CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Middle East and Africa Insurance Market, By Customer (Individual, Corporate & SME, Government & Public Sector); By Product Type (Life Insurance, Non-Life (General) Insurance, Reinsurance); By Distribution Channel (Agents/Brokers, Bancassurance, Direct Sales (Online & Call Centers); By Country (Saudi Arabia, UAE, Qatar, Kuwait, South Africa, Nigeria, Algeria, Rest of MEA), Competitive Landscape & Forecast, 2019–2029
... Centers); By Country (Saudi Arabia, UAE, Qatar, Kuwait, South Africa, Nigeria, Algeria, Rest of MEA), Competitive Landscape & Forecast, 2019–2029 Middle East and Africa Insurance Market Size Expands at Significant CAGR of 7.17% to Reach ... Read More
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The Vital Shift Toward Security and Regulatory Compliance among Retailers in Asia/Pacific
... fast-changing digital world, protecting customer information is a top priority for retailers across Asia/Pacific. This document delves into the delicate balance required between safeguarding data and respecting customer privacy, emphasizing the need for strong and ... Read More
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Pharma Contract Sales Market Report 2023-2033
... its underlying dynamics. It will be useful for companies that would like to expand into different industries or to expand their existing operations in a new region. Global Players Consolidating CRO and CSO Operations to ... Read More
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Cloud Computing Market by Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), Solution (Collaboration & Productivity Suites, Customer Relationship Management, Human Capital Management), Infrastructure, Workload, Depl
... - Global Forecast 2023-2030 The Cloud Computing Market is projected to reach USD 1,414.98 billion by 2030 from USD 456.05 billion in 2022, at a CAGR of 15.20% during the forecast period. Market Segmentation & ... Read More
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Human Augmentation Market by Wearable (Wristwear, Bodywear, Footwear, Eyewear), AR (Head-mounted display), VR (Head-up display), Biometric (Fingerprint, Face, Iris), Exoskeleton (Powered, Passive), IVA (Chatbot), Functionality - Global Forecast to 2028
... is expected to be valued at USD 253.6 billion in 2023 and is projected to reach USD 545.1 billion by 2028; it is expected to grow at a CAGR of 16.5% from 2023 to 2028. ... Read More
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Process Mining Market by Offering (Software (Process Discovery Tools, Conformance Checking Tools), Services), Mining Algorithm (Deep Learning, Sequence Analysis), Data Source (ERP Systems, CRM Systems), Vertical and Region - Global Forecast to 2028
... mining market is projected to grow from USD 1.8 billion in 2023 to USD 12.1 billion by 2028, at a compound annual growth rate (CAGR) of 45.6% during the forecast period. The growth of the ... Read More
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Global CX Outsourcing Market: Analysis By Deployment Type (On Premise and Cloud), By Industry Vertical (Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other), By Region, Size and Trends with Impact of COVID-19 and Forecast up to 2028
... COVID-19 and Forecast up to 2028 The global CX outsourcing market was valued at US$98.57 billion in 2023, and is expected to be worth US$152.13 billion in 2028. CX outsourcing, also known as Customer Experience ... Read More
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HubSpot's Inbound 2023: Bringing AI to the SMB Marketing Masses
... 2023, that drew a live attendance of 12,000 and a substantial online audience, affirming HubSpot's strong market presence. The event's primary focus was democratizing AI accessibility, especially for companies with fewer than 2,000 employees. During ... Read More
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Global Chatbot-Based Mobile Mental Health App Market Growth (Status and Outlook) 2023-2029
... 2022. With growing demand in downstream market, the Chatbot-Based Mobile Mental Health App is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report ... Read More
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2023 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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2023 Hotline and, or Crisis Intervention Services for Children, Youth, and Families Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... Youth, and Families Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. ... Read More
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Global Mental Health Chatbots Market Growth (Status and Outlook) 2023-2029
... in downstream market, the Mental Health Chatbots is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth potential of the ... Read More
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2023 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. ... Read More
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2023 Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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2023 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 ... Read More
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Global AI Mental Health Chatbots Market Growth (Status and Outlook) 2023-2029
... growing demand in downstream market, the AI Mental Health Chatbots is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth ... Read More
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Retail Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 22.2 Billion by 2028, exhibiting a growth rate (CAGR) of 20.3% during 2023-2028. The growing online shopping activities of individuals to avail discounts and save time, increasing adoption of cloud-based retail analytics solutions, ... Read More
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2023 Outbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
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Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
... the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in ... Read More
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Global AI-powered Mental Health Chatbot Market Growth (Status and Outlook) 2023-2029
... growing demand in downstream market, the AI-powered Mental Health Chatbot is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth ... Read More
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From Perception to Practice: Revenue Life-Cycle Management, Aligning IT and LOB Priorities, and the Potential Future of RLM
... IDC's 2023 SaaSPath Survey. In the dynamic world of digital commerce, revenue life-cycle management (RLM) stands out as essential for efficient operations and revenue optimization. Yet there's a notable difference in how it's viewed by ... Read More
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2023 Answering Services and Contact Centers Global Market Size & Growth Report with Updated COVID-19 & Recession Risk Forecasts
... growth, and regional share across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth survey results from companies ... Read More
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Outsourced Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Recession Risk Forecasts
... the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, ... Read More
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Answering Services and Contact Centers - 2023 U.S. Market Research Report with Updated COVID-19 & Recession Risk Forecasts
... and in-depth assessments of the industry in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry ... Read More
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2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated COVID-19 & Recession Risk Forecasts
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2011 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth survey results from companies in the Outsourced Contact ... Read More
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