CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Healthcare CRM
... CAGR of 12.5% over the analysis period 2024-2030. Software, one of the segments analyzed in the report, is expected to record a 11.9% CAGR and reach US$27.4 Billion by the end of the analysis period. ... Read More
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Customer Analytics
... CAGR of 19.1% over the analysis period 2024-2030. BFSI, one of the segments analyzed in the report, is expected to record a 20.3% CAGR and reach US$17.3 Billion by the end of the analysis period. ... Read More
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Customer Success Platforms
... at a CAGR of 19.0% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 15.5% CAGR and reach US$3.9 Billion by the end of the ... Read More
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Service Analytics
... CAGR of 13.7% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 12.8% CAGR and reach US$1.6 Billion by the end of the analysis period. ... Read More
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GDPR Services
... CAGR of 16.9% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.4% CAGR and reach US$4.6 Billion by the end of the analysis ... Read More
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Social Customer Relationship Management (CRM)
... Billion by 2030, growing at a CAGR of 10.8% over the analysis period 2024-2030. Solutions, one of the segments analyzed in the report, is expected to record a 10.1% CAGR and reach US$7.8 Billion by ... Read More
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Web Analytics
... CAGR of 15.6% over the analysis period 2024-2030. Large Enterprises, one of the segments analyzed in the report, is expected to record a 15.0% CAGR and reach US$10.4 Billion by the end of the analysis ... Read More
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Anaplan Unveils Enhanced GTM Planning Suite and Champions Shift to Continuous Planning at Connect
... planning, and integrated business planning, enhancing agility and intelligence in resource allocation and territory planning. Anaplan's shift from sales performance management to revenue performance management aims to optimize customer lifetime value and profitability. The event ... Read More
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Agents as Apps: An Opportunity for Greater Innovation, More Revenue, and Increased Market Share
... software vendors. With the threat of tariffs, geopolitical strife, and inflation looming, organizations may pull back spending on enterprise applications and modernization efforts. While this is not good news for enterprise application vendors and their ... Read More
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Agents as Apps Will Dramatically Expand the Addressable Market for Enterprise Applications
... a growing opportunity to also sell those agents to their on-premises legacy base, which for many vendors will dramatically expand their total addressable market versus where it stands today. This newfound ability to sell into ... Read More
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Zendesk's Outcome-Based Pricing for AI Agents: A Shift Toward Resolution-Centric Customer Service
... Relate Conference, Zendesk introduced the Zendesk Resolution Platform, combining AI agents, knowledge graphs, and governance tools, with pricing starting at $1.50 per automated resolution for AI agents and a starter tier bundled with Suite and ... Read More
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How Do Retail Marketplaces Enable Contextual Customer Experiences
... To meet these expectations, marketplaces must evolve from static catalogs into adaptive ecosystems, able to interpret real-time intent, unify fragmented data, and deliver relevant content and offers across diverse sellers and touchpoints.Achieving this requires strategic ... Read More
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CX Leaders Navigate Disruption in a New Era of Customer Contact
... essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of this transformation as moving to a new home, prompting a reevaluation of what is truly necessary and what can be left behind. While ... Read More
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CEQUENS Vendor Profile: An Emerging Major Player in the CPaaS Segment
This IDC Vendor Profile offers an overview of CEQUENS, a major customer experience platform providing service in the Middle East, Asia, and Europe. Read More
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
... While revenue is expected to grow at a CAGR of 5.7% to $161.7 billion over the five years to 2023, growth has dramatically slowed as the largest potential clients for industry software are saturated. Many ... Read More
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Automotive Dealer Management System Market Research Report By Deployment (On-Premise, Cloud-Based), By Component (Software and Services), By Application (Sales Management, Finance and Insurance (F&I) Management, Parts Inventory Management, Service Management and Customer Relationship Management (CRM)), By Dealership Type (Passenger Car Dealerships, Commercial Vehicle Dealerships, Two-Wheelers Dealerships and Off-Highway Vehicle Dealerships), By End User (Franchise Dealerships and Independent Dealerships) Industry Forecast to 2032
... DMS solutions are crucial for the improvement of customer satisfaction, the management of dealership operations, and the enhancement of operational efficiency. These systems offer a unified platform for the management of a variety of dealership ... Read More
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Finance Cloud Market Report by Type (Solution, Service), Deployment Model (Public Cloud, Private Cloud, Hybrid Cloud), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Wealth Management, Revenue Management, Account Management, Customer Relationship Management, Asset Management, and Others), and Region 2025-2033
... The market is experiencing steady growth driven by the growing adoption of cloud solutions in the BFSI sector to modernize the IT infrastructure, the rising demand for robust data security, and the integration of advanced ... Read More
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Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2025-2033
... 28.79% during 2025-2033. The rising utilization of AI to increase efficiency, increasing focus on enhanced customer experience, growing demand for advanced fraud detection, and widespread utilization of AI to meet regulatory compliances are some of ... Read More
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Global Sales Intelligence Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Global Web Analytics Market 2025-2029
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Frost Radar™: Customer Experience Management Services in Latin America, 2025
... and those from Latin American locations to countries overseas. CX management is a subset of the much broader business process outsourcing industry. It is a business arrangement in which a company contracts an outside supplier ... Read More
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Canadian Communications Service Provider Capex Spending, 2024–2025: Capital Intensity Keeps Falling
... seen in 2020 when capex spending was hampered by COVID-19. The top 3 Canadian communications service providers by capex spend, Rogers Communications, Bell Canada, and TELUS, are expected to hold a combined 77% share of ... Read More
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2025 Global: In-Store Analytics Market - Innovative Markets Forecast (2031) report
... forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only market research ... Read More
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2025 Global: Higher Education Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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2025 Global: Home Builder Crm Software Market - Innovative Markets Forecast (2031) report
... accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2020 to 2031 using regression analysis in our modeling. and Perry/Hope is the only ... Read More
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