CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
-
2025 Global Forecast for Higher Education Student Crm Systems Market (2026-2031 Outlook)-High Tech Outlook Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
-
2025 Global Forecast for Financial Crm Software Market (2026-2031 Outlook)-High Tech Outlook Report
... or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD ... Read More
-
2025 Global Forecast for Financial Services Crm Software Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Securities, Commodity Contracts, and Other Financial Investments and Related Activities industry. The product or service category is within the NAICS Securities, Commodity Contracts, and Other Financial Investments ... Read More
-
Global call Center Artificial Intelligence (AI) Market 2025-2029
... report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
-
Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
... cycle of customer interactions with a product, spanning from discovery and evaluation to purchase, usage, and postpurchase engagement. Unlike standalone product information, PX is shaped by structured data (e.g., specifications, pricing, SKUs) and unstructured content ... Read More
-
Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
... an ecosystem of enterprise applications rather than a single platform. Organizations must integrate PXM, PIM, DAM, PLM, MDM, OMS, CRM, and commerce solutions to ensure omni-channel consistency, operational efficiency, and real-time personalization.A key challenge in ... Read More
-
South & Central America Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... CAGR of 6.8% from 2023 to 2031. Advent of Autonomous Vehicles Fuels South & Central America Automotive Dealer Management System (DMS) Market The global automobile industry is undergoing a massive paradigm change as the number ... Read More
-
Middle East & Africa Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... CAGR of 8.7% from 2023 to 2031. Integration of Generative AI in Dealer Management Business Bolsters Middle East & Africa Automotive Dealer Management System (DMS) Market The automotive industry is experiencing a data revolution, and ... Read More
-
North America Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... 9.9% from 2023 to 2031. Rising Technological Advancements in Automotive Industry Fuel North America Automotive Dealer Management System (DMS) Market The desire for simplified operations, effective inventory management, and smooth and integrated sales processes at ... Read More
-
Asia Pacific Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... 11.8% from 2023 to 2031. Advent of Autonomous Vehicles Boosts Asia Pacific Automotive Dealer Management System (DMS) Market The global automobile industry is undergoing a massive paradigm change as the number of connected and autonomous ... Read More
-
Europe Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and Others), and Deployment (Cloud-Based and On-Premise)
... from 2023 to 2031. Rising Technological Advancements in Automotive Industry Drive Europe Automotive Dealer Management System (DMS) Market Over the last few decades, the automobile sector has seen tremendous technological advancements. The use of digital ... Read More
-
Moving the Goalposts: NRF 2025 Introduces Change
... and experience. The synopsis of the event is in line with the most important factors that retailers were considering whether they were in operations, technology, or experiences. At the end of a stellar year in ... Read More
-
AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
... interface (API)–driven systems integrations, the company optimized inventory, enhanced delivery efficiency, and deepened customer relationships. This study underscores the importance of an ecosystem-first approach, ensuring seamless data exchange, secure collaboration, and a strong technological foundation ... Read More
-
Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
-
Mainframe Market Research Report By Systems (IBMz and Midrange Systems IBM Power), By Application (Enterprise Resource Planning (ERP), Transaction Processing, Customer Relationship Management (CRM), Supply Chain Management (SCM), Consumer Analytics, Census Data Collection, Mission-Critical Applications and Other Application.), By Offerings(Hardware, Software Analytics, Services), By Organization Size (SMEs and Large Enterprises), By Operating Systems (Low Pressure (Up to 10 bar), Medium Pressure (10-25 bar), and High Pressure (Above 25 bar)) Industry Forecast to 2035
... the demand for augmented computing power and data storage capacity. The main market drivers include the expanding adoption of cloud computing, the rise of big data and analytics, and the increasing demand for secure and ... Read More
-
Open Source CRM Software Market, By Type (Operational CRM, Analytical CRM, Collaborative CRM, and Other types), By Deployment Mode (On-premises, Cloud-based, and Hybrid), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End-user Industry (BFSI, Retail, Healthcare, Telecom & IT, Discrete Manufacturing, Government & Education, and Others), By Application (Marketing, Sales, Customer service and support, and Others), By Component (Software and Services), By Geography (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... CRMs provide a cost-effective alternative for managing relationships and interactions with customers. Some key benefits of open source CRMs include low upfront costs, flexibility to customize features as per business needs, and avoiding vendor lock-ins. ... Read More
-
Auto Dealership CRM Software Global Market Report 2025
... crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly ... Read More
-
Insurance Chatbot Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
-
Contact Center As A Service (CCaaS) Global Market Report 2025
... contact center as a service (ccaas) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to ... Read More
-
Mobile CRM Software Global Market Report 2025
... market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective ... Read More
-
Telecom Analytics Global Market Report 2025
... is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain a truly global perspective with the ... Read More
-
AI Agents Market by Agent Role (Productivity & Personal Assistants, Sales, Marketing, Customer Service, Code Generation), Agent Systems (Single Agent, Multi Agent), Product Type (Ready to Deploy Agents, Build Your Own Agents) - Global Forecast to 2030
... Impacting various sectors and business operations, the changes are prompted by several key factors. Companies are going for AI agents that can scale up personalized responses due to increasing complexities of customer interactions as well ... Read More
-
Global Customer Experience Management Services, Forecast to 2029
... struggling to deliver efficient and consistent experiences. This is bringing greater attention and investment opportunities into the CX management services market. Organizations use outsourcing as a competitive strategy to unlock a range of benefits, including ... Read More
-
Argentina Software Market Report and Forecast 2025-2034
... 2034. Aided by the growing digital transformation across industries and the expansion of cloud-based solutions, the market is expected to grow significantly by 2034. The Argentina software market value is increasing due to the critical ... Read More
-
Sprinklr '25 Winter SQuAD: Finding a Firm Footing for Growth with a Refreshed Strategy and Continued Investments for an Intelligent Core
... refreshed growth strategy. The company has set itself an ambitious growth plan and Read's three-phased approach is a direct response to meet this goal. Product updates spanned the full suite of solutions, with the resonant ... Read More
Research Assistance
