Category: Software & Enterprise Computing
Software & Enterprise Computing market research reports by IDC
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Infosec Europe 2025: Operationalizing Insight for Resilience and Control
This IDC Market Perspective highlights the 2025 Infosec Europe event, which took place in London in June against a backdrop of geopolitical instability and a ferocious, sophisticated cyberthreat landscape, with GenAI running through countless discussions as both a tool for security professionals and ... Read More
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Cisco CX Analyst Day: AI-First Customer Experience and Partner Transformation
This IDC Market Note analyzes Cisco's customer experience (CX) strategy and its implications for the broader technology ecosystem. The report provides insights into Cisco's execution model, partner engagement, and alignment with industry trends. ... Read More
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From Global Scale to Local Control: AWS and e& Launch UAE Sovereign Cloud Solution
The launch of the UAE Sovereign Launchpad offered by e& and powered by AWS represents a significant step in the UAE's evolving digital sovereignty landscape. By providing a cloud environment that embeds sovereign controls, it addresses long-standing concerns around data residency, regulatory com ... Read More
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Beyond the Yellow Brick Road: How InterSystems Is Designing AI Infrastructure That Can Think, Act, and Endure in Healthcare
This IDC Market Perspective provides coverage of the InterSystems READY 2025 event held from June 22 to 25, 2025, in Orlando, Florida. It highlights InterSystems' commitment to AI across its products, emphasizing the shift toward AI as a foundational element in healthcare infrastructure. The event h ... Read More
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IDC PlanScape: Open Innovation Tools to Improve Idea Management
This IDC PlanScape discusses why organizations should consider the open innovation approach and how to get the most out of it."Competition, cost, and time-to-market pressures make it critical for organizations to modernize their approach to identifying and nurturing innovative ideas," said Karen D. ... Read More
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Shopify Summer Editions 2025: Leveraging AI, Merchant and Customer Experiences, and Enhanced Point-of-Sale Capabilities to Explore Bold New "Horizons"
This IDC Market Perspective discusses Shopify's Summer Editions 2025 release, "Horizons," which expands the platform's reach into enterprise-grade capabilities while maintaining accessibility for smaller merchants. The update emphasizes embedded AI across merchandising, marketing, and support functi ... Read More
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How Artificial Intelligence Is Changing Data Management
This IDC Perspective discusses how the rise of AI is transforming data management, becoming integral to enterprise IT strategies by enhancing productivity, innovation, and transformation. Organizations are leveraging AI technologies like machine learning, deep learning, and agentic AI to automate da ... Read More
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Strategic Opportunities for PIM/PXM, DAM, and CMS/DXP Vendors in the Era of Agentic Discovery
This IDC Market Note discusses how vendors in digital experience and product data management currently face an inflection point as generative AI redefines how product information is discovered, interpreted, and acted upon in platforms like ChatGPT, Gemini, and Perplexity. The migration from traditio ... Read More
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Control Meets Agility: The Strategic Value of R2R and PL2P in One System
This IDC Perspective emphasizes the strategic importance of integrating record-to-report (R2R) and plan-to-perform (PL2P) systems for CFOs to enhance financial agility and foresight. It highlights the benefits of a unified platform that combines accurate reporting with dynamic planning, enabling fin ... Read More
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IDC PlanScape: Humanlike AI Agents to Drive Automation in Enterprise Customer Service and Contact Center Applications
This IDC study discusses the transformative impact of humanlike AI agents in enterprise customer service and contact centers. These AI agents, powered by advanced large language models, offer solutions to challenges like high turnover and inefficiencies in traditional human-staffed centers. They enh ... Read More
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AI and GenAI Frameworks and Accelerators in Asia/Pacific
This IDC Perspective underscores the critical role of AI and GenAI frameworks and accelerators in the Asia/Pacific region, enabling enterprises to overcome data challenges, manage complexity, and scale AI adoption responsibly. These frameworks provide essential tools for integration, governance, and ... Read More
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Using AI to Improve Data Quality
This IDC Perspective assesses the emerging market for AI-enabled data quality tools and offers recommendations for how IT leaders should respond. Data quality is vital for any IT project, especially so for AI-based projects, which could go dramatically off the rails due to poor data quality. Leverag ... Read More
