CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
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CRM & Customer Service Industry Research & Market Reports
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CRM Outsourcing
... CAGR of 4.3% over the analysis period 2024-2030. Retail End-Use, one of the segments analyzed in the report, is expected to record a 4.9% CAGR and reach US$5.1 Billion by the end of the analysis ... Read More
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Service Analytics
... CAGR of 13.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 12.8% CAGR and reach US$1.6 Billion by the end of the analysis period. ... Read More
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Customer Communication Management (CCM)
... 2030, growing at a CAGR of 11.5% over the analysis period 2024-2030. Software Suite, one of the segments analyzed in the report, is expected to record a 11.3% CAGR and reach US$2.4 Billion by the ... Read More
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Telecom Analytics
... CAGR of 14.1% over the analysis period 2024-2030. Solution, one of the segments analyzed in the report, is expected to record a 13.0% CAGR and reach US$19.1 Billion by the end of the analysis period. ... Read More
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Workforce Management
... CAGR of 7.6% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 7.3% CAGR and reach US$18.3 Billion by the end of the analysis period. ... Read More
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Telemarketing & Call Centers in the US - Industry Market Research Report
... operate as physical locations, many of the services offered can be provided remotely. So as the pandemic forced other companies to shutter their doors, at least temporarily, call centers easily adjusted their operations to accommodate; ... Read More
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e& enterprise: Aspiring Toward a Global Next-Gen Technology Company
... digital infrastructure, data and AI, IoT, and CX services. This overview also covered e& enterprise's value proposition, key business developments, customer success stories, and future priorities. Additionally, e& enterprise covered its recent acquisition of GlassHouse, ... Read More
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MarTech Market by Software Type (Marketing Automation (Email Marketing), AdTech, CDP, CEM (Customer Journey Orchestration), Content Management (Web Content Management), CRM, SEO Tools, Social Media Management (Influencer Marketing) - Global Forecast 2030
... social media to reach wider audiences, build brand awareness, and drive sales. This software streamlines content creation, scheduling, analytics, and engagement across multiple platforms, saving time and improving efficiency. The rise of influencer marketing and ... Read More
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Global Customer Experience Management (CEM) Market 2025-2029
... the customer experience management (CEM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding ... Read More
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Insurance Platform Market by Offering (Core Insurance, Insurtech), Application (Underwriting, CRM, Data Analytics), Technology (AI, Blockchain, Cloud Computing, Analytics), Insurance Type (Health, Life, P&C, Travel), & End User - Global Forecast to 2030
... platform market is driven by rising digital transformation trends, increasing customer demand for personalized policies, and the growing adoption of cloud-based solutions for improved scalability and efficiency. Insurers leverage AI, data analytics, and automation to ... Read More
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Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
... States or Canada, regardless of the fulfillment model. This includes onshore, nearshore, offshore, home-agent, automated, and technology-enabled fulfillment. CXM is a subset of the much broader business process outsourcing (BPO) industry. Usually, it is defined ... Read More
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Five Ways Generative AI Will Shape the Future of Industries
... viewed as being incredibly powerful. This report explores opportunities and challenges across common use cases such as marketing, product development, the customer journey, customer service and the supply chain. Strategy Briefings offer unique insight into ... Read More
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New Concepts in Loyalty
... the report highlights the key strategies that enable brands to enhance engagement, personalise experiences and drive long-term customer loyalty. Euromonitor International’s New Concepts in Loyalty report is designed specifically for current and potential stakeholders in ... Read More
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Key Takeaways for CX and Loyalty from NRF 2025: Retail's Big Show
... and physical channels. Retailers are focusing on AI readiness, omni-channel strategies, and data integration to drive efficiency, loyalty, and growth. Key technologies such as AI-powered recommendations, smart stores, and conversational commerce are pivotal in meeting ... Read More
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2025 Global Forecast for Higher Education Student Crm Systems Market (2026-2031 Outlook)-High Tech Outlook Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2025 Global Forecast for Higher Education Crm Software Market (2026-2031 Outlook)-High Tech Outlook Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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Global call Center Artificial Intelligence (AI) Market 2025-2029
... report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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Enterprise Systems Influencing Product Experience Beyond PXM: Product Experience Strategy for Commerce
... cycle of customer interactions with a product, spanning from discovery and evaluation to purchase, usage, and postpurchase engagement. Unlike standalone product information, PX is shaped by structured data (e.g., specifications, pricing, SKUs) and unstructured content ... Read More
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Tech Buyer Analysis of PXM, PIM, PLM, MDM, and DAM: Product Experience Strategy for Commerce
... an ecosystem of enterprise applications rather than a single platform. Organizations must integrate PXM, PIM, DAM, PLM, MDM, OMS, CRM, and commerce solutions to ensure omni-channel consistency, operational efficiency, and real-time personalization.A key challenge in ... Read More
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Moving the Goalposts: NRF 2025 Introduces Change
... and experience. The synopsis of the event is in line with the most important factors that retailers were considering whether they were in operations, technology, or experiences. At the end of a stellar year in ... Read More
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AI-Powered Retail — Central Retail Corporation's Approach to Personalization, Efficiency, and Growth
... interface (API)–driven systems integrations, the company optimized inventory, enhanced delivery efficiency, and deepened customer relationships. This study underscores the importance of an ecosystem-first approach, ensuring seamless data exchange, secure collaboration, and a strong technological foundation ... Read More
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Japan Enterprise Applications Forecast, 2025–2029
... management (CRM) application market, and enterprise resource management (ERM) application market, which IDC defines as submarkets based on the Japan region. The Japan EA software market in 2024 was expected to perform well, thanks to ... Read More
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