CRM & Customer Service Market Research Reports & Industry Analysis
Customer relationship management (CRM) is a software system that helps businesses manage and improve their interactions with customers to enhance satisfaction and loyalty. Technological advancements and shifting consumer behaviors are changing the dynamics of customer engagement. To help businesses stay on top of new developments, MarketResearch.com offers a curated selection of industry reports that provide valuable insights into the dynamic world of CRM and customer service.
CRM Market Research on Segments Big and Small
- Our CRM market research reports offer an authoritative perspective on this complex field, providing insightful data on call centers, consumer loyalty, CRM solutions, customer service technologies, and more.
- Going beyond surface analysis, our reports dive into a variety of factors that are key to understanding the industry, such as CRM market sizing and growth projections, industry trends, and regional and country comparisons.
- Our research also discusses the rise of artificial intelligence and automation, which have the potential to boost personalization and efficiency.
Reliable Data from a Trusted Source
Amid large economic and technological changes, MarketResearch.com stands as your reliable partner, offering insights to drive successful growth strategies. With a twenty-year track record in the field of market research, we can help you find the best market intelligence available. Embrace the power of data-driven decision-making with MarketResearch.com's CRM and customer service industry reports.
CRM & Customer Service Industry Research & Market Reports
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CEQUENS Vendor Profile: An Emerging Major Player in the CPaaS Segment
This IDC Vendor Profile offers an overview of CEQUENS, a major customer experience platform providing service in the Middle East, Asia, and Europe. Read More
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2025 Call Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling call support services. The survey data is ... Read More
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2025 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... and 195 countries. Figures are from 2013 through 2024, with forecasts for 2025 and the next 5 years. The historical data utilizes in-depth survey results from companies selling inbound telemarketing services. The survey data is ... Read More
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Outsourced Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance ... Read More
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Answering Services and Contact Centers - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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Answering Services - US Industry Market Research Report with Recession Risk Analysis & Forecasts
... is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration segmentation, business structure, customer type, state and MSA, profitability, financial ratios, balance sheet ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services and Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Country Recession Risk Forecasts
... forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with country and regional economic, firmographic, and demographic data. Our analysts develop the forecasts ... Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth has dramatically slowed as the largest potential clients for industry software are saturated. Many ... Read More
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CCaaS Expansion or Contraction?
... communications (UC), video conferencing, networking, and artificial intelligence (AI), these companies now provide full-suite solutions that streamline operations and enhance customer experience (CX). This shift has disrupted the contact center landscape by intensifying competition and ... Read More
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2025-2033
... The market is experiencing steady growth driven by the growing adoption of cloud solutions in the BFSI sector to modernize the IT infrastructure, the rising demand for robust data security, and the integration of advanced ... Read More
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Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2025-2033
... 28.79% during 2025-2033. The rising utilization of AI to increase efficiency, increasing focus on enhanced customer experience, growing demand for advanced fraud detection, and widespread utilization of AI to meet regulatory compliances are some of ... Read More
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Global Sales Intelligence Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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AI as a Service Market by Product Type (Chatbots & AI Agents, ML Framework, API, No Code/Low Code Tools, Data Labeling), Service Type (ML as a Service, NLP as a Service, Generative AI as a Service), Business Function, End User - Global Forecast to 2030
... The growth of the AI as a Service (AIaaS) market is primarily driven by the increasing adoption of cloud-based solutions, rising demand for intelligent virtual assistants, and the need for advanced data analytics to enhance ... Read More
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Global Web Analytics Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Frost Radar™: Customer Experience Management Services in Latin America, 2025
... and those from Latin American locations to countries overseas. CX management is a subset of the much broader business process outsourcing industry. It is a business arrangement in which a company contracts an outside supplier ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
... seen in 2020 when capex spending was hampered by COVID-19. The top 3 Canadian communications service providers by capex spend, Rogers Communications, Bell Canada, and TELUS, are expected to hold a combined 77% share of ... Read More
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2025 Global: Higher Education Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Home Builder Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Healthcare Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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2025 Global: Financial Crm Software Market - Innovative Markets Forecast (2031) report
... industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market ... Read More
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2025 Global: Higher Education Student Crm Systems Market - Innovative Markets Forecast (2031) report
... most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the ... Read More
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Salon Software Market Size & Share Analysis - Growth Trends & Forecasts (2025 - 2030)
... Urbanization and evolving consumer preferences are significantly influencing the growth trajectory and transformation of the salon software market. As urban migration intensifies and fast-paced lifestyles become the norm, the demand for salon and wellness services ... Read More
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RingCentral Is Taking a Holistic Approach to Drive Customer Success with AI
... to drive meaningful EX and CX. The company has demonstrated its success to date and is well positioned to drive future growth. Its leadership team is well positioned to execute these strategies amid growing competition. Read More
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