Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Frost Radar™: Quality Management Systems, 2022 The quality management system (QMS) market is growing fast. Regulatory compliance is one of the key drivers for the implementation of a QMS, especially as frequently changing geopolitical situations make it harder for companies to effectively act in acc ...

Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focu ...

Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, Settlement and Payment Management, Mediation); By Service; By Deployment; By Region; Segment Forecast, 2022 - 2030 The global convergent billing market size is expected to reach US ...

IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attract ...

Pharmaceutical Customer Relationship Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) The Pharmaceutical Customer Relationship Management Software Market is expected to grow at a significant CAGR of 10.5% during the study period (2022-2027). The emergence of ...

Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey This IDC Market Note is primarily focused on Salesforce OMS. After a hiatus of three years, the Salesforce Dreamforce conference was back on in San Francisco in September, with a 1,000+ ...

CRM System Providers in the US - Industry Market Research Report CRM System Providers The CRM System Providers industry is expected to decline in 2018, after experiencing several years of double-digit growth. Over the past five years, many companies invested in software to improve their business pro ...

Dreamforce 2022: When the Genie Came out of the Bottle This IDC Perspective discusses the key new product and services announcements made by Salesforce at their flagship annual customer conference, Dreamforce, that was held from September 20-22, 2022, at the Moscone Center in San Francisco. At Dream ...

South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call ...

Global Customer Success Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) The global customer success management market is expected to register a CAGR of 24.13% during the forecast period. The introduction of cloud-based solutions accelerates automation and enhances cl ...

Customer Data Platform Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) The Global Customer Data Platform Market was valued at USD 1.56 billion in 2021 and is expected to register a CAGR of 27.41% over the forecast period (2022 - 2027). Due to the growing demand for analyses of ...

Europe Cloud CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) The European cloud CRM market (henceforth referred to as the market studied) was valued at USD 11.51 billion in 2021, and it is expected to reach USD 16.61 billion by 2027, registering a CAGR of 6.5% over the peri ...

Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Web ...

Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, ...

Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management (CRM) Services and Other Applications), End ...

A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031 A2P SMS Market – Scope of Report TMR’s report on gl ...

Customer Journey Mapping Software Market Customer Journey Mapping Software Market: Global Industry Analysis 2015-2021 and Opportunity Assessment 2022-2032 A recent market study published by FMI on Customer Journey Mapping Software offers a global industry analysis for 2015-2021 and opportunity asses ...

Convergent Billing Market Size, Share & Trends Analysis Report By Solution (Customer Relationship Management, Settlement & Payment Management, Voucher Management), By Service, By Deployment, By Region, And Segment Forecasts, 2022 - 2030 Convergent Billing Market Growth & Trends The global convergent ...

Global Customer Relationship Management (CRM) Market 2022-2028 According to market research study published by Gen Consulting Company, the market size of the global CRM sector is expected to rise by USD 56 billion with a CAGR of 11.2% by the end of 2028. The report provides in-depth analysis and ins ...

Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences This IDC study provides the market size of the worldwide customer communications management market in CY21 and a five-year forecast through 2026 by geogra ...

Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026 This IDC study forecasts the worldwide customer intelligence and analytics applications software market for the 2022–2026 period."Success in digital-first busine ...

Worldwide Customer Service Applications Software Forecast, 2022-2026 This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026."Customer service applications continue to evolve in the broader customer care applications market ...

Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top This IDC study describes the worldwide customer intelligence and analytics applications software market shares, including the global market size of $26.3 billion a ...

IDC PlanScape: Retail Customer Analytics and Insights This IDC study provides a road map for initiating a customer analytics and insights practice by introducing the critical nature of building customer analytics, the cross-functional data orchestration necessary to introduce change, and the startin ...

Kentley Insights’ 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The histor ...