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Customer Service: market research reports

Find the information you need on the customer service and customer care industry. Our collection of market research reports provides insights into product and market trends, analyses, opportunities, projections, sales, and marketing strategies. Specifics on market share, segmentation, size, and growth in the US and global markets are also featured.

Customer Service market research reports and industry analysis

Global Cloud-based Customer Management Services Market 2012-2016 3/5/2013 \| published by: Infiniti Research Limited ... demand for cloud services. The Global Cloud-based Customer Management Services market has also been witnessing an increasing demand for public cloud services among SMEs. However, the issues relating to the security of cloud services could ... \| read more...	$2,000.00
Enhancing the Customer Experience: Insights and Life Science Supplier Rankings 3/1/2013 \| published by: BioInformatics, LLC ... customers proliferate horror stories about a company’s products or brand online. Building a good mousetrap no longer guarantees a steady stream of repeat business. Customers rule, and life science supplier companies are investing in ways ... \| read more...	$5,200.00
Perspective: Smart Supply Chain Goes Hand in Hand with Customer Service for Grocery Retailers 1/28/2013 \| published by: IDC ... grocery retailers around traceability and PLM products and some of our predictions for 2013: namely, the time of the smart supply chain is upon us, and grocers are in a unique position to leverage the ... \| read more...	$1,500.00
Youth And Peer-to-peer Customer Service 1/25/2013 \| published by: Youth Research Partners ... answers the following key questions on peer-to-peer customer service: 1.What is peer-to-peer customer service? 2.What is the role of youth in peer-to-peer customer service? 3.How can peer-to-peer customer service reduce costs and boost loyalty for ... \| read more...	$249.00
Aegis: It's All About Transformational Partnerships 11/27/2012 \| published by: IDC ... how Aegis is driving its customer experience and transformational partnership strategy. We spent two days with Aegis' customers and key executives at the company's VIBES 2012 customer event, held in Palos Verdes, California, in September. \| read more...	$1,500.00
Analysis of the Global Customer Experience Monitoring Market 10/18/2012 \| published by: Frost & Sullivan ... to do everything on the go via their smart devices. Greater usage puts tremendous strain on networks, often causing congestion and delays, which leads to negative end-user experience. In this study, the market is segmented ... \| read more...	$6,000.00
Customer Experience Management (CEM) Market –[VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics] Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2012 – 2017) 10/12/2012 \| published by: MarketsandMarkets ... media. CEM, as a concept, has gaining widespread adoption because it enables companies to serve customers efficiently, thereby creating retention, reducing churn and improving competitive abilities. In the previous year, several companies had begun to ... \| read more...	$4,650.00
2012 Customer Contact Experience Benchmarks—Consumer Electronics Retailers Industry 10/2/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=1863. Companies benchmarked in this study include but are not limited to: Amazon, Apple, Best Buy, Dell, Fry’s Electronics, Newegg, Office Depot, RadioShack, Sears, Staples, ... \| read more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Telecommunications Industry 9/28/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=2156. Companies benchmarked in this study include but are not limited to: AT&T, Comcast, Cox, DIRECTV, DISH Network, Qwest/CenturyLink, Sprint-Nextel, Time Warner Cable, T-Mobile, U.S. ... \| read more...	$10,000.00
2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry 9/27/2012 \| published by: Frost & Sullivan ... Web-based survey methodology was used for this study: N in 2012=1863, N in 2011=3001. Industries benchmarked in this study include airlines, auto insurance, banking, consumer electronics retailers, health insurance, online travel companies, personal computer (PC) ... \| read more...	$10,000.00
U.S. Home-Based Agent Customer Care BPO Services 2012–2017 Forecast: Home Work Is Working 9/26/2012 \| published by: IDC ... market. IDC expects that in the United States, the customer care BPO home-based agent services market will grow at a CAGR of 25.1%, reaching $6.1 billion in 2017. "IDC expects that the home-based agent delivery ... \| read more...	$4,500.00
2012 Customer Contact Experience Benchmarks—Utility Providers Industry 9/25/2012 \| published by: Frost & Sullivan ... various customer contact experience attributes such as customer satisfaction, customer experience, and customer loyalty for the utility providers industry across contact channels. A Web-based survey methodology was used for this study: N=2087. Companies benchmarked in ... \| read more...	$10,000.00
