Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

Frost Radar™: Quality Management Systems, 2022 The quality management system (QMS) market is growing fast. Regulatory compliance is one of the key drivers for the implementation of a QMS, especially as frequently changing geopolitical situations make it harder for companies to effectively act in acc ...

Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focu ...

Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, Settlement and Payment Management, Mediation); By Service; By Deployment; By Region; Segment Forecast, 2022 - 2030 The global convergent billing market size is expected to reach US ...

IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attract ...

Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey This IDC Market Note is primarily focused on Salesforce OMS. After a hiatus of three years, the Salesforce Dreamforce conference was back on in San Francisco in September, with a 1,000+ ...

CRM System Providers in the US - Industry Market Research Report CRM System Providers The CRM System Providers industry is expected to decline in 2018, after experiencing several years of double-digit growth. Over the past five years, many companies invested in software to improve their business pro ...

Dreamforce 2022: When the Genie Came out of the Bottle This IDC Perspective discusses the key new product and services announcements made by Salesforce at their flagship annual customer conference, Dreamforce, that was held from September 20-22, 2022, at the Moscone Center in San Francisco. At Dream ...

South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call ...

Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Web ...

Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, ...

Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management (CRM) Services and Other Applications), End ...

A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031 A2P SMS Market – Scope of Report TMR’s report on gl ...

Customer Journey Mapping Software Market Customer Journey Mapping Software Market: Global Industry Analysis 2015-2021 and Opportunity Assessment 2022-2032 A recent market study published by FMI on Customer Journey Mapping Software offers a global industry analysis for 2015-2021 and opportunity asses ...

Convergent Billing Market Size, Share & Trends Analysis Report By Solution (Customer Relationship Management, Settlement & Payment Management, Voucher Management), By Service, By Deployment, By Region, And Segment Forecasts, 2022 - 2030 Convergent Billing Market Growth & Trends The global convergent ...

Global Customer Relationship Management (CRM) Market 2022-2028 According to market research study published by Gen Consulting Company, the market size of the global CRM sector is expected to rise by USD 56 billion with a CAGR of 11.2% by the end of 2028. The report provides in-depth analysis and ins ...

Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences This IDC study provides the market size of the worldwide customer communications management market in CY21 and a five-year forecast through 2026 by geogra ...

Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026 This IDC study forecasts the worldwide customer intelligence and analytics applications software market for the 2022–2026 period."Success in digital-first busine ...

Worldwide Customer Service Applications Software Forecast, 2022-2026 This IDC study provides an updated market forecast for the worldwide customer service applications software market from 2022 to 2026."Customer service applications continue to evolve in the broader customer care applications market ...

Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top This IDC study describes the worldwide customer intelligence and analytics applications software market shares, including the global market size of $26.3 billion a ...

IDC PlanScape: Retail Customer Analytics and Insights This IDC study provides a road map for initiating a customer analytics and insights practice by introducing the critical nature of building customer analytics, the cross-functional data orchestration necessary to introduce change, and the startin ...

Kentley Insights’ 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The histor ...

Zoho's Growth in the European Market This IDC Market Note presents IDC's opinions on key messages from Zoho's Zoholics UK event in London, held in early September 2022. Its key narrative points include the company's commitment to the European market, its operating model driving commercial competitiv ...

Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report Business Analytics & Enterprise Software Publishing in the US The Business Analytics and Enterprise Software Publishing industry has grown steadily on the back of favorable demand conditions caused by hig ...

Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth This IDC study contains estimated vendor shares for the customer communications management (CCM) market based on calendar year 2021 software revenue."Companies large and sma ...

Platform Culture Determines the Performance of Martech Majors and Their Customers This IDC Market Note addresses the hidden source of fragmentation across the front-office CX tech stacks of major martech/CX vendors. How vendors manage internal front-office product teams determines the level of fragm ...