Auctions & Classifieds - Benchmarking the Industry Online

Published by: Jupiter Research Corporation

Published: Jan. 31, 2001 - 42 Pages


Table of Contents

Introduction

Baseline Functionality

Technology Deployment

Interface Quality

Business Models

Auction and Classifieds-Specific Criteria

Appendix A: Site Performance

Appendix B: Glossary of Parameters

Table of Figures

Percentage of Auction and Classifieds Sites with Basic Service Features

Percentage of Auction and Classifieds Sites with Community Features

Percentage of Auction and Classifieds Sites with Loyalty Features

Percentage of Auction and Classifieds Sites with Customer Service Features

Rate of Customer Service Response on Auction Sites

Rate of Customer Service Response on Classifieds Sites

Pages to Toll-Free Number Among Auction Sites

Pages to Toll-Free Number Among Classifieds Sites

Percentage of Auction and Classifieds Sites Deploying Media

Percentage of Auction and Classifieds Sites Utilizing Coding/Development

Percentage of Auction and Classifieds Sites Applying Value-Added Features

Percentage of Navigation Feature Use Among Auction and Classifieds Sites

Deployment Rates of Navigation Guides Among Auction and Classifieds Sites

Pages to Complete Registration Among Auction Sites

Pages to Complete Registration Among Classifieds Sites

Pages to Complete Transaction Among Auction Sites

Pages to Complete Transaction Among Classifieds Sites

Ease-of-Use Criteria Among Auction and Classifieds Sites

Revenue Streams for Auction and Classifieds Sites

Features Deployment Throughout Auction and Classifieds Sites
Online Advertising

Abstract

The number of competitors in each online marketplace is proliferating. With start-ups, traditional industry leaders, and established online brands expanding into new areas, all of them battling for consumer attention, the central challenge for Web executives is to differentiate their site from those of their competitors. Given the rapid speed of development, the ever-growing expectations of consumers, and the relative ease of competitive imitation, Web sites are expanding their offerings, improving their technology, and redesigning their interfaces in a seemingly endless race. Keeping up with the competition is not easy in this space; a dizzying array of options face the overwhelmed Web designer, who is charged with executing monthly—and even weekly or daily—upgrade cycles.

Jupiter benchmarking reports are designed to help keep Web executives abreast of the competitive landscape, as they can turn to our market overviews to track the features, services, technologies, and interface strategies of all the key players in a given Internet market. This analysis is based on Jupiter's WebTrack database. WebTrack is a research and analysis tool that establishes a system for documenting and analyzing Web sites' deployment of Internet technologies to enhance user experience, facilitate the development of a consumer base through either online or off-line distribution channels, or disseminate industry-specific information. Jupiter's biannual benchmarking reports, based on the output from WebTrack, put a given online industry market sector in context and facilitate for Web executives the critical tasks of competitive analysis and upgrade planning.

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