CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Cloud-based Contact Center Market by Offering (Software by Engagement Type and Services), Communication Channel (Voice, Digital, and Self-service), Application (Marketing Automation, Helpdesk Management), Vertical and Region - Global Forecast to 2029
... market is projected to grow from USD 26.2 billion in 2024 to USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. The market is anticipated to ... Read More
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Healthcare CRM Market Size, Share & Trends Analysis Report By Functionality, By Deployment Mode (On-premise Model, Cloud/Web-based Model), By End-use, By AI-Powered Healthcare CRM, By Region, And Segment Forecasts, 2024 - 2030
... Growth & Trends The global healthcare CRM market size is anticipated to reach USD 30.65 billion by 2030, registering a CAGR of 7.7% from 2024 to 2030, according to a new report by Grand View ... Read More
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Sales Intelligence Solutions
... by 2030, growing at a CAGR of 9.9% over the period 2023-2030. Sales Intelligence Software, one of the segments analyzed in the report, is expected to record 9.2% CAGR and reach US$3.5 Billion by the ... Read More
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Contact Center Software Market Size, Share, and Analysis, By Component (Solution and Services), By Deployment (Cloud and On-Premise), By Organization Size (Small & Medium Enterprises and Large Enterprises), By Vertical (BFSI, ITES, IT and Telecom, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034
... Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034 Contact Center Software Market Size, ... Read More
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2024 Global Forecast for Customer Communications Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Customer Data Platform Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Contact Center Analytics Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Call Center Ai Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Consent Management Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from ... Read More
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2024 Global Forecast for Digital Business Support System (Bss) Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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2024 Global Forecast for Contact Center As A Service Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... 50 countries. The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected ... Read More
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2024 Global Forecast for Contact Center Software Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... The product or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase ... Read More
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2024 Global Forecast for Chatbot Market (2025-2030 Outlook)-High Tech & Emerging Markets Report
... or service category is within the NAICS Computer Systems Design Services industry. The product or service category is within the NAICS Computer Systems Design Services industry. The global market is expected to increase from USD ... Read More
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Global Contact Center Consulting Service Market by Size, by Type, by Application, by Region, History and Forecast 2019-2030
... US$ million in 2024 to US$ million by 2030, at a Compound Annual Growth Rate (CAGR) of % during the forecast period. The US & Canada market for Contact Center Consulting Service is estimated to ... Read More
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Loyalty Management Market by Offering (Solution (Customer Retention, Customer Loyalty, Channel Loyalty), and Services), Operator, Vertical (BFSI, Aviation, Automobile, Media, Retail & Consumer Goods, Hospitality) & Region - Global Forecast to 2029
... market is estimated to be USD 11.4 billion to USD 25.4 billion at a CAGR of 17.3% from 2024 to 2029. With the proliferation of digital channels and touchpoints, businesses must deliver seamless and consistent ... Read More
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Global Customer Experience Management Databank Market Report
... 2021 to 2029. Text Analytics segment is expected to be the highest contributor to this market, with $2,766.3 Million in 2020, and is anticipated to reach $9,534.0 Million by 2029, registering a CAGR of 14.82%. ... Read More
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Global In-store Analytics Databank Market Report
... from 2023 to 2031. On-premises segment is expected to be the highest contributor to this market, with $2,203.9 Million in 2022, and is anticipated to reach $5,457.3 Million by 2031, registering a CAGR of 10.65%. Read More
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Global Business Process as a Service Databank Market Report
... CAGR of 3.26% from 2021 to 2029. Telecom & IT segment is expected to be the highest contributor to this market, with $3,318.6 Million in 2020, and is anticipated to reach $4,430.9 Million by 2029, ... Read More
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Conversational AI Market by Offering ((Software by Technology, Modality, Deployment Mode), and Services), Business Function, Integration Mode, Conversational Agents Type (AI Chatbots, Generative AI Agents), Vertical and Region - Global Forecast to 2030
... AI market is projected to grow from USD 13.2 billion in 2024 to USD 49.9 billion by 2029, at a compound annual growth rate (CAGR) of 24.9% during the forecast period. The market is anticipated ... Read More
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Document Preparation, Call Centers, Collection Agencies and Other Business Support Services (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2030, NAIC 561400
... Industry (U.S.): Analytics, Extensive Financial Metrics, Benchmarks Against Averages and Top Companies Within Its Industry, and Revenue Forecasts to 2030, NAIC 561400 Vital industry-specific data including metrics, benchmarks, historic numbers, growth rates and forecasts that ... Read More
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Cloud-Based Contact Center Market based on by Solution (Automatic Call Distribution, and Agent Performance Optimization), by Application (Workforce Optimization, and Data Integration & Recording), by Vertical (BFSI, IT & Telecom, Media and Entertainment, Retail, Consumer, Logistics and Transport, Healthcare, and Others), Regional Outlook– Global Forecast up to 2030
... Logistics and Transport, Healthcare, and Others), Regional Outlook– Global Forecast up to 2030 The present investigation entailed a comprehensive use of secondary sources, directories, and databases, including D&B Hoovers, Factiva, and Bloomberg Businessweek, to ascertain ... Read More
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Popular CRM Platforms Discussed on Reddit, Q1 2024 Update
... company's brand, unveiling prevalent themes, trends, and noteworthy instances discussed by Reddit users. Additionally, the report delves into sentiment analysis, examining the overall emotional tone surrounding discussions about these CRM platforms on Reddit. This comprehensive ... Read More
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North America Speech Analytics Market Report and Forecast 2024-2032
... size reached a value of USD 2.76 billion in 2023. Aided by the advanced technological integration and the growing importance of customer service and experience management across industrial sectors, the market is projected to further ... Read More
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Telemedicine Market Size, Trends, Analysis, and Outlook By Component (Product, Services, Telemedicine Modality, Store and forward, Real time, Others), By Application (Teleradiology, Telepsychiatry, Telepathology, Teledermatology, Telecardiology, Others), By Delivery Mode (Web/Mobile, Call Centers), By Facility (Tele-hospital, Tele-home), By End-User (Providers, Payers, Patients, Others), by Country, Segment, and Companies, 2024-2032
... (Tele-hospital, Tele-home), By End-User (Providers, Payers, Patients, Others), by Country, Segment, and Companies, 2024-2032 The global Telemedicine market size is poised to register 18.5% growth from 2024 to 2032, presenting significant growth prospects for companies ... Read More
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2024 Global Telephone Call Centers Industry Report (2025-2030 Outlook)
... growth data for a three-year historical trend (2018-2021), a three-year forecast estimate trends (2022-2024), and a five-year outlook projection (2025-2030) for 46 countries. Industry and product shipments include the total value of all products produced ... Read More
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