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Business video 2010-14: chasing service revenues in telepresence

Published by: Ovum Plc

Published: Sep. 17, 2009 - 26 Pages


Table of Contents


Executive summary
In a nutshell
Ovum view
Key messages
Recent and future developments
Changes in the market landscape in 2009
Development of managed telepresence services
Ovum market forecast for managed telepresence
Operator scenarios
User experience and business case
MNCs include telepresence in their UC integration plans
Telepresence makes a unique investment case
Managed telepresence service tools
Getting early payback through chargeouts
Service provider review
Developments in managed telepresence service
AT&T
BT Conferencing
Cable & Wireless
Global Crossing
Orange Business Services
NTT Communications
T-Systems
Telefonica
Telstra
Verizon Business
Service development timeline
August 2009
July 2009
June 2009
June 2009
April 2009
March 2009
February 2009
February 2009
October 2008
June 2008
Vendors adapt for service delivery
Asian suppliers step into telepresence
Avaya
Cisco
HP Halo
Nortel
Polycom
Tandberg
Teliris
List of Tables
Table 1: Global telecoms operator-managed telepresence deployments in 2009
Table 2: Forecast MNC spend on managed telepresence from global telecoms service providers, 2008-14
Table 3: Global telecoms operator scenarios for managed telepresence for MNCs
Table 4: Cable & Wireless’s video services schedule
Table 5: Vendor technologies and propositions
List of Figures
Figure 1: Telepresence as part of enterprise UC deployments
Figure 2: MNC cost management strategies for 2009
Figure 3: AT&T’s managed telepresence RoI tool
Figure 4: Verizon Business internal RoI for telepresence

Abstract

High-definition (HD) technology is the primary growth driver for videoconferencing equipment markets and suppliers, with immersive telepresence - high-end, network-supported systems that enable virtual face-to-face meetings - as the ultimate application. For global network operators serving the MNC market, however, the potential value is in managed services.

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