Transforming Patient Experience: Digital Patient Services for Integrated Care
This IDC Health Insights study examines the dynamic evolution of patient experience in the digital age. It shows how the adoption of technology solutions that are improving patient experience is both an enabler and trigger of integrated and personalized care delivery models. It also analyzes the five different stages of a traditional patient journey and how they are evolving because of digital technologies. The aim of this study is to urge healthcare provider business executives to assess the relevance of patient experience and improve it to gain a sustainable competitive advantage on the market."Investing in patient experience strategy responds to the need to stay competitive on an increasingly patient-centric care market where patients are considered customers that access health records and communicate with healthcare professionals. 3rd Platform pillars and the related Innovation Accelerators are the key instruments to assure the implementation of strategy is always in line with the digital transformation of the healthcare environment," said Adriana Allocato, senior research analyst, and Massimiliano Claps, associate vice president, IDC EMEA.
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