European Enterprise Survey, 2012: European Enterprises' Attitude Toward Desktop Services

Published by: IDC

Published: Nov. 29, 2012 - 31 Pages

Table of Contents

IDC Opinion

In This Study

Methodology

Situation Overview

End-User Strategic IT Priorities in 2012

Desktop in the Broader Infrastructure Context

Desktop Priorities within European Enterprises

Future Outlook

Attitudes Toward Desktop Services: A Changing Landscape

Essential Guidance

Essential Guidance for Vendors

Essential Guidance for ICT Buyers

Learn More

Related Research

Appendix

Sample Details

Synopsis

Table: Investment Drivers by Country/Region

Table: Investment Drivers by Company Type

Table: Technology Priorities by Company Type

Table: Technology Priorities by Country/Region

Table: External Services Provider Selection Criteria by Country/Region

Table: External Services Provider Selection Criteria by Company Type

Table: Desktop Outsourcing Attitude by Country/Region

Table: Desktop Outsourcing Attitude by Company Type

Table: Desktop Outsourcing Attitude: Standalone or Bundled by Country/Region

Table: Desktop Outsourcing Attitude: Standalone or Bundled by Company Type

Table: What is Bundled: Now versus in Five Years' Time by Country/Region

Table: What is Bundled: Now versus in Five Years' Time by Country

Table: Payment Method by Country/Region

Table: Payment Method by Company Type

Table: Top Desktop Priorities by Country/Region

Table: Top Desktop Priorities by Company Type

Table: Aggregate (Top 3) Desktop Priority by Country/Region

Table: Aggregate (Top 3) Desktop Priority by Company Type

Figure: European Organizations' Strategic IT Priorities, 2011 and 2012

Figure: Investment Drivers

Figure: Investment Priorities

Figure: External Services Provider Selection Criteria

Figure: Desktop Outsourcing Attitude

Figure: Desktop Outsourcing Attitude: Standalone or Bundled

Figure: Bundled Desktop: Now Versus in Five Years' Time

Figure: Top Desktop Priorities

Figure: Aggregate (Top 3) Desktop Priorities

Figure: Survey Sample by Country/Region

Figure: Survey Sample by Industry

Figure: Survey Sample by Company Size

Abstract

This IDC study looks at end-user organizations' attitude toward desktop services. The study is part of a series based on IDC's annual European Enterprise Services Survey 2012 that looks at different aspects of European companies' investment plans for external services, their buying behaviors, and satisfaction with IT services and their vendors.

"In terms of investment priorities, security remains number 1, with the desktop environment relegated to the second tier in terms of importance on par with many other categories," said Lionel Lamy, research director, IDC Desktop and Workplace Life-Cycle Services. "However, the survey confirmed significant aspects for ICT buyers — virtualization is happening now and cloud is climbing in importance. Desktop bundling within broader infrastructure services contracts — currently on par with network or datacenter services bundling — will decrease over the next five years, making desktop a more specialized services area. We believe this shift is due to the convergence of desktop with mobility, cloud, BYOD, and consumerization. The market is more dynamic and reenergized by these disrupting trends. Vendors and ICT buyers have a lot to ponder and decide when it comes to desktop services over the next 12 to 18 months."

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