CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
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CRM & Customer Service Industry Research & Market Reports
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Social Customer Relationship Management (CRM)
... Billion by 2030, growing at a CAGR of 10.8% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.1% CAGR and reach US$7.8 Billion by ... Read More
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Speech Analytics
... CAGR of 21.0% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 18.0% CAGR and reach US$5.2 Billion by the end of the analysis period. ... Read More
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Customer Experience Monitoring
... at a CAGR of 18.6% over the analysis period 2024-2030. PC Terminal, one of the segments analyzed in the report, is expected to record a 16.4% CAGR and reach US$22.5 Billion by the end of ... Read More
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Digital Business Support Systems
... 2030, growing at a CAGR of 14.7% over the analysis period 2024-2030. Services, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$13.3 Billion by the end ... Read More
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Customer Relationship Management (CRM) Software
... Billion by 2030, growing at a CAGR of 11.8% over the analysis period 2024-2030. SMEs, one of the segments analyzed in the report, is expected to record a 14.6% CAGR and reach US$92.9 Billion by ... Read More
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Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the analysis period. ... Read More
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Cloud Enterprise Application Software Market Report by Solution (Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Web Conferencing, Business Intelligence (BI), Business Process Management (BPM), Content Management System (CMS), Enterprise Asset Management (EAM), and Others), Industry Vertical (Manufacturing and Services, Banking, Financial Services and Insurance (BFSI), Healthcare, Retail, Government, Oil and Gas, Telecom, and Others), and Region 2025-2033
... during 2025-2033. The rising need for scalable and flexible software solutions to support enterprise applications is stimulating the market. Cloud enterprise application software (EAS) refers to advanced business solutions that organizations integrate to perform various ... Read More
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Agent Performance Optimization (APO)
... 2030, growing at a CAGR of 13.3% over the analysis period 2024-2030. Cloud Based, one of the segments analyzed in the report, is expected to record a 14.2% CAGR and reach US$6.8 Billion by the ... Read More
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GDPR Services
... CAGR of 16.9% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$4.6 Billion by the end of the analysis ... Read More
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Customer Experience Management
... at a CAGR of 11.5% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 9.8% CAGR and reach US$17.2 Billion by the end of the ... Read More
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Loyalty Management
... CAGR of 8.4% over the analysis period 2024-2030. Cloud, one of the segments analyzed in the report, is expected to record a 8.9% CAGR and reach US$9.6 Billion by the end of the analysis period. ... Read More
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Web Analytics
... CAGR of 15.6% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.0% CAGR and reach US$10.4 Billion by the end of the analysis ... Read More
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Customer Engagement Solutions
... at a CAGR of 11.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.5% CAGR and reach US$31.7 Billion by the end of the ... Read More
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Customer Analytics
... CAGR of 19.0% over the analysis period 2024-2030. On-Premise Deployment, one of the segments analyzed in the report, is expected to record a 16.8% CAGR and reach US$27.6 Billion by the end of the analysis ... Read More
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Sales Intelligence
... CAGR of 11.0% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 10.2% CAGR and reach US$4.9 Billion by the end of the analysis period. ... Read More
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Pharma And Biotech CRM Software Global Market Report 2025
... and biotech crm software market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond. Reasons to Purchase Gain ... Read More
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Call Centers
... CAGR of 6.0% over the analysis period 2024-2030. In-House Call Centers, one of the segments analyzed in the report, is expected to record a 5.9% CAGR and reach US$373.7 Billion by the end of the ... Read More
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Contact Center-as-a-Service (CCaaS)
... at a CAGR of 17.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 17.1% CAGR and reach US$12.7 Billion by the end of the ... Read More
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Sales Enablement Platform
... at a CAGR of 20.9% over the analysis period 2024-2030. Platform, one of the segments analyzed in the report, is expected to record a 18.9% CAGR and reach US$7.6 Billion by the end of the ... Read More
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Advanced Analytics
... CAGR of 18.2% over the analysis period 2024-2030. Big Data Analytics, one of the segments analyzed in the report, is expected to record a 19.2% CAGR and reach US$89.5 Billion by the end of the ... Read More
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Sales Force Automation (SFA)
... 2030, growing at a CAGR of 5.4% over the analysis period 2024-2030. On-Premise, one of the segments analyzed in the report, is expected to record a 3.8% CAGR and reach US$4.5 Billion by the end ... Read More
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Artificial Intelligence (AI) in Call Centers
... reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2024-2030. Compute Platforms, one of the segments analyzed in the report, is expected to record a 22.1% CAGR and reach ... Read More
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Customer Information System
... at a CAGR of 11.3% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.6% CAGR and reach US$2.0 Billion by the end of the ... Read More
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Audio Communication Monitoring
... at a CAGR of 12.0% over the analysis period 2024-2030. Quality Analysis, one of the segments analyzed in the report, is expected to record a 12.2% CAGR and reach US$3.8 Billion by the end of ... Read More
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Customer Success Platforms
... at a CAGR of 19.0% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end of the ... Read More
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