Corporate Learning Buyer Survey Series: Use and Selection of External Providers in Corporate Learning : Market Research Report

Corporate Learning Buyer Survey Series: Use and Selection of External Providers in Corporate Learning

Published by: IDC

Published: Aug. 11, 2009 - 11 Pages

Table of Contents
IDC Opinion

In This Study
Methodology
Situation Overview
Declining Usage of Service Providers Reported
Companies Spend About 20% of Training Budget on Service Providers
Companies Use External Providers for Important Activities
Accessing Expertise and More Resources Are Main Reasons to Use External Providers
Provider Expertise in Training and Subject Matter Are Critical
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Expected Increase in Training Investment Portfolio Over the Next Two Years
Figure: Use of External Providers to Support Training Function,2007�2009
Figure: Distribution of External Spending, 2009
Figure: Expected Change in Spending on External Providers, 2009 and 2010
Figure: Importance of External Service Providers for Important Training Activities
Figure: Level of Satisfaction with External Training Providers, 2007�2009
Figure: Essential Characteristics When Selecting External Training Providers, 2007�2009

Abstract

This IDC study analyses the results of a Web-based survey that IDC administers every other month to CLO Magazine's Business Intelligence Board (BIB) on a variety of topics to gauge the issues, opportunities, and attitudes of senior training executives. This document series examines the results of a recent survey and provides advice to vendors of education services and addresses the following questions:

How will spending on external services change next year?
What are the most important training activities?
What are the most important qualities in a training service provider?

"An engagement with a training service provider is different from other consulting relationships because it results in changes to the organization's employee base. This implies that the selection of training service providers is evaluated on a level beyond the simple ROI. Training vendors that understand this distinction are better able to connect with potential clients and win deals." — Cushing Anderson, HR, Talent and Learning Services research

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