators that can be used to track luggage, pets, kids and more.

The total addressable market for pet tracking devices is huge. There are over 300 milliondogs and cats in households in Europe and North America. GPS based pet locator devicesaddress two major concerns for pet owners – preventing the pet from getting lost and helpingthe pet stay healthy. People are often passionate about their pets and willing to spendconsiderable amounts of money on pet related products and services. The installed base ofactive pet locator devices in Europe and North America exceeded 500,000 in 2017. Tractivehas grown rapidly to become the clear market leader in Europe as well as globally. WhistleLabs is the largest player on the North American market and one of the leading companiesworldwide. Both companies offer pet locator devices, which in addition to location trackingalso measure the pet’s activity to help the pet stay healthy.

Telecare service providers are showing increasing interest in mobile telecare solutions,known as mobile Personal Emergency Response Systems (mPERS) in North America.

Incumbents such as Philips Lifeline, Tunstall and Doro have launched new products in thiscategory recently. There are also a number of companies offering solutions in various peoplemonitoring segments, including mobile telecare. Navigil and Laipac Technology offersmartwatches to be used for lone workers as well as people with Alzheimer’s disease, elderlypeople and people suffering from various medical conditions. Over time, mobile telecaredevices are likely to replace conventional telecare systems among seniors as they are bettersuited for a mobile lifestyle. The number of active mobile telecare systems in Europe andNorth America is estimated to have reached close to 900,000 at the end of 2017.

People locator solutions addressing the needs of businesses are available from companies inindustries such as fleet and asset tracking, as well as IT and specialist vendors. Mobileworkforce management applications enable workers to report time, collect data in the field,access back-office information and communicate with managers. Berg Insight estimates thatthe market for mobile workforce management software in Europe and North Americaamounted to ¤ 1.0 billion (US$ 1.1 billion) in 2017. The market for lone worker devices andservices is growing as more employers become aware of the solutions available to protecttheir workforce. New and stricter regulations that specifically address the safety of loneworkers also foster market growth. There were an estimated 630,000 and 260,000 monitoredlone workers in Europe and North America respectively at the end of 2017.

Electronic monitoring (EM) of offenders is still relatively rare in the European and NorthAmerican corrections systems. Monitoring systems based on radio frequency (RF) orGPS/cellular technology are used to provide alternative ways of sentencing offenders atvarious stages of the criminal justice system, including at pre-trial, at sentencing andfollowing a period of incarceration. The average daily caseload of monitored individuals inEurope and North America amounted to about 36,000 and 155,000 respectively during 2017.In North America, 75 percent of the systems used are based on GPS/cellular technology.

