Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue
CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue This IDC Perspective emphasizes the shift in CFO roles from traditional cost management to strategic revenue growth facilitation. It highlights the importance of adopting modern business intelligence and analytics, strategic fin ... Read More
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How Can Marketers Leverage the Next Era of X-O Applications
How Can Marketers Leverage the Next Era of X-O Applications This IDC Perspective delves into what is an experience-orchestrated business (X-OB), what is the value proposition for marketers, and how they can leverage X-O applications as a competitive differentiator."Marketers should seize the opportu ... Read More
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The Importance of Mobility for Operational Decision-Making
The Importance of Mobility for Operational Decision-Making This IDC Perspective focuses on the use of mobile technology for operations. Mobile usage has grown steadily over recent years in companies with advanced operational processes. The reason for this continued expansion becomes evident when vie ... Read More
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Worldwide IT Leasing and Financing Forecast, 2024–2028: Risk Management Strategies Accompany AI Everywhere in Outlook for Top 25 Countries
Worldwide IT Leasing and Financing Forecast, 2024–2028: Risk Management Strategies Accompany AI Everywhere in Outlook for Top 25 Countries This IDC study provides guidance and revised forecasts for IT leasing, financing, and flexible consumption providers as they navigate the next stages of digital ... Read More
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Digital Infrastructure Trends and Strategies: End-User Preferences in India
Digital Infrastructure Trends and Strategies: End-User Preferences in India This IDC Market Perspective discusses the importance of digital infrastructure and its emerging trends in India. The document further details the key spending priorities of enterprises and the preferred deployment locations ... Read More
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European Frontline Digitization: Closing the Opportunity Gap
European Frontline Digitization: Closing the Opportunity Gap This IDC Market Perspective highlights three essential steps for successfully approaching the underserved European frontline worker market segment."European frontline digitization presents a $200 million opportunity gap for technology supp ... Read More
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SAP Sapphire Barcelona 2024: Making the Case for Business AI
SAP Sapphire Barcelona 2024: Making the Case for Business AI This IDC Market Note digests news and insights from the recent SAP Sapphire Barcelona 2024, which IDC attended. The document looks at learnings related to AI, ERP, business personas, and sustainability. Furthermore, IDC offers advice to SA ... Read More
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Worldwide Data Replication and Protection Software Market Shares, 2023: Continued Strength
Worldwide Data Replication and Protection Software Market Shares, 2023: Continued Strength This IDC study details the market share results for the worldwide data replication and protection software market in 2023. The data replication and protection software market grew 7.1% in 2023, with its growth ... Read More
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Innovation Road Map: Government Agencies’ Digital Policy for Emerging Tech in Asia/Pacific
Innovation Road Map: Government Agencies’ Digital Policy for Emerging Tech in Asia/Pacific This IDC Perspective examines the urgent need for robust AI and generative AI (GenAI) policies in Asia/Pacific (excluding Japan and China) (APEJC) government agencies. It highlights how these agencies are navi ... Read More
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The ESG Partner Ecosystem: How Are Partnerships Enabling Sustainable Transformation?
The ESG Partner Ecosystem: How Are Partnerships Enabling Sustainable Transformation? This IDC Perspective discusses how partnerships in the environmental, social, and governance (ESG) partner ecosystem are enabling sustainable transformation. ESG professional services firms are increasingly collabor ... Read More
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Mars International Offers Essential Services to OEMs, Dealers, and Lessors
Mars International Offers Essential Services to OEMs, Dealers, and Lessors This IDC Vendor Profile provides an overview of Mars, a remarketer of off-lease and repossessed office equipment. During IDC's recent tour of the metro New York City area to visit with major copy/print OEMs, we had the oppor ... Read More
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Dell's AI Factory Strategy Includes Circularity Business Models as a Cornerstone
Dell's AI Factory Strategy Includes Circularity Business Models as a Cornerstone This IDC Market Note focuses on Dell Technology's execution at the intersection of AI and circular economy including the Dell APEX flexible consumption model underpinnings of the Dell AI Factory AI as-a-service (AIaaS) ... Read More
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Worldwide Managed Edge Services Forecast, 2024–2028
Worldwide Managed Edge Services Forecast, 2024–2028 This IDC study provides a worldwide forecast for managed edge services covering the 2024–2028 period. The managed edge services market is nascent with service providers accelerating effort to monetize edge infrastructure across all deployment model ... Read More
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Why Haven't We Achieved Full Process Automation?
