CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Digital Marketing Software Market Report by Solution (Customer Relationship Management (CRM), Email Marketing, Social Media, Search Marketing, Content Management, Marketing Automation, Campaign Management, and Others), Service (Professional Services, Managed Services), Deployment Type (On-premises, Cloud-based), Organization Size (Large Enterprises, Small and Medium Enterprises (SMEs)), End Use (Media and Entertainment, Manufacturing, Retail, BFSI, Information Technology, Healthcare, and Others), and Region 2024-2032
... Size (Large Enterprises, Small and Medium Enterprises (SMEs)), End Use (Media and Entertainment, Manufacturing, Retail, BFSI, Information Technology, Healthcare, and Others), and Region 2024-2032 The global digital marketing software market size reached US$ 77.3 Billion ... Read More
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CRM Software for Forex Brokerages - Global Market Share and Ranking, Overall Sales and Demand Forecast 2024-2030
... 2023 and is forecast to a readjusted size of US$ 686.23 million by 2030 with a CAGR of 9.8% during the forecast period 2024-2030. North American market for CRM Software for Forex Brokerages was valued ... Read More
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BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance), Deployment Model, Organization Size, Vertical (BFSI, Retail & eCommerce, Manufacturing, IT & Telecom) and Region - Global Forecast to 2028
... The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. As organizations increasingly ... Read More
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2024 Global Forecast for In-Store Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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Global Contact Centers Speech Market Growth (Status and Outlook) 2024-2030
... in downstream market, the Contact Centers Speech is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth potential of the ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
... need for companies to focus on delivering empathetic customer experiences and proving experience value for the customer, powered by data and intelligence. To win future customers, businesses must balance value for the organization and the ... Read More
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From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
... The NRF Retail Big Show 2024 emphasized the growing role of AI and GenAI in the retail industry, confirming future-looking trends that 95% of retailers will invest in these technologies by 2027, according to the ... Read More
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Online Recruitment Technology Market Share, Size, Trends, Industry Analysis Report, By Technology Type (Chatbot, Candidate Relationship Management Platform, Application Tracking System, and Video Interviewing); By Job Type; By Enterprise Size; By Region; Segment Forecast, 2024 – 2032
... – 2032 The global online recruitment technology market size is expected to reach USD 46.72 billion by 2032, according to a new study by Polaris Market Research. The report “Online Recruitment Technology Market Share, Size, ... Read More
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Global Outsourced Call Centers (Outsourced Contact Centers) Market Growth (Status and Outlook) 2024-2030
... million in 2023. With growing demand in downstream market, the Outsourced Call Centers (Outsourced Contact Centers) is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. ... Read More
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Red Hat's Partner Program Investments Focus on Improved Engagement and Enhanced Customer Experience
... consistent and simplified partner experience. Highlights include an analysis of the new program framework and insights on Red Hat's ecosystem mindset and focus on a "customer first, partner always" approach. This document also covers its ... Read More
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IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
... employees and solve operational problems. Retailers should use this document to understand how to approach implementing employee engagement tools, from understanding the problems that need solving to choosing a technology partner who best addresses what ... Read More
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Voice Biometrics - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2019 - 2029
... billion by 2029, growing at a CAGR of 16.75% during the forecast period (2024-2029). The proliferation in the large-scale use of stolen data by professional fraudsters renders knowledge-based authentication increasingly inadequate for distinguishing legitimate users ... Read More
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Office And Contact Center Headset - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2019 - 2029
... and is expected to register a CAGR of 8.97% during the forecast period to become USD 4.28 billion by the next five years. The surge in demand for gadgets like smartphones, tablets, and laptops drives ... Read More
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Southeast Asia CRM Analytics - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts 2019 - 2029
... to reach USD 2.40 billion by 2029, growing at a CAGR of 12.98% during the forecast period (2024-2029). In the Southeast Asian region, there has been an increase in the adoption of modern business software ... Read More
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Customer Care BPO Industry Research Report 2024
... Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc. Highlights The global Customer Care BPO market is ... Read More
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Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2024-2030
... demand in downstream market, the Cloud-Based Contact Centers is forecast to a readjusted size of US$ 43840 million by 2030 with a CAGR of 4.7% during review period. The research report highlights the growth potential ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
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Outsourced Contact Centers - US Industry Market Research Report with Updated Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
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Answering Services - US Industry Market Research Report with Updated Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
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Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing
... management (CRM) systems to drive service efficiency and customer experience in manufacturing."The Siemens and Salesforce partnership highlights the significance of integrating PLM and CRM systems to boost service capabilities and customer satisfaction as well as ... Read More
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Advancements in Contact Center Workforce Optimization—Global
... analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improved customer experience (CX). Improving employee ... Read More
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2024 Global Forecast for Healthcare Crm Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Chemical Manufacturing industry. The product or service category is within the NAICS Chemical Manufacturing industry. The global market is expected to increase from USD xx billion in ... Read More
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Contact Center Analytics Global Market Report 2024
... Risk and Compliance Management; Real-time Monitoring and Reporting; Workforce Optimization; Customer Experience Management5) By Verticals: BFSI; Healthcare and Life Sciences; Manufacturing; Retail and Consumer Goods; Energy and Utilities; Telecom and IT; Travel and Hospitality; Government ... Read More
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Social Media Analytics Market by Offering (Solution and Services), Analytics Type, Business Function (Marketing, Sales and Lead Generation, Finance, Customer Service, Human Resource, Operations), Vertical and Region - Global Forecast to 2028
... for Social Media Analytics is projected to grow from USD 4.8 billion in 2023 to USD 14.6 billion by 2028, at a CAGR of 24.9% during the forecast period. Social media analytics plays a significant ... Read More
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Cloud-Based Contact Center Market Report: Trends, Forecast and Competitive Analysis to 2030
... IT and ITES, government and public sector, retail and consumer goods, manufacturing, energies and utilities, media and entertainment, and healthcare and lifesciences markets. The global cloud-based contact center market is expected to reach an estimated ... Read More
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