Executive summary
1 Overview of people location solutions
1.1 Device segment
1.1.1 Mobile phones and smartphones
1.1.2 Dedicated people locator devices
1.2 Positioning segment
1.2.1 Mobile network-based location technologies
1.2.2 GNSS: GPS, GLONASS, Galileo and Compass/BeiDou 2
1.2.3 Wi-Fi positioning
1.2.4 Bluetooth
1.3 Network segment
1.3.1 Public cellular networks
1.3.2 The cellular M2M connectivity market in Europe and North America
1.4 Platform segment
1.5 Market segmentation
1.5.1 Family locator services
1.5.2 Pet locator devices
1.5.3 Medical and telecare location solutions
1.5.4 Mobile workforce management
1.5.5 Lone worker protection
1.5.6 Electronic offender monitoring
2 Family locator and consumer-oriented locator solutions
2.1 Handset based family locator services
2.1.1 Mobile operator branded family locator apps
2.1.2 People locator apps
2.1.3 Location sharing services
2.2 Consumer oriented locator devices
2.2.1 General purpose locator devices
2.2.2 Child locator devices
2.2.3 Pet locator devices
2.3 Company profiles and strategies
2.3.1 BrickHouse Security
2.3.2 CareWhere
2.3.3 Comtech Telecommunications
2.3.4 Garmin
2.3.5 Haltian
2.3.6 hereO
2.3.7 Jiobit
2.3.8 Kippy
2.3.9 Life360
2.3.10 Location Labs (Avast Software)
2.3.11 Pawtrack
2.3.12 Republic Wireless
2.3.13 SPOT (Globalstar)
2.3.14 Suchmich
2.3.15 Sygic
2.3.16 Tractive
2.3.17 Vodafone
2.3.18 Weenect
2.3.19 Whistle Labs (Mars)
2.3.20 WTS Positioning Solutions
2.3.21 Yepzon
3 Medical alarm, mobile telecare and mPERS devices
3.1 Overview of demographics and common medical conditions
3.1.1 The ageing population
3.1.2 Medical conditions
3.2 Telecare and PERS solutions
3.2.1 The telecare service value chain
3.2.2 Telecare and PERS services in Europe and North America
3.2.3 Mobile telecare and mPERS devices
3.3 Company profiles and strategies
3.3.1 Buddi
3.3.2 Doro
3.3.3 Emporia Telecom
3.3.4 Everon
3.3.5 GreatCall
3.3.6 GTX Corp
3.3.7 Laipac Technology
3.3.8 Lok8u
3.3.10 MobileHelp
3.3.11 Navigil
3.3.12 Nortek
3.3.13 Philips Lifeline
3.3.14 Tunstall Healthcare Group
4 Mobile workforce management and lone worker safety services
4.1 Employment statistics
4.1.1 Employment by industry
4.2 Mobile workforce management
4.2.1 Market segmentation and key market players
4.2.2 Mobile workforce management business models
4.3 Lone worker safety
4.3.1 Lone worker legislation and standards
4.3.2 Adoption of lone worker safety solutions
4.3.3 Lone worker protection devices and services
4.4 Company profiles and strategies
4.4.1 Actsoft
4.4.2 AlertGPS
4.4.3 Aware360
4.4.4 Blackline Safety
4.4.5 ClickSoftware
4.4.6 Fleet Complete
4.4.7 GuardianMPS
4.4.8 Honeywell
4.4.9 Oysta Technology
4.4.10 pdvWireless
4.4.11 ProntoForms
4.4.12 Reliance High-Tech
4.4.13 Safe Apps
4.4.14 Scandinavian Radio Technology
4.4.15 Send For Help Group
4.4.16 ServiceMax (GE Digital)
4.4.17 SoloProtect
4.4.18 Track24
4.4.19 Trimble
4.4.20 Tsunami Solutions
4.4.21 Twig Com
4.4.22 Vecima Networks
4.4.23 Verisae (Accruent)
4.4.24 Verizon Connect
4.4.25 Vismo (Cellhire)
5 Electronic offender monitoring
5.1 Prison population
5.2 Offender monitoring programmes
5.2.1 Electronic offender monitoring in North America
5.2.2 Electronic offender monitoring in Europe
5.3 Offender monitoring service providers and devices
5.3.1 Monitoring service providers
5.3.2 Tracking devices and major providers
5.3.3 Mergers and acquisitions in the electronic offender monitoring industry
5.4 Company profiles and strategies
5.4.1 Alcohol Monitoring Systems
5.4.2 Attenti
5.4.3 BI Incorporated (GEO Group)
5.4.4 Comp Electronic Monitoring
5.4.5 Corrisoft
5.4.6 G4S
5.4.7 Geosatis
5.4.8 Satellite Tracking of People (Securus Technologies)
5.4.9 Sentinel Offender Services
5.4.10 Sierra Wireless
5.4.11 SuperCom
5.4.12 Track Group
6 Market forecasts and trends
6.1 Market forecasts
6.1.1 Family locator services and consumer-oriented people locator devices
6.1.2 Pet locator devices and services
6.1.3 Mobile telecare, mPERS and medical alarm devices
6.1.4 Mobile workforce management services
6.1.5 Lone worker protection services
6.1.6 Offender monitoring solutions
6.2 Market trends
6.2.1 The technology giants reintroduce location sharing functionality in apps
6.2.2 Locator device vendors diversify into serving the needs of businesses
6.2.3 The pet locator market still suffers from low market awareness
6.2.4 Mobile telecare solutions open up new market opportunities
6.2.5 Growth in connected things will drive the market for mobile WFM solutions
