Conferencing and Collaboration Technologies in the Australian Business Market 2008

Published by: Telsyte

Published: Jan. 15, 2009 - 26 Pages

Table of Contents

1 EXECUTIVE SUMMARY

2 INTRODUCTION

2.1 Methodology

2.2 Definitions

3 CONFERENCING AND COLLABORATION TECHNOLOGIES MARKET OVERVIEW

3.1 Business and Technology Priorities for Australian Businesses in

3.2 Green ICT and Collaboration

3.3 Major Market Developments in 2008

3.3.1 Telepresence

3.3.2 On-Demand Collaboration

3.4 Uptake of Conferencing and Collaboration Technologies

4 NETWORK READINESS FOR UNIFIED COMMUNICATIONS

4.1 Current Network Infrastructure of Australian Businesses

4.1.1 WAN

4.1.2 LAN

4.1.3 Network Demand of Telepresence

4.2 Network Readiness and Upgrade for UC

5 COLLABORATION SOLUTIONS ASSESSMENT

5.1 Adobe Acrobat Connect

5.1.1 Key Findings

5.1.2 Pricing Model

5.2 Microsoft Live Meeting

5.2.1 Key Findings

5.2.2 Pricing Model

5.3 WebEx

5.3.1 Key Findings

5.3.2 Pricing Model

5.4 Genesys Meeting Centre

5.4.1 Key Findings

5.4.2 Pricing Model

5.5 Citrix GoTo Meeting Corporate

5.5.1 Key Findings

5.5.2 Pricing Model

5.6 Feature Comparison

6 CONCLUSIONS AND RECOMMENDATIONS

6.1 Managing the Expectations of Web Collaboration

6.2 Network and ICT Environment - The Foundation of Conferencing & Collaboration

7 RELATED RESEARCH

Figures

Figure Page

Figure 1 — Importance of Green ICT 2008 (MLE)

Figure 2 — Main Benefits of Green ICT 2008 (MLE)

Figure 3 — Collaboration & Conferencing Usage and Adoption Intentions

(MLE)

Figure 4 — Collaboration & Conferencing Usage and Adoption Intentions

(SME)

Figure 5 — Planned Migration to All-IP Network, 2008

Figure 6 — Layered Network Architecture

Figure 7 — Network Readiness for UC

Figure 8 - Adobe Acrobat Connect User Interface

Figure 9 - Microsoft Live Meeting User Interface

Figure 10 - WebEx User Interface

Figure 11 - Genesys Meeting Centre User Interface

Figure 12 - Citrix GoTo Meeting User Interface

Tables

Table Page

Table 1 - Top 5 MLE Business Priorities for 2009

Table 2 - Top 5 MLE Technology Priorities for 2009

Table 3 - Top 5 Available Network Functionalities for MLE Businesses 2008

Table 4 - Top 3 Network Upgrade Required for UC

Table 5 - Collaboration Solution Feature Comparison

Abstract

• Telsyte’s research has shown that in 2009, reduction in cost and the improvement in workforce productivity is the highest business priority in the minds of decision makers, followed by streamlining business processes.
• Investing/Evaluating workflow management tools (64%) is the top technology priority for the MLE market in 2009, in line with the desire to streamline business processes.
• MLE business decision makers see Green ICT as a mechanism for reducing operating cost,primarily through energy savings by having energy efficient server/storage and equipment,telecommuting and architecture consolidation.
• The awareness of the associated benefits of Green ICT is a major driver for the conferencing and collaboration market, where businesses can reduce their travelling expenses by using technology.
• Australian businesses are aware of the telepresence technologies and its benefits to longterm savings on travel cost and its contribution to reducing carbon emission.
• Around 20% of MLE decision makers have used the telepresence facilities for meetings in the past. However, only 5% of businesses are intending to try the telepresence experience in the next 12 months, with close to 50% having no interest in using the system at all.
• Decision makers, from both the SME and MLE segment, have embraced collaboration technologies and utilise it to improve business processes to deliver internal productivity gains, while extending customer reach.
• 50% of MLE businesses have indicated that they are currently using web collaboration tools, with nearly 20% looking to deploy or subscribe to the service in the next 12 months.
• SMEs are less receptive towards video conferencing technologies, with only 15% having used video conferencing in the past. Nearly 40% of SME decision makers have also declared that they have no plans to use the technology at all.
• Conclusion and recommendations.

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