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The Impact of AI Agents in National Civilian Government: Social Benefit Appeal Use Cases and Beyond
This IDC Perspective discusses how AI agents are attracting interest from government departments and agencies, globally. The early investigations of the applicability of AI agents span both front-end digital service experiences, and back-office mission specific tasks, such as social benefits appeal ... Read More
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Salesforce Connections 2025: The Agentic Workforce Goes Live
This IDC Market Note highlights the announcements from Salesforce Connections 2025. Salesforce Connections 2025 showcased the company's deepening investment in AI-driven enterprise automation through Agentforce, its platform for building and deploying digital agents across marketing, sales, commerce ... Read More
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Salesforce Agentforce: Redefining Partnering in the Age of Agentic AI
This IDC Market Note explores Salesforce's Agentforce strategy, its implications for partner business models, and the evolving dynamics of the AI-powered ecosystem in the UK&I and broader EMEA region. Salesforce's Agentforce strategy marks a turning point in enterprise AI. By empowering partners ... Read More
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IDC PlanScape: An Action Plan for Digital and AI Sovereignty for National Government IT Leaders
This IDC PlanScape discusses how national civilian government executives can apply digital and AI sovereignty approaches in their acquisition, implementation and operations decisions. It provides government executives with a framework to make strategic choices regar ding the type of sovereign soluti ... Read More
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Salesforce Reports First-Quarter Fiscal 2026: Enterprise AI Platform Helps Exceed Guidance
This IDC Market Note highlights some of the key takeaways and IDC's thoughts regarding Salesforce's 1Q26 financial results. ... Read More
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DBSEC: Advancing Full Life-Cycle Data Security and Governance for China's Digital Future
This IDC Vendor Profile provides an overview of Beijing DBSEC Technology Co. Ltd. (DBSEC), a leading provider of full life-cycle data security solutions in China. ... Read More
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Oracle's 4Q25 Earnings Highlighted by IaaS Revenue Surging 52% in the Fourth Quarter
This IDC Market Note provides a discussion of Oracle's FY 4Q25 earnings. Oracle's fiscal year 2025 showcased robust growth, with total revenue reaching $57.4 billion, driven by a 52% surge in cloud infrastructure (IaaS) and a 27% increase in overall cloud revenue. The company's focus on AI and cloud ... Read More
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Camunda Shifts Gears, Embraces AI Agents
CamundaCon 2025 showcased Camunda's advancements in business automation, emphasizing its role as a "universal process orchestrator" by integrating RPA, human, and AI tasks, while introducing new AI-powered dynamic orchestration capabilities. The company is shifting its sales model, focusing on partn ... Read More
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Worldwide Security Governance, Risk, and Compliance Services Forecast, 2025–2029
This IDC study presents a five-year forecast and contains IDC's best estimate for the governance, risk, and compliance services market for the 2025–2029 period. In addition, this study discusses the drivers and dynamics that had an impact on the global security governance, risk, and compliance servi ... Read More
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AI, Data, and Workflow in Retail: Insights from Knowledge 2025
This IDC Perspective discusses ServiceNow Knowledge 2025, held in Las Vegas, which brought onsite about 25,000 attendees comprising industry leaders, partners, and customers. This report provides an overview of the takeaways from Knowledge 2025, focusing on the implications for the retail sector. In ... Read More
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Red Hat Summit 2025 — The Power of "Any"
This IDC study discusses the Red Hat Summit 2025. The conference highlighted Red Hat's expanded AI offerings, including its AI Inference Server and validated open model collection. Virtualization updates focused on OpenShift Virtualization's expanded ecosystem and cloud availability. OpenShift innov ... Read More
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Frontline Workers Perspective on AI: The Good, The Bad and the Ugly
The integration of AI in workplaces is transforming industries, enhancing productivity, and reshaping roles, for both office and frontline workers. But despite AI's potential, a gap exists in adoption and training between office and frontline employees, with the latter facing challenges in terms of ... Read More
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Google Leaps Ahead on AI for Enterprise Solutions: Implications for the European Telco Sector
This IDC Market Note examines Google Cloud’s evolving strategy, as highlighted by the company at the May 2025 Google Cloud Summit in Madrid. Google has positioned itself both as an AI infrastructure provider and, increasingly, as a service enabler through packaged AI and GenAI solutions.A dual-track ... Read More
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