IDC PlanScape: Deriving Payer Outcomes with Robotic Process Automation
This IDC study discusses the aspects of robotic process automation (RPA) initiatives for the payer community."Robotic process automation is marketed as the hot cost-reduction strategy this year, setting the table for cognitive computing, autonomics, and artificial intelligence in payer operations and analytics," states Jeff Rivkin, research director for Payer IT Strategies at IDC Health Insights. "New paradigms in optimizing legacy investments, streamlining call center desktop automation, optimizing claims adjudication, and increasing employee satisfaction are being marketed by vendors advertising these technology-enabled process changes. Attended and/or unattended robotics, which build upon business process modeling (BPM) fundamentals, will change how workflow is perceived across the enterprise. Radical automation of selected human functions and rethinking of legacy integrations are creeping in. RPA is being executed surgically by payers, preferably in a governed way."