Conversational Artificial Intelligence Market Research Report by Operations (Branding & Advertisement, Customer Engagement and Retention, Customer Support, Data Privacy & Compliance, and Onboarding & Employee Engagement), by Product (Platform and Services

Conversational Artificial Intelligence Market Research Report by Operations (Branding & Advertisement, Customer Engagement and Retention, Customer Support, Data Privacy & Compliance, and Onboarding & Employee Engagement), by Product (Platform and Services), by Technology, by Type, by Industry, by Deployment - Global Forecast to 2025 - Cumulative Impact of COVID-19

The Global Conversational Artificial Intelligence Market is expected to grow from USD 5,396.92 Million/EUR 4,732.12 Million in 2020 to USD 17,142.57 Million/EUR 15,030.93 by the end of 2025 at a Compound Annual Growth Rate (CAGR) of 26.00%.

Market Segmentation & Coverage:

This research report categorizes the Conversational Artificial Intelligence to forecast the revenues and analyze the trends in each of the following sub-markets:

Based on Operations, the Conversational Artificial Intelligence Market studied across Branding & Advertisement, Customer Engagement and Retention, Customer Support, Data Privacy & Compliance, Onboarding & Employee Engagement, and Personal Assistant.

Based on Product, the Conversational Artificial Intelligence Market studied across Platform and Services. The Services further studied across Consulting Services, Managed Services, Professional Services, Support & Maintenance, and Training & Education.

Based on Technology, the Conversational Artificial Intelligence Market studied across Automated Speech Recognition, Machine Learning and Deep Learning, and Natural Language Processing.

Based on Type, the Conversational Artificial Intelligence Market studied across Chatbots and Intelligent Virtual Assistants.

Based on Industry, the Conversational Artificial Intelligence Market studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, Information Technology, Manufacturing, Media & Entertainment, Telecommunication, and Travel & Hospitality.

Based on Deployment, the Conversational Artificial Intelligence Market studied across On-Cloud and On-Premises.

Based on Geography, the Conversational Artificial Intelligence Market studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas region surveyed across Argentina, Brazil, Canada, Mexico, and United States. The Asia-Pacific region surveyed across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, South Korea, and Thailand. The Europe, Middle East & Africa region surveyed across France, Germany, Italy, Netherlands, Qatar, Russia, Saudi Arabia, South Africa, Spain, United Arab Emirates, and United Kingdom.

Company Usability Profiles:

The report deeply explores the recent significant developments by the leading vendors and innovation profiles in the Global Conversational Artificial Intelligence Market including Amazon Web Services, Inc., Artificial Solutions, Avaamo, Inc., Baidu, Inc., Cognigy Inc., Conversica, Inc., Google Inc., Haptik Infotech Pvt Ltd., International Business Machines Corporation, Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, Rasa Technologies GmbH, Rulai, Inc., and SAP SE.

FPNV Positioning Matrix:

The FPNV Positioning Matrix evaluates and categorizes the vendors in the Conversational Artificial Intelligence Market on the basis of Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) that aids businesses in better decision making and understanding the competitive landscape.

Competitive Strategic Window:

The Competitive Strategic Window analyses the competitive landscape in terms of markets, applications, and geographies. The Competitive Strategic Window helps the vendor define an alignment or fit between their capabilities and opportunities for future growth prospects. During a forecast period, it defines the optimal or favorable fit for the vendors to adopt successive merger and acquisition strategies, geography expansion, research & development, and new product introduction strategies to execute further business expansion and growth.

Cumulative Impact of COVID-19:

COVID-19 is an incomparable global public health emergency that has affected almost every industry, so for and, the long-term effects projected to impact the industry growth during the forecast period. Our ongoing research amplifies our research framework to ensure the inclusion of underlaying COVID-19 issues and potential paths forward. The report is delivering insights on COVID-19 considering the changes in consumer behavior and demand, purchasing patterns, re-routing of the supply chain, dynamics of current market forces, and the significant interventions of governments. The updated study provides insights, analysis, estimations, and forecast, considering the COVID-19 impact on the market.

The report provides insights on the following pointers:

1. Market Penetration: Provides comprehensive information on the market offered by the key players
2. Market Development: Provides in-depth information about lucrative emerging markets and analyzes the markets
3. Market Diversification: Provides detailed information about new product launches, untapped geographies, recent developments, and investments
4. Competitive Assessment & Intelligence: Provides an exhaustive assessment of market shares, strategies, products, and manufacturing capabilities of the leading players
5. Product Development & Innovation: Provides intelligent insights on future technologies, R&D activities, and new product developments

The report answers questions such as:

1. What is the market size and forecast of the Global Conversational Artificial Intelligence Market?
2. What are the inhibiting factors and impact of COVID-19 shaping the Global Conversational Artificial Intelligence Market during the forecast period?
3. Which are the products/segments/applications/areas to invest in over the forecast period in the Global Conversational Artificial Intelligence Market?
4. What is the competitive strategic window for opportunities in the Global Conversational Artificial Intelligence Market?
5. What are the technology trends and regulatory frameworks in the Global Conversational Artificial Intelligence Market?
6. What are the modes and strategic moves considered suitable for entering the Global Conversational Artificial Intelligence Market?


