Category: E-Commerce & IT Outsourcing
E-Commerce & IT Outsourcing market research reports by IDC
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Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023
Reverse Experiences for Customer-Led Retail: Key Insights from the IDC European Retail Xchange 2023 This IDC Perspective recaps key insights from the IDC Retail Xchange 2023, held in Amsterdam on September 18 and 19, 2023. During the event, executives from top retail, consumer packaged goods (CPG), ... Read More
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EMEA CISO Spending on Services and Skills, 2022-2027
EMEA CISO Spending on Services and Skills, 2022-2027 This IDC Market Forecast report details the 2023-2027 forecast for security services spending, encompassing professional and managed services - plus education and training - for the Europe, the Middle East, and Africa region. The report presents d ... Read More
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IDC PlanScape: Operationalization of Circular Principles in Manufacturing
IDC PlanScape: Operationalization of Circular Principles in Manufacturing This IDC study aims to deepen manufacturing organizations' understanding of the need for the operationalization of circular principles across the product life cycle. It offers insight into how to achieve regulatory compliance, ... Read More
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Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS
Pricing Excellence Buyer Case Study: Spire Healthcare Significantly Improves the Customer and Salesperson Experience While Improving Company Efficiency and Performance with PROS This IDC Perspective discovers the experience that U.K. healthcare provider, Spire Healthcare, had with transforming the w ... Read More
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IDC PlanScape: Vulnerability Management
IDC PlanScape: Vulnerability Management This IDC PlanScape provides a step-by-step guide for building, enhancing, and running a vulnerability management capability. While setting up a vulnerability scanner and running scans on the most obvious company systems is relatively easy, doing so to ensure f ... Read More
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How Are Asia/Pacific Markets Fueling Digital Innovation Strategies for Agile Development to Achieve Business Value?
How Are Asia/Pacific Markets Fueling Digital Innovation Strategies for Agile Development to Achieve Business Value? This IDC Market Perspective offers insights into the agile practice and how it is playing an important role in driving innovation and business value in the region. It also provides a b ... Read More
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Japan IT Security Products Market Shares, 2022: The Evolution of Security Platforms
Japan IT Security Products Market Shares, 2022: The Evolution of Security Platforms This IDC Market Share study analyzes the market overview of the Japan IT security products market, which is the sum of the Japan security software market and the Japan security appliances market, for the year 2022. I ... Read More
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IDC Perspective: The Proliferating Use Cases for Generative AI in the Capital Markets
IDC Perspective: The Proliferating Use Cases for Generative AI in the Capital Markets This IDC Perspective highlights the increasing use cases for generative AI (GenAI) in the capital markets. In an era defined by data, speed, and augmented decision making, the capital markets have discovered a powe ... Read More
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How Generative AI Is Set to Play a Leading Role in IT Operations
How Generative AI Is Set to Play a Leading Role in IT Operations This IDC Perspective offers insights into how generative AI plays an important role in IT operations (ITOps) management in Asia/Pacific. It also provides a brief overview of the significance of generative AI in ITOps and its role in IT ... Read More
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Asia/Pacific Logistics and Transportation Management Applications Market Shares, 2022: Currency Fluctuation Hits Revenue, Supply Chain Appetite Rises
Asia/Pacific Logistics and Transportation Management Applications Market Shares, 2022: Currency Fluctuation Hits Revenue, Supply Chain Appetite Rises This IDC Market Share offers insights into the shares of logistics and transportation management applications in APJ. Despite the challenges, this mar ... Read More
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Working with Services Providers to Apply Generative AI Within Existing Business Workflows
Working with Services Providers to Apply Generative AI Within Existing Business Workflows This IDC Perspective examines how organizations can apply generative AI (GenAI) within their existing business workflows with the support of services providers. The document draws upon IDC's thought leadership ... Read More
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Türkiye IT Services Market Forecast, 2022–2027
Türkiye IT Services Market Forecast, 2022–2027 This IDC study gives an overview of the IT services industry in Türkiye in 2022 and forecasts IT services expenditure through 2027. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts f ... Read More
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IDC PlanScape: Developing an EDA Strategy for the Future of Industry Ecosystems
IDC PlanScape: Developing an EDA Strategy for the Future of Industry Ecosystems As part of the strategy, systems must be evaluated for their suitability toward EDA including processing capability, event emitting, and monitoring capabilities, as well as their ability to meet event standards. In addit ... Read More
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10 Key Announcements from Dreamforce 2023
10 Key Announcements from Dreamforce 2023 This IDC Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event. These include the launch and availability of the Einstein 1 Platform, Einstein Copilot, and Einstein 1 Copilot Studio. It also includes major announcements with ... Read More
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IDC PeerScape: Lessons Learned in Measuring Customer Experience
IDC PeerScape: Lessons Learned in Measuring Customer Experience This IDC PeerScape will describe how a digital leader measures customer experience value and how two other highly respected traditional businesses are adopting many of these customer-centric measurement best practices.There are three k ... Read More
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Generative AI for B2B Customer Engagement in Manufacturing
Generative AI for B2B Customer Engagement in Manufacturing This IDC Perspective analyzes the key drivers, potential use cases, and challenges in the use of generative AI for B2B customer engagement in manufacturing organizations."B2B customer engagement in manufacturing is complex and goes beyond tr ... Read More
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Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails
Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails This IDC Perspective serves as a guide to generative AI (GenAI) for healthcare providers and offers strategic insights into the technology, market-related trends, and actionable recommendations for technology ... Read More
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Strategies for Navigating Optimized Benefits
Strategies for Navigating Optimized Benefits This IDC Perspective discusses strategies for navigating optimized benefits. Modeling capabilities for benefits are a key starting point for organizations to evaluate and drive the right resources to the right people at the right time. For employees, mode ... Read More
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There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global
There Will Never Be Enough IT Skills: CIOs Must Innovate, Part 2 — Global This IDC Perspective discusses the need for CIOs to find and retain qualified IT professionals.According to Dr. Ron Babin, adjunct research advisor, IT Executive Programs (IEP) at IDC, "One in 10 new jobs will require digital ... Read More
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Generative AI in Banking: Start by Solving for Simple
Generative AI in Banking: Start by Solving for Simple This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are alread ... Read More
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Worldwide IT Operations Management Software Forecast, 2023–2027
Worldwide IT Operations Management Software Forecast, 2023–2027 This IDC study provides the market size and forecast for the ITOM software market for the years 2022 through 2027, including cuts by geographic region as well as deployment model. It also provides commentary on drivers and inhibitors to ... Read More
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Worldwide Identity and Access Management Forecast, 2023–2027
Worldwide Identity and Access Management Forecast, 2023–2027 This IDC study provides a forecast for worldwide identity and access management market for 2023–2027."As IDC predicted, vendors are building broader platform offerings and attracting new user investments," said Jay Bretzmann, research vic ... Read More
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The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism
The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise executives an overview of the concept of deep automation, which involves taking enterprise automation to t ... Read More
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The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning
The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning This IDC Perspective presents several key issues that have separated themselves in IDC's conversations between C-suite executives and infrastructure and operations (I&O) leaders ... Read More
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How More Automation in IT Service Management Makes User Experience More Important than Ever
How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ... Read More
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