CRM & Customer Service: market research reports

... Insights Perspective discusses the growing importance of CRM for healthcare payers, its expected benefits and potential challenges, and suggested best practices for harnessing CRM capabilities to drive enhanced value for both payers and end consumers.  |  more...

... volume, average firm, site and small business sales, sales per employee, market volume by employment class, employment by employment class and more. Additional statistics include failure rates (firms, establishments, small business, startups). startup activity rates ...  |  more...

... previous forecasts for these markets published in IDC's Western Europe CRM Applications Forecast, 2012–2016 (IDC # LC07U , May 2012). Vendor shares and competitive analysis for 2011 are published in IDC's Western Europe CRM Applications ...  |  more...

... success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers. Leveraging IDC's expert understanding of the competitive landscape and future outlook, this document highlights company and market information tailored to the investment professional's needs.  |  more...

... Marketing and subsidiaries of major advertising agencies such as Omnicom and WPP. The US sales promotion services industry includes about 8,000 companies with combined annual revenue of about $12 billion and is expected to grow ...  |  more...

... how Aegis is driving its customer experience and transformational partnership strategy. We spent two days with Aegis' customers and key executives at the company's VIBES 2012 customer event, held in Palos Verdes, California, in September.  |  more...

... industry is concentrated: the 50 largest companies generate over 50 percent of revenue. COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability of individual companies depends on efficiency of operations. ...  |  more...

... Identify under performing companies for acquisition Seek out successful companies to partner or do business with Understand the key movers and shakers in today’s market Each company receives the following unique features: A 5 year ...  |  more...

... to industry averages.Using the most up-to-date financial information available, the two-page per company analysis provides detailed financial analysis for each organisation. The following are some of the key findings of this new report: 84 of ...  |  more...

... resolution instead of call routing. The Latin American market also shows a strong interest and initial adoption of analytics solutions. Integrated suites of quality monitoring, workforce management, and analytics are starting to be strongly adopted. ...  |  more...

... as market forecasts for 2012–2016. The EA and BI package market was predicted to post negative growth due to the impact of the Great Eastern Japan Earthquake in 2011 but it grew steadily on the ...  |  more...

... of social media platforms. The Global Sales and Analytics market has also been witnessing increasing demand for real-time analytics. However, lack of awareness could pose a challenge to the growth of this market. TechNavio's report, ...  |  more...