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Competitive Analysis on Business Process Outsourcing Players in IndiaPublished by: IDC Published: Mar. 4, 2009 - 17 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Supply-Side Research Sources Demand-Side Research Sources Defining the Focus of this Study Situation Overview Trends Impacting the Offshore Business Outsourcing Market General Overview Key Competitive Developments in 2004-2005 BPO Addresses the Broadening Requirements BPO Strategies - A Competitive Must for Some, a Defensive Move for Others Figure: Exploring the Role of Achieving Transformation - Scenario A Figure: Exploring the Role of Achieving Transformation - Scenario B IT Service Providers: Separating the Leaders from the Contenders in 2008 and Beyond IDC Leadership Grid Methodology Criteria by Axis Aligning with Market Opportunity Ability to Gain Market Share Comparative View of Business Process Outsourcing Vendor Practices Alignment with Market Opportunity Delivery of Cost Savings Table: Delivery of Cost Savings Delivery of Business Process Redesign and Management Table: Business Process Redesign and Management Completeness of the BPO Vision Table: Completeness of BPO Vision Ability to Gain Market Share Pursuit of Capabilities Table: Pursuit of Capabilities Creative and Flexible Client Venturing and Partnering Table: Creative and Flexible Client Venturing and Partnering Global Service Delivery Capabilities Table: Global Service Delivery Capabilities BPO Leadership Amongst IT Service Providers Table: Total of Average Scores Future Outlook Competitive Analysis: The Absolute Essential Takeaways essential guidance Offensive Strategies - Penetrating Onshore Markets Learn More Related Research Synopsis AbstractThis IDC study presents an analysis on the go-to-market strategies of service providers (SPs) in the business process outsourcing (BPO) in India, as well as their performance ratings on the 22 criteria defined by IDC. "The offshore BPO players in India move up the value chain into more strategic customer engagements, and aggressively pursue outsourcing contracts that go far beyond what has been their traditional services model of providing development and maintenance types of engagements - the engagements that have helped build the industry into what it is today. By continuing to appeal to customer's need for low-cost labour, whilst simultaneously offering services that truly add value by helping customers increase revenue, ensure compliance, and become more responsive to changing business conditions, these SPs continue on an impressive growth trajectory," says Aprajita Sharma, program manager, BPO, IDC Australia. Get Full Details About This Report >> |
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