CRM Market Research Reports & Industry Analysis

This IDC Market Note discusses Anaplan's Connect event. The event showcased significant product innovations and strategic updates, emphasizing a $500 million investment in AI-driven business planning. Key launches included applications for segmentation, scoring, merchandise financial planning, and i ...

This IDC Market Perspective looks at the opportunity for enterprise application vendors and their partners to completely rethink their products and markets and gain more market share. AI agents will double the TAM for enterprise software vendors. With the threat of tariffs, geopolitical strife, and ...

This IDC Market Perspective discusses how agents as apps will dramatically expand the addressable market for enterprise applications. As vendors' software portfolios increasingly morph into AI agents, or agents as apps, software vendors will have a growing opportunity to also sell those agents to th ...

This IDC Market Note discusses Zendesk's August 2024 launch of the company's outcome-based pricing model, which charges customers only when Zendesk's AI agents fully resolve inquiries autonomously, emphasizing value and pricing transparency. At the 2025 Relate Conference, Zendesk introduced the Zend ...

Retail marketplaces that embed contextual intelligence into their digital infrastructure are redefining how value is created and perceived. As customer expectations shift toward immediacy, personalization, and trust, contextual experience becomes the new currency of differentiation. To meet these ex ...

The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopo ...

This IDC Vendor Profile offers an overview of CEQUENS, a major customer experience platform providing service in the Middle East, Asia, and Europe. ...

Business Analytics & Enterprise Software Publishing in the US The Business Analytics and Enterprise Software Publishing industry has expanded, resulting from buoyant demand from the late 2010s and high private investment in computers and software. While revenue is expected to grow at a CAGR of 5.7% ...

By 2032, the global automotive dealer management system market is expected to reach USD 11,179.07 million, with a compound annual growth rate (CAGR) of 7.87%. In 2023, the market was valued at USD 5,706.37 million. DMS solutions are crucial for the improvement of customer satisfaction, the managemen ...

The global finance cloud market size reached USD 48.0 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 214.5 Billion by 2033, exhibiting a growth rate (CAGR) of 17.2% during 2025-2033. The market is experiencing steady growth driven by the growing adoption of cloud solut ...

The global artificial intelligence (AI) in BFSI market size reached USD 25.4 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 274.8 Billion by 2033, exhibiting a growth rate (CAGR) of 28.79% during 2025-2033. The rising utilization of AI to increase efficiency, increasin ...

Sales Intelligence Market 2025-2029 The sales intelligence market is forecasted to grow by USD 4861.8 mn during 2024-2029, accelerating at a CAGR of 17.6% during the forecast period. The report on the sales intelligence market provides a holistic analysis, market size and forecast, trends, growth dr ...

Web Analytics Market 2025-2029 The web analytics market is forecasted to grow by USD 3631.6 mn during 2024-2029, accelerating at a CAGR of 15.4% during the forecast period. The report on the web analytics market provides a holistic analysis, market size and forecast, trends, growth drivers, and chal ...

This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locatio ...

This IDC Market Perspective details Canadian communications service provider capex spending for 2024–2025. Canadian communication service providers total capex investments will fall for a third year in a row in 2025, nearing spending levels last seen in 2020 when capex spending was hampered by COVID ...

The 2025 Global: Healthcare Crm Software Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary econo ...

The 2025 Global: Home Builder Crm Software Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary eco ...

The 2025 Global: Field Force Automation Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary econom ...

The 2025 Global: In-Store Analytics Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic m ...

The 2025 Global: Higher Education Crm Software Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary ...

The 2025 Global: Higher Education Student Crm Systems Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our prop ...

The 2025 Global: Healthcare Crm Market - Innovative Markets Forecast (2031) report analyzies the market size, projected growth/decline and regional data for the period 2020 through 2031. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic model ...

The Salon Software Market size is estimated at USD 0.84 billion in 2025, and is expected to reach USD 1.29 billion by 2030, at a CAGR of 8.90% during the forecast period (2025-2030). Key Highlights Urbanization and evolving consumer preferences are significantly influencing the growth trajectory and ...

This IDC Market Note summarizes key takeaways from RingCentral's 2025 Analyst Summit, which highlighted its AI-driven customer experience innovations, including the launch of AI Receptionist. The event showcased RingCentral's vision to become an AI-powered platform to drive meaningful EX and CX. The ...

Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on cardiac rhythm management (crm) devices and eq ...