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Connected Vending Machines – 2nd Edition

Connected Vending Machines – 2nd Edition

Connected Vending Machines is the second consecutive report from Berg Insight analysing the latest developments on the vending telemetry and cashless payment market worldwide. This strategic research report from Berg Insight provides you with 70 pages of unique business intelligence including 5-year industry forecasts and expert commentary on which to base your business decisions.

Highlights from the second edition of the report:

Detailed analysis of the vending industry.
Summary of the latest industry trends and developments.
Updated in-depth profiles of key players in the vending telemetry and cashless payment markets.
Reviews of vendor market shares and competitive dynamics.
Perspectives on the impact of mobile wallet services.
Extensive global and regional market forecasts lasting until 2020.

This research report answers the following questions:
How many of the world’s vending machines are online today?

What is the potential market size for vending telemetry solutions?
Which trends and developments are shaping the market?
Which are the leading vending telemetry and cashless payment system vendors?
When will cashless payments be commonplace in the vending industry?
How will emerging mobile wallet services affect the market?

Executive summary

The first solutions for including connectivity in vending machines became commercially available more than two decades ago. It has however taken years for the technology to gain the interest of mainstream vending operators. Today, global penetration is still relatively modest and Berg Insight estimates that only around 10 percent of the world’s 17 million vending machines are connected. The market has however gained momentum in recent years as more and more vending operators have started to deploy cashless payment systems and vending telemetry solutions at a larger scale. Demand for cashless payments has so far been a main driver for connectivity in vending machines. Vending telemetry is however anticipated to have a more transformational effect on the industry as these solutions enable vending operators to substantially improve their operational efficiency.

The global installed base of connected vending machines reached an estimated 1.51 million units in 2015. North America is estimated to represent the largest share of around 0.80 million of these machines, whereas the corresponding number for the European market is 0.20 million. The number of connected vending machines in other parts of the world totalled an estimated 0.51 million units at the end of 2015, mainly in Japan and Australia. Berg Insight forecasts that the number of connected machines worldwide will grow at a compound annual growth rate (CAGR) of 18.7 percent to reach 3.6 million units by 2020. As a result, the global penetration rate will reach 20.3 percent at the end of the forecast period.

The global market for connected vending solutions is highly fragmented. Many of the leading providers are small- and mid-sized specialised technology companies such as USA Technologies, Cantaloupe Systems and Nayax. Numerous vending machine manufacturers are also active in the connected vending space, either directly by developing proprietary solutions in-house, or by partnering with established vending telemetry and cashless payment solution providers. The manufacturer Crane even holds a leading position from a global perspective with more than 300,000 connected vending machines. Also a number of vending operators have entered the field of connected vending machines, most often through partnerships with third-party technology providers.

Executive summary
1 Introduction
1.1 Overview of the vending machine industry
1.2 Vending industry players
1.2.1 Vending technology providers
1.2.2 Vending machine manufacturers
1.2.3 Product suppliers
1.2.4 Vending operators
2 Vending telemetry and cashless payments
2.1 Vending telemetry and software
2.1.1 Remote monitoring of vending machines
2.1.2 Vending management systems
2.2 Payment systems
2.2.1 Coin mechanisms and bill validators
2.2.2 Cashless payments
2.2.3 Mobile phone payments and NFC
2.3 Regional overview
2.3.1 Europe
2.3.2 North America
2.3.3 Rest of World
3 Vendor profiles and strategies
3.1 Vending telemetry and cashless payment solution providers
3.1.1 BiTX (Your Voice)
3.1.2 Cantaloupe Systems
3.1.3 Connected Molecules
3.1.4 Deutsche Telekom
3.1.5 Distrilog
3.1.6 Ingenico Group
3.1.7 Materna
3.1.8 Mecsel
3.1.9 Nayax
3.1.10 On Track Innovations
3.1.11 Prosa
3.1.12 Silkron
3.1.13 Smarcom
3.1.14 Televend (INTIS)
3.1.15 USA Technologies
3.1.16 Vendon
3.1.17 Vendwatch Telematics
3.1.18 Vianet Group
3.2 Vending machine manufacturers
3.2.1 Automated Merchandising Systems
3.2.2 Azkoyen Group
3.2.3 Bianchi Vending Group
3.2.4 Crane
3.2.5 Deutsche Wurlitzer
3.2.6 FAS International
3.2.7 Fastcorp Vending
3.2.8 Fuji Electric
3.2.9 Jofemar
3.2.10 N&W Global Vending
3.2.11 Rheavendors Group
3.2.12 Royal Vendors (Coinco)
3.2.13 SandenVendo
3.2.14 Seaga
3.2.15 Sielaff
3.2.16 Westomatic
3.2.17 Wittern Group
3.3 Vending operators
3.3.1 Aramark
3.3.2 Canteen
3.3.3 Coca-Cola Amatil
3.3.4 Pelican Rouge Group
3.3.5 Selecta
3.3.6 Sodexo
4 Forecasts and conclusions
4.1 Market trends and drivers
4.1.1 The business case for vending telemetry continues to improve
4.1.2 Cashless payments is a strong driver for adding connectivity in vending
4.1.3 Mobile wallet services enable new opportunities
4.1.4 Micro markets cannibalise on vending machines & open up for diversification
4.2 Market forecasts
4.2.1 North American connected vending machine market forecast
4.2.2 European connected vending machine market forecast
4.2.3 Rest of World connected vending machine market forecast
List of Figures
Figure 1.1: Vending machine density by region (World 2015)
Figure 1.2: Examples of vending machines
Figure 1.3: Installed base of vending machines by country (EU 28+2 2015)
Figure 1.4: Examples of product suppliers and brands
Figure 2.1: Bill validator and coin mechanism examples
Figure 2.2: Examples of cashless payment devices for open and closed systems
Figure 2.3: ePort G9 from USA Technologies supporting NFC-based mobile payments
Figure 2.4: Installed base of connected vending machines by vendor (World 2015)
Figure 2.5: Connected vending machine vendor market shares (Europe 2015)
Figure 2.6: Connected vending machine vendor market shares (North America 2015)
Figure 3.1: Connected Molecules Gateway for vending machines
Figure 3.2: Nayax’s AMIT 3.0 telemetry device
Figure 3.3: OTI’s Saturn 6500 TRIO 3-in-1 contactless, chip and magstripe reader
Figure 3.4: Silkron’s Vendron Box3c for smart vending functionality
Figure 3.5: INTIS’ Televend Box telemetry device, Service Mobile app & web application
Figure 3.6: Vendon’s vBox 2 vending telemetry device
Figure 3.7: Product portfolios of vending machine manufacturers (2016)
Figure 3.8: The Coges Comunica Module 2
Figure 3.9: Crane Navigator and MEI Easitrax Advance 5000 telemetry devices
Figure 3.10: CashFlow 5in1 eCash terminal from Crane Payment Innovations
Figure 3.11: Coca-Cola Amatil’s QuickTap cashless payment solution
Figure 4.1: Installed base of connected vending machines (World 2015–2020)
Figure 4.2: Connected vending machine market forecast (North America 2015–2020)
Figure 4.3: Connected vending machine market forecast (Europe 2015–2020)
Figure 4.4: Connected vending machine market forecast (Rest of World 2015–2020)

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