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IDC's Worldwide Services Taxonomy, 2008Published by: IDC Published: Aug. 18, 2008 - 86 Pages Table of ContentsTable of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview Introduction General Definition of Worldwide Services Market - Engagement View Figure: IDC's Services Market Levels - Engagement View Table: IDC's Services Overview Market Map What Are Services? Services Market Classifications Figure: Two Different Views of the Services Market Solution Services Market Definition Figure: Example of Solution Services Markets Comments on Services Overview Market Geographic Area Definitions Table: IDC's Services Geographic Area Map A Note on the Term "Maintenance" Table: Various Maintenance Activities Services Taxonomy Changes for 2008 Foundation Markets IT Consulting Exceptions and Exclusions: Business Consulting Exceptions and Exclusions Systems Integration Exceptions and Exclusions Network Consulting and Integration Services Exceptions and Exclusions Custom Application Development Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy Exceptions and Exclusions IS Outsourcing Exceptions and Exclusions Network and Desktop Outsourcing Services Exceptions and Exclusions Application Management Exceptions and Exclusions Hosted Application Management Table: Distinctions Between Hosted Application Management and Traditional Application Management Exceptions and Exclusions Hosting Infrastructure Services Exceptions and Exclusions Business Process Outsourcing Services Business Process Outsourcing Horizontal Business Process Outsourcing Services Other Horizontal Business Process Outsourcing Services Figure: R&D/Product Engineering Life Cycle Process Vertical (Industry-specific) Business Process Outsourcing Services Hardware Deploy and Support Deployment Services Support Services Exceptions and Exclusions Software Deploy and Support Deployment Services Support Services Packaged Software Definitions Exceptions and Exclusions IT Education and Training Exceptions and Exclusions Two Foundation Market Definitions Not in Services Overview Carrier Network Infrastructure Outsourcing Exceptions and Exclusions Business Skills Training Exceptions and Exclusions Solution Services Markets Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets Solution Services Market Definitions Figure: Mapping of Solution Services Markets to Software Markets Functional Solutions Services Markets Financial Application Solution Services Exceptions and Exclusions Human Resources Application Solution Services Exceptions and Exclusions Other Back-Office Solution Services Exceptions and Exclusions Supply Chain Management Solution Services Exceptions and Exclusions Customer Relationship Management Services Exceptions and Exclusions Cross-Functional Solution Services Markets Business Analytics Services Exceptions and Exclusions Security Services Exceptions and Exclusions More Solution Services Market Definitions Exceptions and Exclusions Storage Services Exceptions and Exclusions Wireless Infrastructure and Application Services Exceptions and Exclusions Corporate eLearning Exceptions and Exclusions Business Model Views Offshore Services Utility Computing Future Outlook Essential Guidance Learn More Related Research Appendix A: Detailed Description of Engagement Types and Activity Groups Engagement Type Definitions IT Engagement Types IT Consulting Engagement Systems Integration Engagement IT Outsourcing Engagement Application Development Engagement IT Support Engagement IT Education and Training Engagement Business Engagement Types Business Consulting Engagement Business Outsourcing Engagement Learning and Education Engagement Contract Labor and Capacity Engagement Production and Coordination Engagement Business Support Engagement Services Activity Group Definitions IT Activity Groups Business Activity Groups Activity Definitions Figure: Activities: Raw Materials of Services Delivery Table: IDC's Services Industry IT Activity Groupings Table: IDC's Services Industry Business Activity Groupings IT Activities Planning Implementation Operations Maintenance and Support IT Education and Training Business Activities Planning and Design Implementation/Deployment Support Business Skills Training Execution/Operations Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology Figure: Measuring the Services Marketplace: Spending and Revenue Demand-Side Methodology External Services Spending Addressable Market Captive Market Services Spending Model Services Spending Surveys Forecast Assumptions Forecasting Methodology Supply-Side Methodology Company Revenue Modeling Standards for Defining Revenue Bookings Revenue Recognition Captive Revenue Services Partnering and Subcontracting Revenue Product Resell Revenue Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model Calendar Versus Fiscal Years Treatment of Exchange Rates Allocating Revenue to Geographic Regions Figure: Allocating Revenue by Geography - Three Views Historical Data Reporting Determination of "Other" Figure: IDC's "Other" Company Estimation Model Vendor Revenue Allocation Top-Line Data Model Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model Services Vendor Revenue Allocation by Market Data Model Figure: IDC's Services Vendor Revenue Allocation by Market Data Model Synopsis AbstractThis IDC study provides a detailed description of IDC's services market taxonomy. For 2008, the taxonomy includes individual foundation markets grouped within three macromarket segments: project based, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions: Americas, EMEA, and Asia/Pacific. These macroregions are further segmented at the regional and local levels. IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC's Services Market Forecaster database that feeds worldwide and regional vendor trackers. "IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Gard Little, program manager, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services." Get Full Details About This Report >> |
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