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Outsourcers' Retention Strategies for their Finance & Accounting Employees

Published by: FAO Research, Inc.

Published: Mar. 12, 2007 - 51 Pages


Table of Contents


I. About This Report

Primary Research Methodology

Secondary Research Methodology

Disclaimer

II. Executive Summary

III. The Impact of Attrition on the FAO Employee Sector

Attrition Is Becoming An Issue for FAO

Why Focus on Attrition and Retention

How FAO Attrition is Defined and Measured

Drivers for FAO Employee Attrition

The Light Side of Attrition

IV. FAO Research Key Findings

V. FAO Research Recommendations

VI. Appendix: Summaries of 12 FAO Suppliers’ Retention Strategies

VII. About FAO Research

Abstract

This FAO Research report discusses and analyzes the ways that F&A outsourcing suppliers are dealing with the issues of rising attrition rates and employee retention. It also summarizes the detailed retention strategies of 12 major FAO suppliers - ACS, Capgemini, ExlService, Genpact, Hewlett-Packard, IBM, OPI, Infosys BPO, TCS, Wipro BPO, WNS and Xansa - and includes commentary from investment firm Janney Montgomery Scott LLC and some well-known lawyers and consultants in the sourcing industry. The report also offers suggestions for improved employee retention efforts, particularly for offshore-based employees. Whether you are a service provider or prospective/exising FAO buyer or advisor, you'll want to read this report to understand and compare what is being done to mitigate the significant risks of attrition.

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