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Luxury Consumers' Attitudes & Motivations Report: How The Mindset Of The Affluent Consumers Has Changed In The Current Recession And What It Means For The Retailers And Brands That Market To Them

Published by: Unity Marketing Inc.

Published: Oct. 1, 2009 - 160 Pages


Table of Contents


Chapter 1: The Luxury Drought

Study's Objectives: How Luxury Consumers Have Changed in the Current Economy

Qualitative and quantitative research methodologies

Chapter 2: What the Data Tells about the Present − And Future - of the Luxury Market

This Is the Luxury Drought

Causes of the Luxury Drought

The recession has had wide spread negative impacts on affluent consumers' incomes and lifestyles

Figure 1: How current recession impacted one's financial situation

Figure 2: Changes to personal financial situation

Impact of economic crisis on affluents' wealth

Figure 3: Changes in wealth past 12 months

Affluent Consumer Confidence on the Rise and Luxury Consumer Spending Was Up Over Same Period Last Year 16

Figure 4: Luxury Consumption Index

LCI and its statistical correlation to luxury consumer spending

Figure 5: LCI & Average Luxury Consumer Spending plus Correlation

Luxury Consumers’ Feelings of Financial Well-Being

Figure 6: Feelings of Financial Well-Being

Spending Trends on Luxury In Past Twelve Months

Figure 7: Trends on Spending on Luxury in the Past Twelve Months

Luxury Consumers' Future Spending Expectation

Figure 8: Trends in Spending on Luxury in the Coming Twelve Months

>>Luxury Marketers: Take Action

Confidence in Financial Health of Country

Figure 9: Financial Health of the Country

Financial Prospects in Next Twelve Months

Figure 10: Financial Prospects Next Twelve Months

Investments and Savings in the Current Quarter

Figure 11: Trends in Saving and Investing Now Compared with Twelve Months Ago

Investments and Savings in the Coming Year

Figure 12: Trends in Saving and Investing in Coming Twelve Months

>> Luxury Marketers: Take Action

Figure 13: Personal Consumption as Percentage of Overall Economy

Total Luxury Purchase Incidence

Figure 14: Overall Luxury Purchase Incidence (All Affluent Consumers)

>> Luxury Marketers: Take Action

Luxury Consumers’ Average Spending on Luxuries

Figure 15: Average Spending on Luxuries

>>Luxury Marketers: Take Action

Trends in Spending by Key Demographic Segments

Figure 16: Trends in Spending on Luxury by Demographic Segment (Age, Gender, Income)

Trends in Spending by Demographic Segments in Major Luxury Categories

Home spending by demographic segment

Figure 17: Home Luxury Spending Trends by Demographic Segment

Personal spending by demographic segment

Figure 18: Personal Luxury Spending Trends by Demographic Segment

Experiential spending by demographic segments

Figure 19: Experiential Luxury Spending Trends by Demographic Segment

Prospects for the Luxury Market in Future

Chapter 3: Luxury Consumers and their Attitudes about the Recession

What the word "Luxury" means to affluents

Luxury costs more

Luxury's exclusivity motivates some, but not all

>>Luxury Marketers: Take Action

Luxury is both material and experiential

>>Luxury Marketers: Take Action

Role of luxury in the affluent's lifestyle

>>Luxury Marketers: Take Action

Affluents are being more careful about their spending

>>Luxury Marketers: Take Action

Status is out, anti-status is in

>>Luxury Marketers: Take Action

Luxury brands have to deliver exceptional quality -- They can't rest solely upon brand name or reputation

>>Luxury Marketers: Take Action

The Good-The Bad- The Ugly in the current recession

Figure 20: Changes made in shopping due to recession

>>Luxury Marketers: Take Action
>>Luxury Marketers: Take Action

>>Luxury Marketers: Take Action

>>Luxury Marketers: Take Action

>>Luxury Marketers: Take Action

>>Luxury Marketers: Take Action

Overview Attitude Statements

Figure 21: Attitudes Statements Agreement

Chapter 4: Luxury Consumers and their Changing Attitudes toward their Luxury Lifestyles

How affluents get their biggest luxury kicks - From luxuries for their homes, their person or those they experience . 75

Figure 22: Source of Greatest Luxury Satisfactions (2009 & 2006)

Demographic distinctive

Figure 23: Source of Greatest Luxury Satisfactions by Age (2009)

Figure 24: Experience as Source of Greatest Personal Satisfaction by Generation (2009)

>>Luxury Marketers: Take Action

Attributes that Most Influence Affluents in their Luxury Purchases

Figure 25: Attributes of High-End Purchases that Most Influence Purchasers to Buy

>>Luxury Marketers: Take Action

Demographic distinctive in what influences consumer in their luxury purchases

Figure 26: Attributes of High-End Purchases that Most Influence Purchasers to Buy by Gender

>>Luxury Marketers: Take Action

Attitudes about Affluent's Luxury Lifestyles

Figure 27: Attitudes about Luxury Lifestyles -- Level of Agreement

>>Luxury Marketers: Take Action

Experiential value of the luxury lifestyle increases with age

Materialistic pursuit of luxury linked to income

Figure 28: Attitudes about Luxury Lifestyles -- Strongly Agree by Income

>>Luxury Marketers: Take Action

Figure 29: Number of Affluent Households 2008 Census

Figure 30: Coach Purchase Incidence 1Q07-2Q09

Chapter 5: Personalities of Luxury

Luxury Marketers: Meet Your Customers

Figure 31: Five Personalities of Luxury

X-Fluents Grow in Share of the Luxury Consumer Market

Figure 32: Personalities of Luxury, 2009, 2007 & 2003

>>Luxury Marketers: Take Action

New Luxury Consumer Personality Emerged in 2007 and Remains a Force in the Current Market