1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Stakeholders
2. Research Methodology
2.1. Research Process
2.1.1. Define: Research Objective
2.1.2. Determine: Research Design
2.1.3. Prepare: Research Instrument
2.1.4. Collect: Data Source
2.1.5. Analyze: Data Interpretation
2.1.6. Formulate: Data Verification
2.1.7. Publish: Research Report
2.1.8. Repeat: Report Update
2.2. Research Execution
2.2.1. Initiation: Research Process
2.2.2. Planning: Develop Research Plan
2.2.3. Execution: Conduct Research
2.2.4. Verification: Finding & Analysis
2.2.5. Publication: Research Report
2.3. Research Outcome
3. Executive Summary
3.1. Introduction
3.2. Market Outlook
3.3. Industry Outlook
3.4. Product Outlook
3.5. Deployment Outlook
3.6. Type Outlook
3.7. Operations Outlook
3.8. Technology Outlook
3.9. Geography Outlook
3.10. Competitor Outlook
4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19
4.3. Geographic Growth Opportunities
5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing demand for AI-powered customer support services and widespread adoption and implementation of voice assistants
5.1.1.2. Omnichannel deployment and improved chatbot development
5.1.1.3. Heavy investment on conversational AI platforms like siri, cortana and alexa and other voice assistants for the technology
5.1.2. Restraints
5.1.2.1. Limited awareness
5.1.2.2. Voice assistants lacking the critical intelligence and common sense reasoning needed to assist with critical enterprise taskset
5.1.3. Opportunities
5.1.3.1. Significant increase in customer engagement through social media platforms
5.1.3.2. Integration of advanced AI capabilities adding value to the natural-language processing capabilities
5.1.3.3. AI-based conversational technologies deployed as an extension of the enterprise application business to support a wide range of tasks
5.1.4. Challenges
5.1.4.1. Lack of accuracy in chatbots and virtual assistants
5.1.4.2. Data security concerns
5.2. Porters Five Forces Analysis
5.2.1. Threat of New Entrants
5.2.2. Threat of Substitutes
5.2.3. Bargaining Power of Customers
5.2.4. Bargaining Power of Suppliers
5.2.5. Industry Rivalry
6. Global Conversational Artificial Intelligence Market, By Operations
6.1. Introduction
6.2. Branding & Advertisement
6.3. Customer Engagement and Retention
6.4. Customer Support
6.5. Data Privacy & Compliance
6.6. Onboarding & Employee Engagement
6.7. Personal Assistant
7. Global Conversational Artificial Intelligence Market, By Product
7.1. Introduction
7.2. Platform
7.3. Services
7.3.1. Consulting Services
7.3.2. Managed Services
7.3.3. Professional Services
7.3.4. Support & Maintenance
7.3.5. Training & Education
8. Global Conversational Artificial Intelligence Market, By Technology
8.1. Introduction
8.2. Automated Speech Recognition
8.3. Machine Learning and Deep Learning
8.4. Natural Language Processing
9. Global Conversational Artificial Intelligence Market, By Type
9.1. Introduction
9.2. Chatbots
9.3. Intelligent Virtual Assistants
10. Global Conversational Artificial Intelligence Market, By Industry
10.1. Introduction
10.2. Aerospace & Defense
10.3. Automotive & Transportation
10.4. Banking, Financial Services & Insurance
10.5. Building, Construction & Real Estate
10.6. Consumer Goods & Retail
10.7. Education
10.8. Energy & Utilities
10.9. Government & Public Sector
10.10. Healthcare & Life Sciences
10.11. Information Technology
10.12. Manufacturing
10.13. Media & Entertainment
10.14. Telecommunication
10.15. Travel & Hospitality
11. Global Conversational Artificial Intelligence Market, By Deployment
11.1. Introduction
11.2. On-Cloud
11.3. On-Premises
12. Americas Conversational Artificial Intelligence Market
12.1. Introduction
12.2. Argentina
12.3. Brazil
12.4. Canada
12.5. Mexico
12.6. United States
13. Asia-Pacific Conversational Artificial Intelligence Market
13.1. Introduction
13.2. Australia
13.3. China
13.4. India
13.5. Indonesia
13.6. Japan
13.7. Malaysia
13.8. Philippines
13.9. South Korea
13.10. Thailand
14. Europe, Middle East & Africa Conversational Artificial Intelligence Market
14.1. Introduction
14.2. France
14.3. Germany
14.4. Italy
14.5. Netherlands
14.6. Qatar
14.7. Russia
14.8. Saudi Arabia
14.9. South Africa
14.10. Spain
14.11. United Arab Emirates
14.12. United Kingdom
15. Competitive Landscape
15.1. FPNV Positioning Matrix
15.1.1. Quadrants
15.1.2. Business Strategy
15.1.3. Product Satisfaction
15.2. Market Ranking Analysis
15.3. Market Share Analysis
15.4. Competitive Scenario
15.4.1. Merger & Acquisition
15.4.2. Agreement, Collaboration, & Partnership
15.4.3. New Product Launch & Enhancement
15.4.4. Investment & Funding
15.4.5. Award, Recognition, & Expansion
16. Company Usability Profiles
16.1. Amazon Web Services, Inc.
16.2. Artificial Solutions
16.3. Avaamo, Inc.
16.4. Baidu, Inc.
16.5. Cognigy Inc.
16.6. Conversica, Inc.
16.7. Google Inc.
16.8. Haptik Infotech Pvt Ltd.
16.9. International Business Machines Corporation
16.10. Microsoft Corporation
16.11. Nuance Communications, Inc.
16.12. Oracle Corporation
16.13. Rasa Technologies GmbH
16.14. Rulai, Inc.
16.15. SAP SE
17. Appendix
17.1. Discussion Guide

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