Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
This IDC Market Note discusses key highlights of the Amdocs Customer Engagement app, which brings to light the rapidly evolving nature of the contact center space, expected to be more than just about addressing queries and resolving issues. Contact centers are expected to play a pivotal role in driving customer loyalty and generating business revenue. Amdocs Customer Engagement is designed to provide agents with relevant information and context using AI/ML and automated functions to help agents provide the best service.
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