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Jupiter Market Forecast Report: CRM Through 2008

Published by: Jupiter Research Corporation

Published: Feb. 21, 2003 - 6 Pages


Table of Contents


Due to the brevity of this report, a detailed Table of Contents is not
available.

Abstract

Spending on CRM has been one of the few bright spots in the recently murky technology economy. Under continued pressure to demonstrate returns, CRM technology could be the next target for the boardroom ax.

Key Questions

  • Which customer service touch points will experience the greatest growth?
  • What is the five-year outlook for CRM spending?
  • Lead Analyst: David Daniels
  • Contributing Analysts: Vipul Patel, David Schatsky


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