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Published by: Business Intelligence
Published: Jan. 1, 2001 - 214 Pages
Table of Contents
Author Profile
Acknowledgements
Foreword
Preface
Chapter 1: The Case for e-HR
Executive Summary
The Visionary View
Trends in e-HR
The Pragmatic View
Defining a Vision
Overview: Guidelines on Paradoxes
Case Study: Nokia
Chapter 2: Strategic and Business Dimensions of e-HR
Executive Summary
Introduction
Deciding on Strategic Dimensions
Case Reports: Strategic Dimensions
Case Report: Unisys Corporation - Realizing HR21 through Technology
Case Report: BT - e-HR Strategy Team
Case Report: Allied Signal - HR's e-Business STRAP
Building an e-HR Agenda
Case Reports: Business Dimensions
Case Report: Ford Europe - an e-HR Function Evolves
Case Report: BOC Group - Investments and Business Effects
Case Report: Honeywell International - Helping Managers do their Jobs
Setting a Business Case
Building an e-HR Agenda
Case Reports: Functional Impacts
Case Report: Alcatel Telecom Ltd - Drivers and Testing Issues
Case Report: Oracle Corporation - HR Paybacks and Profiles
Case Report: Smithkline Beecham - A One-Person Role
Case Report: Nokia - Concern over Future Roles
Reviewing the Functional Impacts
Overview: Strategic Guidelines
Case Study: BT
Chapter 3: Service Delivery Approaches and Models
Executive Summary
Introduction
Rethinking Service Delivery
Case Reports: Service Delivery Parameters
Case Report: Kraft Foods - Evolution of Self-Service
Case Report: Oracle Corporation - B2E Transformation
Case Report: Royal Bank of Scotland - Designing a Service Delivery Model
Building an e-HR Agenda
Case Reports: Service Delivery Models
Case Report: Ford Europe - A Global Model
Case Report: BP - Putting the 'My' into Service Delivery
Case Report: Cisco Systems - Employee Life Cycle Management
Designing a Service Delivery Model
Building an e-HR Agenda
Case Reports: Service Centre Developments
Case Report: IBM EMEA - European HR Service Centre
Case Report: Usinor - Voice-enabled Call Centre
Case Report: Bank of Ireland - Shifting to Shared Services
Overview: Service Delivery Guidelines
Case Study: IBM Europe, Middle East and Africa
Chapter 4: Web-enabled HR Processes
Executive Summary
Introduction
e-Enabled HR Process Thinking
Case Reports: e-Resourcing and Rewards
Case Report: American Express EMEA - Re-engineering
Recruitment
Case Report: United Biscuits - On-line Graduate Resourcing
Case Report: Reliant Energy - Total Rewards Website
Building an e-HR Agenda
Case Reports: e-Performance and Review
Case Report: Alcatel Telecom - Web-enabled Performance
Management
Case Report: BT - e-Profiles and e-Performance Reviews
Case Report: Starwood Hotels and Resorts - On-line 360-
degree appraisal
Building an e-HR Agenda
Case Reports: e-Learning and Training
Case Report: Smithkline Beecham - e-Learning Strategy
Case Report: Manpower Plc - Web-based Learning
Case Report: United Technologies - e-Learning, Management
and Tracking
New HR Process Expectations
Overview: Reviewing e-Process HR
Case Study: Ford Europe
Case Study: Getty Images Inc
Chapter 5: e-Enabled Employment Relationships
Executive Summary
Introduction
Rethinking the Employment Relationship
Case Reports: Engaging Employees with e-Tools
Case Report: Unisys Corporation - e-Enabling Employees of Choice
Case Report: Honeywell International - Leveraging the Relationship
Case Report: BP - The Employee Thumbprint
Building an e-HR Agenda
Case Reports: e-Enabled Communications
Case Report: Cisco Systems Inc - The Employee Connection
Case Report: Usinor - e-Survey Advantages
Case Report: Getty Images - Key Success Factors
Building an e-HR Agenda
Case Reports: Web-enabled Work Environments
Case Report: Post Office Consulting - Virtual Teaming
Case Report: Nokia - Personal e-Working
Case Report: Scottish Enterprise - Workplace of the Future
Building the Employer Brand
Overview: Reviewing the Employment Relationship
Case Study: Usinor, France
Chapter 6: e-HR Third-Party Relationships
Executive Summary
Introduction
Rethinking Outsourcing Relationships
Case Reports: Approaches to Outsourcing
Case Report: Royal Bank of Scotland - Relationship Evolution
Case Report: Annington Homes Ltd - Virtual HR Team
Case Report: Getty Images - Using Preferred Outsourcers
Building an e-HR Agenda
Shifting to Strategic Relationships
Case Reports: Contrasting e-HR Relationships
Case Report: BT - e-Peopleserve Joint Venture
Case Report: Bank of Ireland - Internal Collaboration
Case Report: OneClickHR - The ASP Provider
Building an e-HR Agenda
Managing Third-Party Relationships
Overview: Reviewing Third-Party Relationships
Case Study: Bank of Ireland
Chapter 7: Delivering and Managing e-HR
Executive Summary
The Upside and Downside of e-HR
Implementation Findings
Building the e-HR Agenda
Impacts of e-HR
A Question of Balance
Case Study: Booker Tate, UK
References
Appendix 1: Survey Results
Appendix 2: Listings
Index
AbstractThis ground-breaking report from Business Intelligence is required reading for all HR practitioners wishing to exploit developments in conventional IT and web-enabled technologies to improve service delivery, and create space for performing a more 'strategic HR' role. Containing 100% new and extensive research, and in-depth case studies from leading international organisations, e-HR provides essential insights into the drivers, benefits and issues that organisations have encountered when implementing an e-HR strategy.
e-HR addresses and detail the impact and opportunities of technology on key organisation-wide HR processes such as:
- recruitment and selection
- 'total' rewards/benefits
- performance management and appraisal
- career development
- learning/training/education/knowledge management
- workforce planning, practices and facilities
- employee relationships/communication
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