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CRM & Customer Service Industry Research & Market Reports

  • Asia/Pacific (Excluding Japan) Systems Integration Services Vendor Market Shares, 2016

    ...of the top 10 SI service providers have faced severe revenue growth pressures. Services providers in the region experienced a decline in traditional application implementation engagements, especially in relation to enterprise resource planning (ERP) and ... Read More

  • Global Marketing Automation Software Market Forecast 2017-2025

    ...demand for digital marketing and adoption of the automation tools are key drivers for the growth of marketing automation software market. MARKET INSIGHTS The marketing automation software market is segmented into deployment model, end-users, verticals, ... Read More

  • Telephone Call Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

    ...key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range of strategic purposes, including benchmarking, due ... Read More

  • Telemarketing Bureaus and Other Contact Centers - The 2017 U.S. Market Research Report (Covers 2008-2021)

    ...and will provide you with the key insights, trends and benchmarks you need to create a broad and comprehensive diagnostic and understanding of the industry and your company. This report is utilized for a range ... Read More

  • Asia-Pacific Contact Center Applications Market, 2015

    ...(CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, The Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam) in ... Read More

  • Australia Contact Center Applications Market, 2015

    ...(CAGR) of 0.4%. The research service covers the contact center applications market in Australia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • Hong Kong Contact Center Applications Market, 2015

    ...Rate (CAGR) of 2.5%. The research service covers the contact center applications market in Hong Kong based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring ... Read More

  • India Contact Center Applications Market, 2015

    ...of 4.2%. The research service covers the contact center applications market in India based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Indonesia Contact Center Applications Market, 2015

    ...of 4.4%. The research service covers the contact center applications market in Indonesia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Vietnam Contact Center Applications Market, 2015

    ...(CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • New Zealand Contact Center Applications Market, 2015

    ...Rate (CAGR) of 0.6%. The research service covers the contact center applications market in New Zealand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring ... Read More

  • The Philippines Contact Center Applications Market, 2015

    ...(CAGR) of 5.3%. The research service covers the contact center applications market in the Philippines based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), ... Read More

  • Growth Opportunities in the Global Contact Center Systems Market, Forecast to 2020

    ...market for on-premises contact center systems continues to decline as companies increasingly switch to hosted/cloud solutions. However, globally Contact Center Analytics represents a bright growth opportunity in the on-premises contact center systems market as companies ... Read More

  • China Contact Center Applications Market, 2015

    ...of 3.4%. The research service covers the contact center applications market in China based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Japan Contact Center Applications Market, 2015

    ...of 2.7%. The research service covers the contact center applications market in Japan based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Malaysia Contact Center Applications Market, 2015

    ...of 1.2%. The research service covers the contact center applications market in Malaysia based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management ... Read More

  • Singapore Contact Center Applications Market, 2015

    ...(CAGR) of 0.3%. The research service covers the contact center applications market in Singapore based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • South Korea Contact Center Applications Market, 2015

    ...Growth Rate (CAGR) of 0.3%. The research service covers the contact center applications market in South Korea based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality ... Read More

  • Taiwan Contact Center Applications Market, 2015

    ...(CAGR) of 1.8%. The research service covers the contact center applications market in Taiwan based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • Thailand Contact Center Applications Market, 2015

    ...(CAGR) of 7.8%. The research service covers the contact center applications market in Thailand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce ... Read More

  • The 2018-2023 World Outlook for Customer Relationship Management (CRM)

    ...latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks allow the ... Read More

  • The 2018-2023 World Outlook for Social Customer Relationship Management (CRM)

    ...for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks ... Read More

  • The 2018-2023 World Outlook for Customer Relationship Management (CRM) Support and Services

    ...reported, estimates are given for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the ... Read More

  • Telephone Call Centers

    ...Alorica, Convergys, Sitel, TeleTech, and West (all based in the US), as well as Atento (Brazil), Teleperformance (France), and Transcom Worldwide (Luxembourg). Global call center revenue exceeds $300 billion per year, according to Everest Group. ... Read More

  • The 2018-2023 World Outlook for Customer Relationship Management (CRM) Analytics

    ...for the latent demand, or potential industry earnings (P.I.E.), for the country in question (in millions of U.S. dollars), the percent share the country is of the region, and of the globe. These comparative benchmarks ... Read More

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