Intelligent automation: the rise of personalized IVR in customer self-service
Topics: Customer Service, Interactive Voice Response (IVR)
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Worldwide and U.S. Outsourced Customer Care Services 2009-2013 Forecast Update: In the Wake of the Great Recession
Topics: Call Centers, Customer Service, Outsourcing
Regions: Global
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Assistance Metrics: Consumer Attitudes to and Use of Assistance with Everyday Problems in the UK
Topics: Banking, Consumer Services, Customer Service
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Customer Care Market Review
Topics: CRM, Customer Service
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Customer Experience Management is a Key Competitive Differentiator in the Telecoms Space
Topics: Customer Service, Telecommunications
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Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers
Topics: Customer Service
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Telecom Services Excellence in Customer Care - Who Cares? The Orange Business Services Strategy to Manage by Customer Loyalty Index
Topics: Customer Service, Consumer Loyalty, Telecommunications Company Reports
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Retail channel strategies: self-service online portals
Topics: Call Centers, Customer Service, Telecommunications
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Worldwide Customer Service Applications 2008 Vendor Shares: Staying in Touch for High Returns
Topics: CRM, Customer Service, Application Software
Regions: Global
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Asia/Pacific Advanced Customer Care and Retention Survey, 2008: Reaching Generation Y
Topics: Customer Service, Generation Y, Telecommunications
Regions: Asia
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The Rise of Social Networking and Emerging Channels in Customer Service (Strategic Focus)
Topics: Customer Service, Communities, Social Networking
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A Customer-Focused Service Assurance Strategy Is the Need of the Hour
Topics: Customer Service, Insurance Company Reports, Technology, Consumer Loyalty
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Proactive Communications Bring Peace to the Customer Service Cold War
Topics: Customer Service, Consumer Loyalty
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North American Customer Service and Support Applications Markets
Topics: Customer Service
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Worldwide and U.S. Customer Care BPO Services 2009-2013 Forecast
Topics: Business Outsourcing, Customer Service
Regions: United States, Global
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Convergys and Intervoice Give Birth to a New Species of Customer Care
Topics: C - Companies, Customer Service
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2009 U.S. Telemarketing Services Industry Report
Topics: Marketing, Customer Service
Regions: United States
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Foundry Builds European Service Center to Improve Customer Support in EMEA (Competitive Update)
Topics: Customer Service
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U.S. Customer Care Interaction and BPO Services 2008-2012 Forecast by Vertical Market
Topics: Customer Service
Regions: United States
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Worldwide Customer Service Applications 2008 Vendor Shares: Economic Uncertainty Will Drive Service Applications
Topics: CRM, Customer Service, Application Software
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Finding the Performance Payoff in Customer Experience
Topics: Management, Customer Service
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Steps towards improved wholesale customer interaction strategies
Topics: Wholesaling, Customer Service
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Knowledge-Driven Customer Service
Topics: Knowledge Management, Customer Service
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Fixed incumbent customer service strategies
Topics: Customer Service
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Unified Customer Service
Topics: Customer Service
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The Future Customer-centric Organization: Best Practice And New Strategies For Improving Customer Service
Topics: Customer Service
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Beyond the Survey
Topics: Customer Service
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2008 Worldwide Telemarketing Services Industry Report
Topics: Customer Service, E-Commerce
Regions: Global
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The Customer Service Landscape
Topics: Customer Service
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2008 U.S. Telemarketing Services Industry Report
Topics: Advertising, Customer Service
Regions: United States
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R U There?: Presence Management Puts an Anywhere Face on Customer Service
Topics: Customer Service
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North American Customer Service and Support Applications Markets
Topics: Customer Service
Regions: North America
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US Customer Service Forecast, 2007 to 2012
Topics: Customer Service
Regions: United States
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Service Assurance Bridges the Gap Between Reality and Expectation, Part 1: Demand-Side Analysis
Topics: Customer Service, Technology, Consumer Loyalty
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Balancing Live Service and Self-Service in the Anywhere Enterprise
Topics: Customer Service, Telecommunications & Wireless, Interactive Voice Response (IVR)
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Experience-Driven Service Expectations
Topics: Customer Service
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Horizontal Contact Center Outsourcing Trends to 2012 (Review Report)
Topics: Call Centers, Customer Service, Outsourcing
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US Customer Service Consumer Survey, 2007
Topics: Customer Service
Regions: United States
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Customer Service Automation: global market forecast model (Interactive Model)
Topics: Customer Service
Regions: Global
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Third-party Service Seekers
Topics: Customer Service, Communities
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U.S. Customer Care Interaction and BPO Services 2007-2011 Forecast by Vertical Market
Topics: Customer Service
Regions: United States
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises Contact Centers - Volume 1
Topics: Call Centers, CRM, Customer Service, CRM & Customer Service, Telecommunications & Wireless, General Telecommunications, Interactive Voice Response (IVR), Telecommunications, Wireless
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volume 2
Topics: Call Centers, CRM, Customer Service, CRM & Customer Service, Telecommunications & Wireless, General Telecommunications, Interactive Voice Response (IVR), Telecommunications, Wireless
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Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volumes 1 & 2
Topics: Call Centers, CRM, Customer Service, Business Services & Administration, CRM & Customer Service, Telecommunications & Wireless, General Telecommunications, Interactive Voice Response (IVR)
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The Reality of Virtual Contact Centers (Technology Focus)
Topics: CRM, Customer Service
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Online Self-service Effectiveness
Topics: Customer Service, Internet Usage
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Customer Fulfillment Lifecycle Management: Axiom Systems Gets It Right
Topics: General Computer Equipment, Customer Service
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Worldwide and U.S. Customer Care BPO Services 2007–2011 Forecast
Topics: Customer Service
Regions: United States, Global
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US Customer Service & Support Metrics, December 2006
Topics: Customer Service
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The Role of Complaints Management in Improving Customer Service in European Retail Banks 2007
Topics: Retail Banking, Customer Service
Regions: Europe
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