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Customer Service: market research reports

Find the information you need on the customer service and customer care industry. Our collection of market research reports provides insights into product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

Customer Service market research reports and industry analysis

Aegis: It's All About Transformational Partnerships 11/27/2012 \| published by: IDC ... how Aegis is driving its customer experience and transformational partnership strategy. We spent two days with Aegis' customers and key executives at the company's VIBES 2012 customer event, held in Palos Verdes, California, in September. \| more... Search inside this report	$1,500.00
Analysis of the Global Customer Experience Monitoring Market 10/18/2012 \| published by: Frost & Sullivan ... to do everything on the go via their smart devices. Greater usage puts tremendous strain on networks, often causing congestion and delays, which leads to negative end-user experience. In this study, the market is segmented ... \| more...	$6,000.00
Customer Experience Management (CEM) Market –[VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics] Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017) 10/12/2012 \| published by: MarketsandMarkets ... media. CEM, as a concept, has gaining widespread adoption because it enables companies to serve customers efficiently, thereby creating retention, reducing churn and improving competitive abilities. In the previous year, several companies had begun to ... \| more... Search inside this report	$4,650.00
2012 Customer Contact Experience Benchmarks—Consumer Electronics Retailers Industry 10/2/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=1863. Companies benchmarked in this study include but are not limited to: Amazon, Apple, Best Buy, Dell, Fry’s Electronics, Newegg, Office Depot, RadioShack, Sears, Staples, ... \| more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Telecommunications Industry 9/28/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=2156. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest/CenturyLink, Sprint-Nextel, Time Warner Cable, T-Mobile, U.S. ... \| more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry 9/27/2012 \| published by: Frost & Sullivan ... Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=3001. Industries benchmarked in this study include airlines, auto insurance, banking, consumer electronics retailers, health insurance, online travel companies, personal computer (PC) ... \| more...	$10,000.00
U.S. Home-Based Agent Customer Care BPO Services 2012–2017 Forecast: Home Work Is Working 9/26/2012 \| published by: IDC ... market. IDC expects that in the United States, the customer care BPO home-based agent services market will grow at a CAGR of 25.1%, reaching $6.1 billion in 2017. "IDC expects that the home-based agent delivery ... \| more... Search inside this report	$4,500.00
2012 Customer Contact Experience Benchmarks—Utility Providers Industry 9/25/2012 \| published by: Frost & Sullivan ... various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the utility providers industry across contact channels. A Web-based survey methodology was used for this study: N=2087. Companies benchmarked in ... \| more...	$10,000.00
Customer Contact Experience Benchmarks—PC Manufacturers Industry 8/20/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=1760. Companies benchmarked in this study include but are not limited to: Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Panasonic, Toshiba, Samsung, and Sony. Within ... \| more...	$10,000.00
Perspective: Using Downstream Data to Improve Customer Service in Brand-Oriented Value Chains 8/16/2012 \| published by: IDC ... supply sides of their supply chains and how this relates to investments in demand signal repository (DSR) technologies. We also include results of a survey conducted with Consumer Goods Technology ( CGT ) magazine earlier ... \| more... Search inside this report	$1,500.00
How can auto reach the youth market through customer service? 8/1/2012 \| published by: Youth Research Partners ... on using customer service as marketing. This briefing answers the following key questions: 1.What is the role of peer recommendation in youth marketing? 2.How can proactive customer service reduce cost and generate peer recommendation? 3.What ... \| more...	$250.00
How can peer-to-peer customer service reduce costs and increase loyalty for mobile operators? 8/1/2012 \| published by: Youth Research Partners ... answers the following key questions on peer-to-peer customer service: 1.What is peer-to-peer customer service? 2.What is the role of youth in peer-to-peer customer service? 3.How can peer-to-peer customer service reduce costs and boost loyalty for ... \| more...	$275.00