Customer Contact Experience Benchmarks—PC Manufacturers Industry 8/20/2012 \| published by: Frost & Sullivan ... self-service. A Web-based survey methodology was used for this study: N=1760. Companies benchmarked in this study include but are not limited to: Acer, Apple, Asus, Dell, Gateway, HP, Lenovo, Panasonic, Toshiba, Samsung, and Sony. Within ... \| read more...	$10,000.00
Perspective: Using Downstream Data to Improve Customer Service in Brand-Oriented Value Chains 8/16/2012 \| published by: IDC ... supply sides of their supply chains and how this relates to investments in demand signal repository (DSR) technologies. We also include results of a survey conducted with Consumer Goods Technology ( CGT ) magazine earlier ... \| read more...	$1,500.00
Customer Enablement for Sales Reps: Helping Your Champion to Succeed 8/15/2012 \| published by: IDC ... This IDC update from IDC's Sales Advisory Service provides a clear definition of "customer enablement" as it relates to sales professionals. It highlights several actions that sales professionals can take to improve their "customer enablement." \| read more...	$500.00
How can auto reach the youth market through customer service? 8/1/2012 \| published by: Youth Research Partners ... on using customer service as marketing. This briefing answers the following key questions: 1.What is the role of peer recommendation in youth marketing? 2.How can proactive customer service reduce cost and generate peer recommendation? 3.What ... \| read more...	$250.00
How can peer-to-peer customer service reduce costs and increase loyalty for mobile operators? 8/1/2012 \| published by: Youth Research Partners ... answers the following key questions on peer-to-peer customer service: 1.What is peer-to-peer customer service? 2.What is the role of youth in peer-to-peer customer service? 3.How can peer-to-peer customer service reduce costs and boost loyalty for ... \| read more...	$275.00
Youth marketing for banks: peer recommendation and customer service 8/1/2012 \| published by: Youth Research Partners ... key questions: 1.Why is peer recommendation key in youth marketing? 2.What role do teens and students play in generating recommendation for banks? 3.How does customer service affect growth in terms of deposits and brand value? \| read more...	$250.00
Perspective: How PLM Vendors Are Supporting Better Customer Service with Collaborative Capabilities 7/17/2012 \| published by: IDC ... supply chains as service focused, and the top priorities for their supply chains over the next 12 months center around improving customer service and reducing supply chain costs. Both these priorities can be facilitated with ... \| read more...	$1,500.00
Buyer Conversations: How a Mobile Media Company Leverages Social Media for Recruitment, Internal Communication and Customer Engagement 7/15/2012 \| published by: IDC ... company uses social media for recruitment, internal communications, collaboration, and client engagement/ customer care. This study, in turn, contains key takeaways for other companies to consider when leveraging social media for business operations and activities. \| read more...	$3,500.00
Improving the Customer Experience Through Mobile Customer Care: Opportunities for Next-Generation Mobile Customer Care Services 7/2/2012 \| published by: IDC ... also highlights several recent technology announcements that exemplify the capabilities for mobile customer service, which IDC believes providers of customer care services need to have available to incorporate into their delivery capabilities to deliver a ... \| read more...	$500.00
Worldwide Customer Service Applications 2011 Vendor Shares: Service Moves into High Gear with Customer Experience and Social Focus 6/25/2012 \| published by: IDC ... social in the customer service work flow. Customers have found and are using social as a means of communicating with a brand or blatantly drawing them out," says Mary Wardley, program VP, CRM Applications and ... \| read more...	$3,000.00
Worldwide and U.S. Outsourced Customer Care Services 2012–2016 Forecast 5/8/2012 \| published by: IDC ... expects that at a worldwide level, the outsourced customer care services market will grow at a five-year CAGR of 5.7%, reaching $73.0 billion in 2016. "IDC expects that the worldwide customer care services market, aka ... \| read more...	$4,500.00
mobileYouth Report 2012: Customer Experience 1/1/2012 \| published by: Youth Research Partners ... process where brands partner with young people to effectively integrate Marketing, Innovation & Customer Service. Read the report to get an understanding of how mobile and non-mobile brands around the world have achieved this integration. \| read more...	$920.00
Alpine Access: Vendor Profile Series for Home-Based Agent Services in Customer Care 12/18/2011 \| published by: IDC ... customer care agents to field customer care inquiries. These virtual agents facilitate calls and other customer interactions remotely from their homes. Primarily a virtual contact center organization, Alpine Access also offers elearning and erecruiting solutions ... \| read more...	$3,500.00

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