The Digital-First CEO: A Pathfinder for the Digital Business
This IDC Perspective examines the digital-first CEO as pathfinders and gives business leaders and technology suppliers insights into how digital-first CEOs invest differently in digital capabilities and technology. Coming out of the COVID-19 pandemic, a new breed of digital-first CEOs has emerged. These flagbearers of digital-first approaches are moving beyond transformation and aim for their companies to become digital businesses.“As Asia/Pacific becomes a digital-first economy, organizations must become digital businesses and use business models that create and capture value through digital products and services,” says Lawrence Cheok, Associate Research Director for Digital Transformation, IDC Asia/Pacific. “Digital-first CEOs show that empathetic customer experience (CX), digital trust, and a hybrid-first workforce are the key building blocks to becoming one, and organizations will do well to develop these capabilities,” he adds.
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