CRM Market Research Reports & Industry Analysis



CRM Industry Research & Market Reports

  • Web Analytics

    ... projected to reach a revised size of US$8.5 Billion by 2027, growing at aCAGR of 15.4% over the period 2020-2027. Large Enterprises, one of the segments analyzed in the report, is projected to record 14.8% ... Read More

  • Social Customer Relationship Management (CRM)

    ... estimated at US$26.3 Billion in the year 2020, is projected to reach a revised size of US$415.4 Billion by 2027, growing at a CAGR of 48.3% over the analysis period 2020-2027. Social Engagement, one of ... Read More

  • Sales Intelligence

    ... projected to reach a revised size of US$5.4 Billion by 2027, growing at aCAGR of 11.1% over the period 2020-2027. Software, one of the segments analyzed in the report, is projected to record 10.3% CAGR ... Read More

  • Service Analytics

    ... projected to reach a revised size of US$2.2 Billion by 2027, growing at aCAGR of 13.4% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 12.6% CAGR ... Read More

  • Customer Communication Management (CCM)

    ... Billion in the year 2020, is projected to reach a revised size of US$3.2 Billion by 2027, growing at a CAGR of 11.3% over the analysis period 2020-2027. Software Suite, one of the segments analyzed ... Read More

  • Advanced Analytics

    ... projected to reach a revised size of US$130.1 Billion by 2027, growing at a CAGR of 18.2% over the analysis period 2020-2027. Big Data Analytics, one of the segments analyzed in the report, is projected ... Read More

  • Healthcare CRM

    ... projected to reach a revised size of US$31.6 Billion by 2027, growing at aCAGR of 12.4% over the period 2020-2027. Software, one of the segments analyzed in the report, is projected to record 11.8% CAGR ... Read More

  • Customer Engagement Solutions

    ... year 2020, is projected to reach a revised size of US$34.1 Billion by 2027, growing at aCAGR of 12.5% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to ... Read More

  • CRM Outsourcing

    ... projected to reach a revised size of US$11.9 Billion by 2027, growing at a CAGR of 4.3% over the analysis period 2020-2027. Retail, one of the segments analyzed in the report, is projected to record ... Read More

  • Customer Relationship Management (CRM) Software

    ... estimated at US$55.3 Billion in the year 2020, is projected to reach a revised size of US$123.8 Billion by 2027, growing at aCAGR of 12.2% over the period 2020-2027. SMEs, one of the segments analyzed ... Read More

  • GDPR Services

    ... projected to reach a revised size of US$4.4 Billion by 2027, growing at aCAGR of 18.2% over the period 2020-2027. Solutions, one of the segments analyzed in the report, is projected to record 17.4% CAGR ... Read More

  • Sales Intelligence Solutions

    ... year 2020, is projected to reach a revised size of US$4.2 Billion by 2027, growing at a CAGR of 10% over the period 2020-2027. Software, one of the segments analyzed in the report, is projected ... Read More

  • Telecom Analytics

    ... projected to reach a revised size of US$10 Billion by 2027, growing at aCAGR of 14.2% over the period 2020-2027. Solution, one of the segments analyzed in the report, is projected to record 13.2% CAGR ... Read More

  • Sales Force Automation (SFA)

    ... year 2020, is projected to reach a revised size of US$14.4 Billion by 2027, growing at aCAGR of 7.4% over the period 2020-2027. On-Premise, one of the segments analyzed in the report, is projected to ... Read More

  • CRM Software

    ... a revised size of US$83.1 Billion by 2027, growing at a CAGR of 5.7% over the analysis period 2020-2027. Marketing Automation, one of the segments analyzed in the report, is projected to record a 6.4% ... Read More

  • Digital Business Support Systems

    ... Billion in the year 2020, is projected to reach a revised size of US$12 Billion by 2027, growing at aCAGR of 15.2% over the period 2020-2027. Services, one of the segments analyzed in the report, ... Read More

  • Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026

    ... 2022–2026 period."Success in digital-first business strategies is driving increased investment in AI and advanced analytics embedded in software applications including customer data platforms that improve customer experience in marketing, customer service, contact centers, sales, digital ... Read More

  • Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences

    ... a five-year forecast through 2026 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2026. ... Read More

  • Worldwide Customer Service Applications Software Forecast, 2022-2026

    ... broader customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer ... Read More

  • Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top

    ... global market size of $26.3 billion and vendor market shares based on 2021 revenue. A companion market forecast document for the 2022–2026 period is also available separately."Success in digital-first business is driving increased investment for ... Read More

  • Zoho's Growth in the European Market

    ... company's commitment to the European market, its operating model driving commercial competitiveness, and Canvas for Zoho CRM, its new module for creating a customizable visual interface for CRM."Zoho has grown in stature in the sales ... Read More

  • IDC PlanScape: Retail Customer Analytics and Insights

    ... orchestration necessary to introduce change, and the starting points to assemble the culture, leadership, and resources essential to succeed."Customer analytics and insights as a practice provides the critical metric for all retailers to achieve true ... Read More

  • 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Forecasts

    ... 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell customer relations business process management services combined with country and regional economic, firmographic, and demographic ... Read More

  • Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report

    ... on the back of favorable demand conditions caused by high corporate profit and investment. Over the five years to 2019, industry revenue has grown, driven by the increasing technological complexity of businesses and an eagerness ... Read More

  • Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth

    ... revenue."Companies large and small must invest in dynamic, real-time, and personalized communications with their customers," according to Marci Maddox, research vice president of IDC's Persuasive Content and Digital Experience Strategies program. "Increasingly, the relationship with ... Read More

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