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The Next Wave of Business Collaboration: The Convergence of Social Software and Enterprise Collaboration PlatformsPublished by: IDC Published: Dec. 8, 2009 - 21 Pages Table of ContentsTable of Contents IDC Opinion In This Study Situation Overview The Context for Business CollaborationThe Emergence of Social SoftwareEnterprise Applications of Social SoftwareBusiness Requirements for Collaboration and Social SoftwareImproved Operations PerformanceAgility in Customer InteractionsKnowledge CaptureProblem Resolution and Expert IdentificationEmergent ProcessesEffective Management of Regulated Corporate InformationOpen InnovationFuture Outlook Evolution of Enterprise Collaboration PlatformsEmergence of Collaborative Content WorkspacesEssential Guidance ChallengesAcquisition Conundrum — Best of Breed Versus Vendor RationalizationViral Adoption Versus Top Management SupportControl Versus Open DevelopmentSocial SecurityProcess IntegrationMobileThe "10x" DilemmaSocial Analytics and PrivacyInside Versus OutsideChallenges in Business/IT AlignmentGeneration Gaps: Challenges and OpportunitiesLearn More Related ResearchSynopsisFigure: Use of Social Networks for Business Figure: The Convergence of Social Software and Enterprise Collaboration Platforms AbstractThis IDC study examines the impact of social software innovation from the consumer Web on the practice of collaboration inside the business and on the technologies of the enterprise collaboration platform. "The convergence of new social software adapted from the consumer Web with mature enterprise collaboration products is redefining the standard configuration of the enterprise collaboration platform. Social software is experiencing a period of increased adoption, and components of this technology are being integrated into traditional enterprise collaboration suites. At the same time, vendors and business users alike are making progress toward more capable and complete execution on the promises of the software to address business requirements for agility, for raising the quality of customer interactions, for more effective internal operations, and for improved innovation processes," stated Hadley Reynolds, director, Search and Digital Marketplace Technologies. Get Full Details About This Report >> |
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