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2009 Top Finance Accounting Outsourcing Providers, Black Book Survey 2009 ResultsPublished by: Blackbook of Outsourcing Published: Jul. 1, 2009 - 39 Pages Table of Contents
AbstractIn 2009, the Black Book FAO Industry user survey investigates over 350 contracts held by 1400+ of the top businesses, organizations and conglomerate corporations globally.18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI. Key Findings KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs Client Relationship & Cultural Fit and Trust are the most important attributes influencing FAO client satisfaction with their 2009 outsourcing providers. KEY FINDING: VENDOR DISSATISFACTION IS UNCOMMON IN THE FINANCIAL & ACCOUNTING OUTSOURCING INDUSTRY AMONG TOP RANKED SUPPLIERS Strong dissatisfaction is uncommon in Enterprise FAO sector, occurring in less than 5.4% of US client types, 3.8% of UK Firms, 7.0% of EMEA customers, and 11.3% of International corporations report a dissatisfaction rate above the midpoint. KEY FINDING : COMPREHENSIVE SERVICES VENDOR ARRANGEMENTS FROM A COMPREHENSIVE/END-TO-END FAO VENDOR PRODUCES THE HIGHEST SATISFACTION RATES Get Full Details About This Report >> |
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