Customer Relationship Management (CRM) Market Research Reports & Industry Analysis

CRM Market in India 2022 Customer relationship management (CRM) refers to a set of techniques, methods, and technologies used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle. CRM systems gather information from various customer-company interaction ...

How Does Organizational CX Strategy Impact Success in CX Transformation? This IDC Perspective analyzes how organizations' strategy for customer experience and the execution approach present themselves as determinants of success in meeting customer experience goals for enterprises. This analysis is ...

2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report The 2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Par ...

2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report The 2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' rep ...

2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report The 2022 Global: Customer Analytics - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports provide the ...

2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report The 2022 Global: Customer Data Platform - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' reports pro ...

2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report The 2022 Global: Customer Engagement Solutions - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partner ...

2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report The 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partn ...

2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report The 2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report analyzies the market size, projected growth/decline and regional data for the period 2017 through 2028. Perry/Hope Partners' r ...

Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Management, Business Analytics, Integration and ...

Global Membership Management Software Market to 2027 Global Membership Management Software Market to 2027 Market Overview Membership management software is used to modernize the membership management process for organizations and create more modified and satisfying experience for members. This softw ...

Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update This IDC study provides the market size of the worldwide customer communications management market in calendar year 2020, with guidance from the first half of 2021, and a five-year forecast through 2025 by geograp ...

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ...

Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update This IDC study contains estimated vendor shares for the customer communications management market for 2020."The COVID-19 pandemic had a severe impact to IT spending in 2020 and traditional document generation heav ...

Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (Workforce Optimization, Customer Relationship ...

IBM Expands Honda Motor's Europe Deal to Integrate Finance and Procurement Operations This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers. Please Note: Extended description available upon request. ...

Worldwide Consumer Digital Life Protection Forecast Update, 2021-2025: 2021 Poised for Record Growth This IDC study presents a five-year forecast for the worldwide consumer digital life protection market for 2021–2025."The pandemic altered the digital and online lifestyles for many households," stat ...

Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventory, and Sales) – Global Demand Analysis & Oppo ...