Personalities' Attitudes toward Luxury

Figure 33: Attitudes about Luxury by Personality Segment

Luxury Personalities and Trends in Spending on Luxuries

Figure 34: Index of Average Spending on Luxury by Personality Types

Personalities' feelings about their current financial status and future status

Demographics that define the personalities

Figure 35: Average Income by Personality

Field Guide to the Five Luxury Personalities

Figure 36: Field Guide to the Luxury Personalities

>>Luxury Marketers: Take Action

How to Sell to the Different Luxury Personalities

Selling to X-Fluents

Selling to Aspirers

Selling to Butterflies

Selling to Cocooners

Selling to Temperate Pragmatists

Chapter 6: Maximizing Opportunities in the Luxury Drought

Trend #1— Change in Consumers' Mindset Dramatic, Lasting

Figure 37: Makeup of Luxury Market by Generation

Far reaching impact of affluents on the American economy

>>Luxury Marketers: Take Action

Trend #2—Luxury Purchase Behavior In Transition

>> Luxury Marketers: Take Action

Trend #3 - Luxury Consumers Are Putting Themselves into a Holding Pattern

>> Luxury Marketers: Take Action

>> Luxury Marketers: Take Action

Trend #4 - Status and Image Don't Count for Much Anymore

>> Luxury Marketers: Take Action

Trend #5 - Value Is the New Currency in the Luxury Market

>> Luxury Marketers: Take Action

Trend #6 - Align Brands with New Psychology and New Issues that Drive Luxury Consumers

>> Luxury Marketers: Take Action

Doing Good Is Good Business

>> Luxury Marketers: Take Action

Trend #7 - Reward Affluent Customers with Loyalty Programs

>> Luxury Marketers: Take Action

Trend #8 - The Internet is a Shopping Solution for the Time-Poor Affluent Shopper

>> Luxury Marketers: Take Action

Conclusion - We All are Looking for a Crystal Ball that Helps Us See the Future of our Business and our Market

Abstract

Unity Marketing introduces its first in-depth attitudes and motivations study of the luxury consumer market. In this new study, Luxury Consumers' Attitudes and Motivations Report, Pam Danziger, Unity Marketing's lead investigator, probes the mindset of today's luxury consumer to uncover the keys to marketing effectively in the current economy. This report is filled with facts and figures, but it doesn't stop with the data -- It pushes further to help marketers and retailers put the information and insights to use. The goal is to translate research-based findings into information that marketing executives can use to make critical strategic and branding decisions.

The underlying premise of this study of luxury consumer attitudes is simple: Changes in consumer behavior -- what they buy and how much they spend -- follows changes in their attitudes -- why they buy. This report focuses on affluent consumers' underlying attitudes and motivations in their luxury purchases and luxury lifestyles. It examines how affluents are responding to the current recession, as well as their overall feelings, attitudes and motivations that drive them to pursue a luxury lifestyle in general. The goal is to understand how the affluent consumers' mindset and psychology is making over the luxury market and creating a 'new normal' for luxury marketers in the future.

Specifically, the research goals of this study are to:
  • Understand what luxury means to affluent shoppers today and whether their concept of luxury has changed since the recession began;
  • Explore consumers' perception of their favorite luxury brands and whether they are trading down to less expensive brands;
  • Define what 'value' means in the consumers' shopping psychology and how affluents interpret 'value' when considering a particular purchase;
  • Understand how sale prices and discounts influence luxury consumers in purchases of both luxury goods and services;
  • Learn how the recession is changing these luxury consumers' lifestyles;
  • Compare luxury consumers' overall attitudes about their luxury lifestyles today with how they felt in 2007, prior to the recession and economic crisis;
  • Identify the personalities that make up the current luxury market; and
  • What the changes in luxury consumers' attitudes and motivations mean for the future of the luxury market.
Being forewarned is forearmed -- This study gives marketers data and insights they can use to plan for the future

The past two years have been a period of dramatic change in the consumer economy overall. High unemployment, decline in the housing market, and the global recession have hit consumers at all income levels, but uniquely in this current market it has caused dislocation and distress among the affluent consumers, defined as those with incomes corresponding to the top 20 percent of U.S. households with average income of about $200,000.

In times of dramatic changes like these, many analysts look to the past and what happened in other recessions to help predict the future. But the fact is no previous recession has been anything like this one, so past behavior can't predict the future.

What Unity Marketing relies upon as its crystal ball to see the future is to study the mindset and psychology of the consumer. Every three months, Unity Marketing conducts an in-depth survey among affluent consumers to measure what they are buying and how they feel about their current economic situation. With the results of this survey the affluent consumer confidence is measured and reported as the Luxury Consumption Index (LCI). The LCI has proven to be statistically correlated to affluent consumers' reported spending. These regular, routine tracking studies enable Unity Marketing to keep its fingers on the pulse of the American luxury market.

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