Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Findings from CEO Sentiment Surveys 2023
Findings from CEO Sentiment Surveys 2023 Despite a vigilant global consensus, Latin American CEOs and C-suites, usually resilient executives, are more optimistic; many of these business leaders believe it is essential to focus on being competitive and resilient to manage external economic and geopol ... Read More
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Amazon Web Services Summit 2023: AWS Doubles Down on Cloud Operations with FinOps and GreenOps Value Proposition
Amazon Web Services Summit 2023: AWS Doubles Down on Cloud Operations with FinOps and GreenOps Value Proposition This IDC Market Note analyzes the AWS Summit 2023, held in London on June 6 and 7, 2023. It highlights AWS' latest announcements and trends regarding FinOps and GreenOps and is an update ... Read More
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The Price of Loyalty: Incentives
The Price of Loyalty: Incentives This IDC Perspective looks at incentives including price incentives, metrics, and the cost to do business with loyalty programs. Retail loyalty programs permeate a majority of retailers that have invested in and implemented a loyalty program as a top marketing initia ... Read More
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Top Takeaways from the AWS Public Sector Event
Top Takeaways from the AWS Public Sector Event This IDC Market Perspective provides an overview of the key takeaways from the recent AWS Public Sector event held June 7-8, 2023, in Washington, D.C. The event showcased numerous technological innovations relevant to public sector agencies. During the ... Read More
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Top 5 Technology Trends to Watch in Law Enforcement, 2Q23
Top 5 Technology Trends to Watch in Law Enforcement, 2Q23 This IDC Perspective discusses the developments IDC foresees being critical factors in the data-driven policing market throughout 2023. "Broadly speaking, the technology market is on the precipice of a monumental change, with next-generation ... Read More
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IDC PeerScape: Best Practices to Personalize Digital CX in Hospitality and Travel
IDC PeerScape: Best Practices to Personalize Digital CX in Hospitality and Travel This IDC PeerScape examines several best practices for blending personalization into the digital customer experience."Hospitality and travel experiences are shifting to become digital first as guests expect and demand ... Read More
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Track and Trace Technologies in Transportation and Logistics
Track and Trace Technologies in Transportation and Logistics This IDC Market Perspective examines the importance of integrating track and trace technologies into global transportation and logistics networks to address the challenges businesses face synchronizing end-to-end supply chain activities wi ... Read More
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Generative AI: Powering the Next Generation of Codeless Integration Capabilities
Generative AI: Powering the Next Generation of Codeless Integration Capabilities This IDC Perspective discusses organizational interest and plans for generative AI in the context of integration and API management and what types of capabilities either are becoming available or will likely become avai ... Read More
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The Incomplete Journey That Is Supply Chain Collaboration
The Incomplete Journey That Is Supply Chain Collaboration This IDC Market Perspective examines the state of collaboration across the supply chain."IDC's March 2023 Supply Chain Survey that underpins this document was of over 1,500 global organizations across five different industries and illustrates ... Read More
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The Rising Digital Bar: How Leading Organizations Are Scaling Their Digital Business with Digital Business Platforms
The Rising Digital Bar: How Leading Organizations Are Scaling Their Digital Business with Digital Business Platforms This IDC Perspective examines how leading Asia/Pacific (including Japan) (APJ) organizations leverage digital technology in business transformation. As organizations journey in their ... Read More
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Remote Interviewing: The Transformative Shift in Talent Acquisition
Remote Interviewing: The Transformative Shift in Talent Acquisition This IDC Perspective discusses remote interviewing. Companies need to continue to navigate these waters. Talent acquisition vendors that can provide creative, interactive, and ethical solutions will be well positioned to excel in t ... Read More
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Ecosystem ESG Teams a Key Characteristic of Leading Organizations
Ecosystem ESG Teams a Key Characteristic of Leading Organizations This IDC Perspective analyzes IDC's 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey data, focusing on the desire and need to work more closely with partners in support of ESG initiatives."IDC believes that major glo ... Read More
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What Is Green Accounting, and Why Should It Be on the Minds of the CFO?
