IDC Small and Medium-Sized Business Special Market Update, 3Q11: SMB Unified Communications Market Attracts Interest from IT VendorsPublished by: IDC Published: Oct. 10, 2011 - 4 Pages Table of ContentsTable of ContentsIn This Update WebEx Lowers Pricing for SMB Videoconferencing Package8x8 Unveils Cloud Videoconferencing Solutions for SMBsPanasonic Announces New SIP Phones for SMBsGrandstream Offers New SIP Phones to SMBsBroadcore Introduces New VoIP Hardware for SMBsLG-Ericsson Adds Call Recording and Monitoring to UC Platform for SMBsFonality Offers Mobile Cloud Telephony to SMBsToshiba Expands IP Phone System Portfolio for Small FirmsLearn More Related Research AbstractThis IDC update examines a number of new small and medium-sized business (SMB) unified communications (UC) solutions. IDC research shows that SMB ownership of several different UC technologies is increasing: more than 38% of small businesses (defined as those with fewer than 100 employees) and nearly three-quarters of midsize firms (defined as those with 100-999 employees) currently use at least one type of UC technology such as advanced telephony calling and management; unified messaging; Web conferencing, audioconferencing, and videoconferencing; instant messaging; or presence management. For many, ownership of one or more of these technologies will represent an important first step toward weaving the separate pieces into a comprehensive solution. SMB interest in adding UC technologies is considerable, with more than 30% of small firms and more than 55% of midsize firms citing plans to buy UC components in the next 12 months. Given this, the SMB segment of the UC market is attracting attention from a range of IT vendors and telephony specialists as well as local resellers and managed service providers. Newly announced UC products and services include:
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