6.2.6 The addressable market for lone worker safety solutions is growing
6.2.7 Stronger focus on software and analytics within offender monitoring
6.2.8 The threat from large technology companies
List of Figures
Figure 1.1: Tracking device infrastructure overview
Figure 1.2: Smartphone shipments by vendor and OS (World 2017)
Figure 1.3: Smartphone adoption and market shares (EU28+2 2013–2017)
Figure 1.4: Smartphone adoption and market shares (North America 2013–2017)
Figure 1.5: LBS system overview
Figure 1.6: Mobile network operators in Europe and North America (2018)
Figure 1.7: Mobile operators in Europe by M2M subscriber base (Q2-2017)
Figure 1.8: Mobile operators in North America by M2M subscriber base (Q2-2017)
Figure 2.1: People locator and location sharing apps (2018)
Figure 2.2: Location sharing features in Google Maps and Facebook Messenger
Figure 2.3: Consumer oriented people locator devices
Figure 2.4: Price examples of locator devices serving the consumer market (2018)
Figure 2.5: Child population by age group (EU28+2 and North America 2017)
Figure 2.6: Price examples of child locator devices (2018)
Figure 2.7: Wearable child locator devices
Figure 2.8: Pet population and pet products sales (EU28+2 and North America 2017)
Figure 2.9: Price examples of dedicated pet locator devices (2018)
Figure 2.10: Pet tracking and activity monitoring devices
Figure 2.11: Garmin inReach satellite communication devices
Figure 2.12: Haltian’s Snowfox trackerphone
Figure 2.13: Jiobit Smart Tag and app
Figure 2.14: Relay child locator and communication device
Figure 2.15: Globalstar satellite tracking devices
Figure 2.16: Weenect Kids tracking device and app
Figure 2.17: Yepzon’s Freedom locator device
Figure 3.1: Population by age group (EU28+2 and North America 2017 and 2025)
Figure 3.2: Number of people suffering from various medical conditions (EU/US 2015)
Figure 3.3: Leading telecare solution providers (EU 28+2 and North America 2017)
Figure 3.4: Telecare value chain
Figure 3.5: Telecare users by country (EU28+2 and North America 2017)
Figure 3.6: Mobile phones for seniors
Figure 3.7: Examples of mobile PERS and medical alarm devices (2018)
Figure 3.8: Mobile telecare and mobile PERS devices
Figure 3.9: MobileHelp Duo mPERS system
Figure 4.1: Employment by industry (EU28+2 and North America 2016)
Figure 4.2: Examples of mobile workforce management service providers (2018)
Figure 4.3: Workforce management services marketed by mobile operators (2018)
Figure 4.4: Lone worker categories
Figure 4.5: Risks of lone working in various occupations
Figure 4.6: Examples of ARCs capable of monitoring lone workers (UK 2018)
Figure 4.7: Examples of dedicated lone worker protection devices (2018)
Figure 4.8: Lone worker protection service providers (EU28+2 and North America 2018)
Figure 4.9: Blackline G7
Figure 4.10: Honeywell Personal Tracker Solution
Figure 4.11: SRT306 Personal Alarm
Figure 4.12: SoloProtect ID Pro
Figure 4.13: Overview of the Trimble PULSE end-to-end field service management suite
Figure 4.14: TWIG SOSCard alarm
Figure 4.15: Verizon Connect’s Workforce software
Figure 5.1: Prison populations and occupancy levels in North America (2017)
Figure 5.2: Prison populations and occupancy levels in Europe (EU20+2 2017)
Figure 5.3: Electronic monitoring programmes in Europe (EU28+2 2017)
Figure 5.4: GPS-based offender monitoring devices
Figure 5.5: Offender monitoring solution providers in Europe and North America (2018)
Figure 5.6: Acquisitions in the electronic offender monitoring industry (2010–2017)
Figure 6.1: Child locator device shipments (EU28+2 2017–2022)
Figure 6.2: Child locator device shipments (North America 2017–2022)
Figure 6.3: Pet locator device shipments and subscribers (EU28+2 2017–2022)
Figure 6.4: Pet locator device shipments and subscribers (North America 2017–2022)
Figure 6.5: Mobile telecare device shipments, users and revenues (EU28+2 2017–2022)
Figure 6.6: mPERS device shipments, users and revenues (North America 2017–2022)
Figure 6.7: Mobile workforce management users and revenues (EU28+2 2017–2022)
Figure 6.8: Workforce management users and revenues (North America 2017–2022)
Figure 6.9: Lone worker protection devices and services (EU28+2 2017–2022)
Figure 6.10: Lone worker protection devices and services (North America 2017–2022)
Figure 6.11: Offender monitoring systems and revenues (EU28+2 2017–2022)
Figure 6.12: Offender monitoring systems and revenues (North America 2017–2022)

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