Youth marketing for banks: peer recommendation and customer service 8/1/2012 \| published by: Youth Research Partners ... key questions: 1.Why is peer recommendation key in youth marketing? 2.What role do teens and students play in generating recommendation for banks? 3.How does customer service affect growth in terms of deposits and brand value? \| more...	$250.00
Buyer Conversations: How a Mobile Media Company Leverages Social Media for Recruitment, Internal Communication and Customer Engagement 7/15/2012 \| published by: IDC ... company uses social media for recruitment, internal communications, collaboration, and client engagement/ customer care. This study, in turn, contains key takeaways for other companies to consider when leveraging social media for business operations and activities. \| more... Search inside this report	$3,500.00
Improving the Customer Experience Through Mobile Customer Care: Opportunities for Next-Generation Mobile Customer Care Services 7/2/2012 \| published by: IDC ... also highlights several recent technology announcements that exemplify the capabilities for mobile customer service, which IDC believes providers of customer care services need to have available to incorporate into their delivery capabilities to deliver a ... \| more... Search inside this report	$500.00
Worldwide Customer Service Applications 2011 Vendor Shares: Service Moves into High Gear with Customer Experience and Social Focus 6/25/2012 \| published by: IDC ... social in the customer service work flow. Customers have found and are using social as a means of communicating with a brand or blatantly drawing them out," says Mary Wardley, program VP, CRM Applications and ... \| more... Search inside this report	$3,000.00
Worldwide and U.S. Outsourced Customer Care Services 2012–2016 Forecast 5/8/2012 \| published by: IDC ... expects that at a worldwide level, the outsourced customer care services market will grow at a five-year CAGR of 5.7%, reaching $73.0 billion in 2016. "IDC expects that the worldwide customer care services market, aka ... \| more... Search inside this report	$4,500.00
mobileYouth Report 2012: Customer Experience 1/1/2012 \| published by: Youth Research Partners ... process where brands partner with young people to effectively integrate Marketing, Innovation & Customer Service. Read the report to get an understanding of how mobile and non-mobile brands around the world have achieved this integration. \| more...	$920.00
Alpine Access: Vendor Profile Series for Home-Based Agent Services in Customer Care 12/18/2011 \| published by: IDC ... customer care agents to field customer care inquiries. These virtual agents facilitate calls and other customer interactions remotely from their homes. Primarily a virtual contact center organization, Alpine Access also offers elearning and erecruiting solutions ... \| more... Search inside this report	$3,500.00
State of the Consumer Support Services Market 11/22/2011 \| published by: IDC ... provides essential guidance to vendors about what consumers are looking for in a support provider. "Due to an increasingly complex digital home, consumers are turning to support providers to help manage and troubleshoot a multitude ... \| more... Search inside this report	$3,500.00
Telemarketing Services 5/16/2011 \| published by: First Research, Inc. ... the 50 largest companies generate over 50 percent of revenue. COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. Big companies have ... \| more... Search inside this report	$129.00
Delivering a World-Class Customer Experience: Users Speak Out 5/1/2011 \| published by: Yankee Group ... CSPs—and more than two-thirds are willing to pay as much as 10 percent more to ensure they get it. CSPs take note: Cross-channel strategies and personalized pricing are key to success in this customer-centric era. \| more... Search inside this report	$1,495.00
Worldwide and U.S. Outsourced Customer Care Services 2011-2015 Forecast 5/1/2011 \| published by: IDC ... a worldwide level, IDC expects that the outsourced customer care services market will grow at a five-year CAGR of 5.0%, reaching $66.2 billion in 2015. Key factors that are influencing this forecast range from customer ... \| more... Search inside this report	$4,500.00
What Customers Want: The Experience Transformation Imperative 4/1/2011 \| published by: Yankee Group ... and not focus solely on individual components such as price, devices or network services. Key Takeaways Consumers rank the basics of competitive pricing (62 percent) and network service quality (53 percent) as the most important ... \| more... Search inside this report	$1,495.00
Consumer Preferences in Customer Service: France 3/9/2011 \| published by: Ovum Plc ... new trends that are impacting the delivery of customer service in that country. Features and benefits Understand consumer preferences for communicating with enterprises across a broad array of customer service channels. Learn about customer expectations ... \| more...	$1,500.00

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Customer Service: market research reports

Customer Service market research reports and industry analysis