CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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Sales Promotion Services
... the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends on efficient order ... Read More
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Telephone Call Centers
... and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies ... Read More
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Anaplan Unveils Enhanced GTM Planning Suite and Champions Shift to Continuous Planning at Connect
... planning, and integrated business planning, enhancing agility and intelligence in resource allocation and territory planning. Anaplan's shift from sales performance management to revenue performance management aims to optimize customer lifetime value and profitability. The event ... Read More
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Transforming Loyalty Strategies Through Start-Ups and Fintech Innovation
... in customer engagement. Euromonitor International’s Transforming Loyalty Strategies Through Start-Ups and Fintech Innovation report is designed specifically for current and potential stakeholders in the emerging loyalty industry. It provides data and insights about the latest ... Read More
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Agents as Apps: An Opportunity for Greater Innovation, More Revenue, and Increased Market Share
... software vendors. With the threat of tariffs, geopolitical strife, and inflation looming, organizations may pull back spending on enterprise applications and modernization efforts. While this is not good news for enterprise application vendors and their ... Read More
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Agents as Apps Will Dramatically Expand the Addressable Market for Enterprise Applications
... a growing opportunity to also sell those agents to their on-premises legacy base, which for many vendors will dramatically expand their total addressable market versus where it stands today. This newfound ability to sell into ... Read More
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Zendesk's Outcome-Based Pricing for AI Agents: A Shift Toward Resolution-Centric Customer Service
... Relate Conference, Zendesk introduced the Zendesk Resolution Platform, combining AI agents, knowledge graphs, and governance tools, with pricing starting at $1.50 per automated resolution for AI agents and a starter tier bundled with Suite and ... Read More
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Global Cloud-based Contact Center Market 2025-2029
... contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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Conversational AI Market by Product Type (AI Chatbots, Voice Bots, Virtual Assistants, Gen AI Agents), Business Function (Sales & Marketing, Operations & Supply Chain, Finance & Accounting, HR), Integration Type, and End User - Global Forecast to 2031
... Natural Language Processing (NLP) and Machine Learning (ML) have made AI systems more adept at understanding and responding in human-like ways, leading to improved user experiences. Businesses are increasingly adopting conversational AI to meet rising ... Read More
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How Do Retail Marketplaces Enable Contextual Customer Experiences
... To meet these expectations, marketplaces must evolve from static catalogs into adaptive ecosystems, able to interpret real-time intent, unify fragmented data, and deliver relevant content and offers across diverse sellers and touchpoints.Achieving this requires strategic ... Read More
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CX Leaders Navigate Disruption in a New Era of Customer Contact
... essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of this transformation as moving to a new home, prompting a reevaluation of what is truly necessary and what can be left behind. While ... Read More
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CEQUENS Vendor Profile: An Emerging Major Player in the CPaaS Segment
This IDC Vendor Profile offers an overview of CEQUENS, a major customer experience platform providing service in the Middle East, Asia, and Europe. Read More
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2025 Call Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling call support services. The survey data is ... Read More
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2025 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... East), 22 subregions, and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling customer relations business process ... Read More
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2025 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling inbound telemarketing services. The survey data is ... Read More
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2025 Outbound Telemarketing Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling outbound telemarketing services, including fax broadcasting services. ... Read More
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Outsourced Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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Answering Services - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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Healthcare Marketing and Communications Market By Service Type (Marketing and Communications Services [Creative Services, Public Relations, Branding Services, Direct-to-consumer (DTC) Marketing, and Healthcare Professional (HCP) Marketing], Media Services [TV Advertising, Digital Media Buying, Print Media, Out-of-Home (OOH), and Advertising], Data and Analytics Services [Secondary Research, Syndicated Data Services, and Data Analytics and Insights], Primary Market Research Services [Qualitative Research and Quantitative Research], Print and Educational Services [Patient Education Materials, Healthcare Professional Education, and Pharmaceutical and Medical Device Literature], Access and Affordability Services [Patient Support Programs (PSPs), Market Access and, Pricing Strategy, and Healthcare Affordability Solutions], Customer Care Services [Patient, Support Call Centers, Healthcare Professional Helpdesks, and Telemarketing], Sales and Field [Force Services, Contract Sales Services, Fi
... Out-of-Home (OOH), and Advertising], Data and Analytics Services [Secondary Research, Syndicated Data Services, and Data Analytics and Insights], Primary Market Research Services [Qualitative Research and Quantitative Research], Print and Educational Services [Patient Education Materials, Healthcare ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth has dramatically slowed as the largest potential clients for industry software are saturated. Many ... Read More
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Automotive Dealer Management System Market Research Report By Deployment (On-Premise, Cloud-Based), By Component (Software and Services), By Application (Sales Management, Finance and Insurance (F&I) Management, Parts Inventory Management, Service Management and Customer Relationship Management (CRM)), By Dealership Type (Passenger Car Dealerships, Commercial Vehicle Dealerships, Two-Wheelers Dealerships and Off-Highway Vehicle Dealerships), By End User (Franchise Dealerships and Independent Dealerships) Industry Forecast to 2032
... DMS solutions are crucial for the improvement of customer satisfaction, the management of dealership operations, and the enhancement of operational efficiency. These systems offer a unified platform for the management of a variety of dealership ... Read More
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