Why Haven't We Achieved Full Process Automation? This IDC Perspective looks at full process automation. Supply chains have long sought advancements in automation and optimization. While technologies have gotten us closer to realizing the vision, many still lag. Addressing internal roadblocks, ensuri ... Read More
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The One-Stop Shop Versus Focused Solutions: How Many Platforms Is Too Many?
The One-Stop Shop Versus Focused Solutions: How Many Platforms Is Too Many? This IDC Perspective looks at one-stop shop versus focused solutions. It is clear that composability and, more specifically, the advent of niche/expert technology vendors offer significant opportunity to tailor-make solution ... Read More
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IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel
IDC PlanScape: Hyper-Personalized Loyalty in Hospitality and Travel This IDC PlanScape addresses how loyalty solutions must hinge upon hyper-personalization, leveraging omni-channel strategies along with guest data platforms, real-time analytics, and AI to ensure that every opportunity for guest en ... Read More
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EMEA Digital Regulations and Policies Radar — 2024 Update
EMEA Digital Regulations and Policies Radar — 2024 Update This 2024 update of IDC’s EMEA Digital Regulations and Policies Radar provides a comprehensive overview of the evolving regulatory landscape across Europe, the Middle East, and Africa, focusing on key areas including ESG, data and AI, digital ... Read More
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IDC MaturityScape: Aftermarket Service Transformation 1.0
IDC MaturityScape: Aftermarket Service Transformation 1.0 This IDC study delves into the evolution of aftermarket service transformation, detailing five maturity stages from a completely ad hoc approach with disjointed and manual processes to optimized and autonomous experiences that lead to prescri ... Read More
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Top Retail Generative AI Use Cases
Top Retail Generative AI Use Cases This IDC Perspective discusses the top retail generative AI (GenAI) use cases. Over 63.8% of retailers are investing in generative AI, focusing on use cases like natural language understanding and content generation despite facing challenges such as IT complexity a ... Read More
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Digital Infrastructure for the Modern Enterprise: AXA Hong Kong and Macau’s Transformation Journey
Digital Infrastructure for the Modern Enterprise: AXA Hong Kong and Macau’s Transformation Journey This IDC Perspective covers the digital infrastructure modernization journey undertaken by AXA Hong Kong and Macau as it sought to build an infrastructure foundation that could support its vision of "C ... Read More
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IDC PlanScape: Analysis of Computer Vision Implementation in Automated and Self-Checkout Stores
IDC PlanScape: Analysis of Computer Vision Implementation in Automated and Self-Checkout Stores This IDC PlanScape report highlights the transformative impact of computer vision technology on the retail sector in Asia/Pacific, particularly in enhancing automated and self-checkout stores. It undersco ... Read More
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Payments as a Service and Embedded Finance Trends in Asia: Creating New Value from New Models
Payments as a Service and Embedded Finance Trends in Asia: Creating New Value from New Models This IDC report looks at prominent developments within the payments-as-a-service (PaaS) space in Asia/Pacific and how global developments may affect this rapidly growing space. The PaaS movement brings inte ... Read More
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Case Study: Problem Management Practice Improvements
Case Study: Problem Management Practice Improvements This IDC Perspective delves into enhancing problem management practices through strategic improvements in people, processes, and technology, aiming to boost technology performance and customer experience. It offers actionable recommendations such ... Read More
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Cyber-Recovery as a Service: Enhancing Cyber-Resiliency in a Scalable Fashion
Cyber-Recovery as a Service: Enhancing Cyber-Resiliency in a Scalable Fashion This IDC Perspective details the adoption rate of cyber-recovery as a service (CRaaS) as well as the benefits and challenges of adoption for Asia/Pacific (including Japan) (APJ) enterprises, examining the adoption from reg ... Read More
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India Case Study: Route Mobile Limited Modernization with AWS
India Case Study: Route Mobile Limited Modernization with AWS This IDC Perspective documents the initial stage of the modernization exercise undertaken by Route Mobile to become a versatile communications platform-as-a-service (CPaaS) provider operating from a modern cloud-based IT infrastructure. " ... Read More
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