Category: Software & Enterprise Computing
Software & Enterprise Computing market research reports by IDC
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Operational Technology (OT) Security: Building Resilient and Secure Manufacturing in EMEA
This IDC Perspective on OT security highlights the critical need for robust cybersecurity within EMEA's manufacturing sector, especially amid ongoing digital transformation. As AI-driven automation and the convergence of IT and OT systems heighten vulnerabilities, manufacturers are increasingly expo ... Read More
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AI Skills Unlocked: What Tech Vendors and IT Service Providers Need to Know
The IDC Market Perspective explores the evolving AI skills landscape for tech vendors and IT service providers, emphasizing the need for both technical and nontechnical competencies. As AI adoption accelerates, organizations must bridge skill gaps, comply with regulations, and deliver innovative sol ... Read More
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Highlights from Medidata NEXT London 2025: Accelerating Clinical Trials Through AI and Patient-Centric Innovation
Medidata NEXT London 2025 highlighted AI and patient-centric innovations transforming clinical trials. The event showcased Medidata's ecosystem and platform-based strategy, which involves using AI to transform experiences in patient engagement, data management, and trial execution. Key topics includ ... Read More
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ServiceNow Knowledge 2025 Highlights for State and Local Governments
This IDC Market Note analyzes the key announcements made at the ServiceNow Knowledge 2025 conference, held on May 5–8 in Las Vegas. The event brought together ServiceNow users and technology partners to explore the latest innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s ... Read More
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Leveraging GenAI in Business Process Services for Finance and Accounting
This IDC Perspective explores the integration of GenAI in finance and accounting business process services, highlighting its transformative role in streamlining operations, enhancing data analysis, and improving decision-making. GenAI is increasingly adopted for automating routine tasks, enabling pr ... Read More
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The Iberian Blackout and Datacenter Providers' Response
This IDC Market Note highlights how datacenters in the Iberian Peninsula responded to a major electrical grid disruption. At around 10:30 UTC (11:30 a.m. in Portugal and 12:30 p.m. in Spain) on April 28, 2025, a massive electrical grid blackout impacted the Iberian Peninsula as well as some regions ... Read More
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ServiceNow Announces Aggressive Agentic AI Solutions at Knowledge 2025
This IDC Market Note takes a look at announcements made by ServiceNow at Knowledge 2025. At its Knowledge 2025 conference in May, ServiceNow emphasized “putting AI to work for people” with AI Agent Fabric to help AI agents to work together and the AI Agent Control Tower to manage all AI agents acros ... Read More
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Visual Collaboration, AI, and the New Trust
The IDC Perspective explores the evolution of collaboration applications, emphasizing the rise of visual collaboration and AI in creating a more engaging, multimodal work environment. It highlights the shift from traditional email and systems to integrated, visual, and AI-driven solutions that enhan ... Read More
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From Code to Customer: Leveraging Vendor Ecosystems for Effective Developer Strategies
This IDC Market Perspective explores the importance of vendor ecosystems in enhancing developer strategies for technology companies in the Asia/Pacific region. It emphasizes the need for strategic alliances and robust developer ecosystems to drive innovation, growth, and customer loyalty. The piece ... Read More
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Japan Security Services Forecast 2025–2029: Structural Transformation Brought About by AI and Platformization
This IDC study provides spending trends and growth forecasts for the Japan security services market from 2025 to 2029, divided into the professional security services market and the managed security services market. One of the factors driving the market is the demand for services that address the la ... Read More
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IDC PlanScape: Digital Business Strategy Services
This IDC PlanScape highlights the importance of digital business strategy services. "For organizations, survival hinges on strategic alignment with technology and market trends," says Erin Hichman, research manager, Digital Business Professional Services, IDC. "Digital business strategy services are ... Read More
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Agentic AI Disruption in Enterprise Intelligence
This IDC Market Perspective explores the ways in which enterprise intelligence architectures will change in support of agentic AI, and how agentic AI will disrupt technology and activities within enterprise intelligence systems. It highlights the importance of data accessibility, real-time distribut ... Read More
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BMC Helix Doubles Down on Agentic AI with New Updates on Its Helix Platform
This IDC Market Note analyzes key announcements by BMC, focusing on its product portfolio, capabilities, and recent investments on agentic AI. ... Read More
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
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Signicat: Well Positioned for Accelerated Digital Identity Services Market Growth
This IDC Vendor Profile examines Signicat's digital identity services portfolio, built on both organic growth and acquisitions, focusing on recent developments and its role in developing effective digital identity use cases across Europe. ... Read More
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Key Service Desk KPIs
This IDC Perspective offers an overview of major key performance indicators (KPIs) for service desks, or help desks, highlighting their importance in evaluating efficiency and customer satisfaction. It emphasizes that while comparing performance, cost, budget, or staffing to that of the general mark ... Read More
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The Emerging Role of Agentic AI in Supply Chain Planning
This IDC Perspective discusses the emerging role of agentic AI in supply chain planning. While agentic AI has a long way to go, the promise of improving supply chain performance, process automation, and end-to-end optimization means this will be a rapidly growing field and, perhaps, a competitive ad ... Read More
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Role of Entitlement Services for eSIMs in Asia/Pacific Telcos
This Market Note discusses the transformative role of entitlement services in enhancing customer experience (CX) for communications SPs in a connectivity landscape powered by eSIMs within the Asia/Pacific region. "Entitlement services emerge as crucial enablers orchestrating eSIM life-cycle manageme ... Read More
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Safeguarding SaaS Application Data with Third-Party Data Protection
This IDC Perspective discusses the advantages of third-party data protection for SaaS applications. IDC research has found that despite the rising criticality of SaaS data, most organizations rely on the SaaS vendors' native data protection capabilities. This document delves into the reasons why thi ... Read More
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Services Providers Accelerate NVIDIA Partnerships
This IDC Market Note examines how NVIDIA is expanding its role from AI hardware provider to strategic enabler of enterprise AI through deepening partnerships with global IT services firms. Triggered by announcements at NVIDIA’s GTC 2025, the document highlights a new wave of NVIDIA collaborations wi ... Read More
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ServiceNow Knowledge 2025: AI as a New Workforce — An IDC EMEA Analysis
This IDC Market Perspective reviews key announcements and discussions from the ServiceNow Knowledge 2025 summit, the company's annual global event for customers and partners held on May 6–8, 2025. It offers insights with a focus on EMEA and includes IDC EMEA Research's key takeaways."ServiceNow is c ... Read More
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Huawei Launches AI Contact Center Solution in Europe
Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique of ... Read More
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Cybersecurity 2025 Update: Miscellaneous Musings from IDC's Security and Trust Team
This IDC Market Note documents the thoughts and opinions on the state of the cybersecurity market in relationship to geopolitical uncertainties. The IDC's Security and Trust Team highlights the impact of geopolitical uncertainties on the cybersecurity market, noting increased costs and supply chain ... Read More
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Top 5 Trends in Asset Life-Cycle Management in 2025
This IDC Market Note looks at trends in the asset life-cycle management (ALM) applications market, including changes in economic conditions; the progress of generative AI, agentic AI, and other technologies in ALM; and the potential effect of tariffs on the market. ... Read More
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Red Hat Summit Conference: The Future of AI Is Open
This IDC Market Note discusses the Red Hat Summit 2025. As Red Hat CEO Matt Hicks stated in his keynote address, the Red Hat Summit marks a pivotal moment in enterprise technology. It demonstrates how strategic alliances reshape AI and infrastructure ecosystems through open collaboration and platfor ... Read More
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