Business Strategy: 2015 Annual Payer Survey Results — IT Services and BPO Spending and Demand Drivers
This IDC Health Insights report describes the current status and drivers of demand for IT services spending among midtier and large healthcare insurance payers in the United States. Current 2015–2016 data is contrasted with Annual Payer Survey data from 2013 and 2014 to illuminate what services payers are buying and why."The data shows payers have entered a post-reform era," says Sven Lohse, research manager at IDC Health Insights, "and new strategic priorities are driving payers' IT spending for external service providers." These strategic priorities form a stable platform for growth in the healthcare payer IT services market. The data also suggests that even as payers continue to add head count to their teams from external services partners, gaps between supply and demand of key technology skill sets persist.