CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
... Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description available upon request. Read More
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Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
... than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, education, hospitality, and tourism among the most prominent. ... Read More
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CRM Market in India 2022
... gather information from various customer-company interactions, including their website, phone, live chat, direct mail, marketing material, and social media profiles. CRM systems can also provide customer-facing workers with detailed information regarding purchase history, preferences, and ... Read More
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Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2022 - 2030
... a new report by Grand View Research, Inc. The growing need among contact center companies to track and measure business performance at each level is expected to drive market growth. Contact center analytics also enables ... Read More
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How Does Organizational CX Strategy Impact Success in CX Transformation?
... for enterprises. This analysis is based on IDC's September 2021 Future of Customers and Consumers Survey."While technology is a foundation for a digital-first future customer enterprise, it is not exclusive," said Sudhir Rajagopal, research director, ... Read More
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2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product shipments ... Read More
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2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
... the period 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 ... Read More
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2022 Global: Contact Center Software - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Field Force Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Call Center Ai - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Chatbot - Innovative Markets Forecast (2028) report
... Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in our modeling. ... Read More
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2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report
... 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression analysis in ... Read More
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2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and Telecommunications, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others), By Region (North America, Europe, Asia-Pacific (APAC), Latin America (LATAM), Middle-East & Africa (MEA) Trend Analysis, Competitive Market Share & Forecast, 2018-2028
... Business Analytics, Integration and Orchestration, Customer Relationship Management, Enterprise Resource Management, Cloud Collaboration and Content Management, Others), By Organization Size (Small and Medium-Sized Enterprises, Large Enterprises), By End-User (Banking, Financial Services, and Insurance, IT and ... Read More
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2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
... voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides forecasts until 2026 for Europe including ... Read More
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Global Membership Management Software Market to 2027
... experience for members. This software is able to make appointment for members more planned by serving the firm’s every aspect of membership program. Market Drivers Increase in awareness regarding membership management software is the key ... Read More
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Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
... and a five-year forecast through 2025 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic on forecasts through 2025. This document updates the market forecast included in ... Read More
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Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027
... By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027 The Europe Call Center AI Market would witness market growth of 23.3% CAGR during the forecast period (2021-2027). One of the primary factors driving the ... Read More
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Global Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027
... By Regional Outlook, Industry Analysis Report and Forecast, 2021 - 2027 The Global Call Center AI Market size is expected to reach $4.7 billion by 2027, rising at a market growth of 24.3% CAGR during ... Read More
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North America Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027
... Services), By Country, Opportunity Analysis and Industry Forecast, 2021 - 2027 The North America Call Center AI Market would witness market growth of 22.5% CAGR during the forecast period (2021-2027). Call center Artificial Intelligence (AI) ... Read More
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