What Is Green Accounting, and Why Should It Be on the Minds of the CFO? This IDC Perspective explores green accounting, and why it should be on the minds of the office of the CFO. With continued focus on sustainability from governments and companies, there is an increase in focus on developing and s ... Read More
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Why Words Matter: A Future of Work Terminology Guide
Why Words Matter: A Future of Work Terminology Guide This IDC Perspective looks at both vendors and end-user organizations that can benefit from understanding the main definitions that could be involved in the Future of Work (FoW) terminology. The future of work is an enterprisewide imperative drive ... Read More
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Five Areas to Watch in Public Safety
Five Areas to Watch in Public Safety This IDC Market Perspective provides a discussion of developments IDC foresees as critical factors in this market throughout 2023. Public safety agencies worldwide are capitalizing on massive innovations in technology specific to their subvertical, as well as inn ... Read More
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IDC PlanScape: Leveraging AI to Address the Skills Gap in Federal Agencies
IDC PlanScape: Leveraging AI to Address the Skills Gap in Federal Agencies This IDC PlanScape provides federal agencies a framework to make strategic choices regarding the type of AI solutions they should leverage to address the skills gap in federal agencies. This IDC PlanScape highlights several s ... Read More
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IDC PlanScape: Value Stream Management to Focus on Business Value
IDC PlanScape: Value Stream Management to Focus on Business Value This IDC PlanScape focuses on why, what, who, and how an enterprise can excel in assessing and expressing its digital value. Digital value is discussed in the context of the new concepts and best practices of the value stream manageme ... Read More
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Utility Customer Engagement: A Necessity in Meeting Net-Zero Goals
Utility Customer Engagement: A Necessity in Meeting Net-Zero Goals This IDC Perspective examines how creating or enhancing digital customer engagement will help utilities in meeting net-zero targets and timelines."As utilities embark on their energy transition journey and efforts to reduce CO2 emis ... Read More
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U.S. Government Digital Sovereignty: Self-Sufficiency
U.S. Government Digital Sovereignty: Self-Sufficiency This IDC Perspective is the second of three U.S. federal government research documents on digital sovereignty and covers digital sovereignty — self-sufficiency. This includes strengthening and protecting U.S. national security and the digital eco ... Read More
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Unlocking Skills for Digital Sovereignty
Unlocking Skills for Digital Sovereignty This IDC Perspective explores the essential skills needed to build digital sovereignty (DS) across industries: cybersecurity, data governance, and cloud. We will also discuss the role of education systems and IT training providers in advancing DS strategies a ... Read More
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VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation
VIIZR and Salesforce: The Case for a Platform-on-Platform Approach to Trade Industry Transformation This IDC Perspective explores platform business models and how they differ from sophisticated technology platforms such as AWS and other cloud service providers' platform-as-a-service (PaaS) offerings ... Read More
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Best Practices in Developing Telco B2B Customer Loyalty in EMEA
Best Practices in Developing Telco B2B Customer Loyalty in EMEA This IDC Perspective discusses EMEA telco B2B loyalty programs and the role they play in the industry's future. It will be increasingly important for EMEA telcos to actively manage B2B loyalty as their customer and partner ecosystems be ... Read More
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IDC PeerScape: Practices for Executing a Center of Excellence Strategy
IDC PeerScape: Practices for Executing a Center of Excellence Strategy This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a s ... Read More
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"Shift Left" Sustainability and Why It's Gaining Attention
"Shift Left" Sustainability and Why It's Gaining Attention This IDC Market Perspective discusses the concept of shift-left sustainability/software engineering and development that is sustainable by design. It explores why this topic is gaining importance to support future digital business strategies ... Read More
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A New Vision for Physical Security Technology: Making Physical Security Invisible
A New Vision for Physical Security Technology: Making Physical Security Invisible This IDC Perspective discusses a new vision for physical security technology. Generative AI (GenAI) is quickly evolving to provide a conversational interface to physical security applications. This will enable physical ... Read More
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